Troubleshooting
Cannot Install the Printer Driver
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Cannot Install the | Installation | Follow the Easy Setup Instructions packaged with your printer for proper printer | |||||||
Printer Driver | procedure not | driver installation. | |||||||
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| If the installer was forced to be terminated due to an error, Windows may be | |||||
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| unstable. Remove the | |||||
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| Reinstall the printer driver. If this problem persists, refer to your Windows | |||||
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| documentation for more information. | |||||
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| Installation does |
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| not start |
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| If the printer driver installation did not start automatically when you inserted the | ||||||||
| automatically when | ||||||||
| the Setup | Setup | |||||||
| is inserted into the | 1. Click Start and select My Computer. | |||||||
| drive | 2. | |||||||
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| If the | |||||
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| ROM. Contact the Customer Care Center. | |||||
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| Reinstall the printer driver. |
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| 1. Click Cancel on the Printer Connection |
| Unable to proceed |
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| screen. | |||
| beyond the Printer |
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| 2. Click Start Over on the Installation | |||
| Connection screen |
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| Failure screen. | |||
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| 3. Click Back on the screen that appears |
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| next. |
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| 4. Click Exit on the Welcome screen, then |
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| remove the |
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| 5. Turn the printer off. |
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| 6. Check the cable connection. |
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| 7. Restart the computer. |
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| 8. Make sure no other applications |
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| (including |
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| running. |
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| 9. Carefully follow the procedures |
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| described in the Easy Setup |
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| Instructions and reinstall the driver. |
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