Chapter 6: Troubleshooting

Internet

See also Modem.

You cannot connect to the Internet

■Make sure that your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help.

■Make sure that you do not have a problem with your modem. For more information, see “Modem (telephone dial-up)” on page 82.

Keyboard

Liquid has been spilled into the keyboard

■If you spilled liquid into the keyboard, turn off your server and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. This type of damage is not covered by your server’s warranty.

Memory

Memory errors were detected during server start up

■Open your server and make sure that the memory modules are installed correctly. For more information, see “Installing memory” on page 45.

■A memory module may be defective. If possible, try another memory module and see if the error repeats.

Modem (telephone dial-up)

See also Internet.

Your modem does not dial or does not connect

■Make sure that your server is connected to the telephone line and the telephone line has a dial tone.

■Make sure that the modem cable is less than 6 feet (1.8 meters) long.

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