Troubleshooting

Problem

Possible Cause

 

 

 

 

Try This

 

 

 

 

 

 

Printer Does Not

There may be

Restart your computer. It may solve the problem.

Start or Printer

problems with your

Delete an undesired print job, if there is any. Use Canon IJ Status Monitor in

Stops During

operating system

Windows or Printer Setup Utility (or Print Center) in Macintosh for the deletion.

Print Jobs

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1.

Open the printer properties dialog box.

 

 

 

 

See “Opening the Printer Properties Dialog Box Directly from the Start Menu”

 

 

 

 

on page 29.

 

 

2.

Click the Maintenance tab and then View Printer Status.

 

 

3.

Click Display Print Queue.

 

 

4.

Select Cancel All Documents in the Printer menu.

 

 

 

 

 

 

In Windows XP and Windows 2000

 

 

 

 

 

 

The print jobs may not be selected.

 

 

5.

When the confirmation message is displayed, click Yes.

 

 

 

 

The print job is deleted.

 

 

 

 

 

 

In Windows Me and Windows 98

 

 

 

 

 

 

Click to select an undesired document and select Purge Print

 

 

 

 

 

 

Documents in the Printer menu.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1.Select Applications from the Go menu.

2.Double-click the Printer Setup Utility icon in the Utilities folder. When using Mac OS X v.10.2.8, double-click the Print Center icon.

3.Double-click the name of your printer displayed under Name in the Printer List.

 

 

4. Click to select an undesired document and click

 

.

 

 

The print job is deleted.

 

 

 

 

 

 

 

 

 

 

Cannot Print to

Incorrect page size

Ensure that the page size setting matches the size of the paper loaded in the

End of Job

is selected

printer:

 

 

￿Check the Page Size setting from within your application to ensure that it matches the size of the paper loaded.

￿Check Page Size on the Page Setup tab in the printer properties dialog box of the printer driver (Windows) or the Page Setup dialog box of the printer driver (Macintosh) to ensure that it matches the size of the paper loaded.

 

 

Check the size of the print data. For Windows XP and Windows 2000, if the size of

 

 

the data is too large, part of it may be lost. When the spool format is EMF, follow

 

 

The size of the print the procedure below.

data is too large

1. Open the printer properties dialog box.

 

 

2.On the Page Setup tab, click Print Options.

3.Select the Reduce spool data size check box, and click OK.

 

 

 

When Reduce spool data size is set, the print quality may be

 

 

 

degraded.

 

 

Performing

Select Use reduced printing in the printer driver. It may solve the problem.

automatic duplex

 

 

Print layout may be altered with the reduced printing function.

printing

 

 

 

 

 

 

 

 

 

 

 

 

1.Open the printer properties dialog box.

2.Click Print Area Setup in the Page Setup tab and select Use reduced printing.

1.In the Print dialog box, select Duplex Printing & Margin from the pop-up menu.

2.Select Automatic Duplex Printing, and select Use reduced printing in Print Area.

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