Troubleshooting
Problem:
The mouse is not detected at boot up.
Solution:
•Check the cables and make sure that they are inserted properly.
Problem:
The computer boots up fine, but the mouse does not work.
Solution:
•Make sure it is plugged in properly.
•Make sure the mouse works when directly plugged into the computer. Rebooting may be necessary when trying this.
•Try a different mouse.
GENERAL
Problem:
My computer does not boot when connected to the KVM Switch and works fine when I connect the keyboard, video, and mouse directly to it.
Solution:
•Make sure that the keyboard and mouse cables are connected tightly between the KVM Switch and the computer.
•Check that the keyboard and mouse cables are not crossed.
Problem:
I am connecting my computer to the SOHO KVM Switch via USB and my keyboard and mouse do not work.
Solution:
•Prior to connecting the SOHO KVM Switch, make sure that the HID USB driver is installed on each computer. (To install the HID USB driver, connect a USB mouse and USB keyboard to the computer. Windows should automatically install
the drivers.)
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