Troubleshooting
Problem | Possible Cause |
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Printed Surface is | Thick paper is used | Select the Prevent paper abrasion check box to widen the clearance between | ||||
Scratched/Back of |
| the Print Head and the loaded paper. | ||||
Paper is Smudged |
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| Clear the Prevent paper abrasion check box once printing is |
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| complete, and then click Send. |
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| 1. | Open the printer properties dialog box. | |||
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| 2. | Click the Maintenance tab and then Custom Settings. | |||
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| 3. | Select the Prevent paper abrasion check box and click Send. | |||
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| Click OK when the confirmation message appears. | ||
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| 1. | Open the Canon IJ Printer Utility dialog box. | |||
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| 2. | Select Custom Settings from the | |||
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| 3. | Select the Prevent paper abrasion check box and click Send. | |||
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| Click OK when the confirmation message appears. | ||
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| When Prevent paper abrasion is selected in the printer properties dialog box | ||||
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| (Windows) or selected from Custom Settings in the Canon IJ Printer Utility | ||||
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| dialog box (Macintosh), the setting is also applied under direct printing with | ||||
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| the digital camera. | ||||
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| Media is curled |
| If all four corners or the printing surface of the paper is curled, the paper may | |||
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| become dirty or the paper may not feed properly. Use the paper after | ||||
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| correcting paper curl as follows. | ||||
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| 1. | Face up the printing surface*1, and cover it with a | |||
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| paper to avoid damaging the surface. | ||
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| 2. | Roll up the paper in a direction opposite to paper curl as the figure below. |
3.Check the printing paper if paper is corrected within approximately 2 to 5 mm/0.08 to 0.2 inches*2.
It is recommended to print the
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