Troubleshooting
Troubleshooting
First steps
Try these steps first before going to the following sections:
■Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power.
■If you use a UPS, make sure that it is turned on and is rated to handle the power required by your server.
■If you added or removed server components before the problem started, review the installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device’s software, then reinstall the device.
■If an error message appears on the screen, write down the exact message before calling Gateway Customer Care.
■Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Check your configuration settings.
■If an error occurs in a program, see its documentation or online help.
Warning | To avoid bodily injury, do not attempt to troubleshoot your server |
problem if: |
■Power cords or plugs are damaged
■Liquid has been spilled into your server
■Your server was dropped
■The case was damaged
Instead, unplug your server and contact a qualified computer technician. If your server was damaged during shipment from Gateway, contact Gateway Customer Care.
Battery replacement
If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try:
■Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Correct any discrepancies.
■Remove the side panel by following the instructions in “Opening the server case” on page 30, then make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins.
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