Troubleshooting

Problem

Possible Cause

 

 

 

 

Try This

Printed Surface is

Thick paper is used

Select the Prevent paper abrasion check box to widen the clearance between

Scratched/Back of

 

the Print Head and the loaded paper.

Paper is Smudged

 

 

 

 

 

Clear the Prevent paper abrasion check box once printing is

 

 

 

 

 

 

 

 

 

 

 

 

complete, and then click Send.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1.

Open the printer properties dialog box.

 

 

2.

Click the Maintenance tab and then Custom Settings.

 

 

3.

Select the Prevent paper abrasion check box and click Send.

 

 

 

 

Click OK when the confirmation message appears.

 

 

 

 

 

 

 

 

 

 

 

 

1.

Open the Canon IJ Printer Utility dialog box.

 

 

2.

Select Custom Settings from the pop-up menu.

 

 

3.

Select the Prevent paper abrasion check box and click Send.

 

 

 

 

Click OK when the confirmation message appears.

 

 

When Prevent paper abrasion is selected in the printer properties dialog box

 

 

(Windows) or selected from Custom Settings in the Canon IJ Printer Utility

 

 

dialog box (Macintosh), the setting is also applied under direct printing with

 

 

the digital camera.

 

 

 

 

 

Media is curled

 

If all four corners or the printing surface of the paper is curled, the paper may

 

 

become dirty or the paper may not feed properly. Use the paper after

 

 

correcting paper curl as follows.

 

 

1.

Face up the printing surface*1, and cover it with a non-printing regular

 

 

 

 

paper to avoid damaging the surface.

 

 

2.

Roll up the paper in a direction opposite to paper curl as the figure below.

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3.Check the printing paper if paper is corrected within approximately 2 to 5 mm/0.08 to 0.2 inches*2.

It is recommended to print the curl-corrected paper one sheet at a time.

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