Troubleshooting

 

 

 

 

 

 

Problem

Possible Cause

 

 

Try This

 

 

 

 

 

Printed Ruled Lines

Print head is

Align the print head. Refer to “Aligning Print Head-Auto head align” in the

 

are Displaced

misaligned

Direct Printing Guide.

 

 

 

 

Print Quality not set

Be sure to set the Print Quality setting to High in Windows, or Fine in

 

 

properly

Macintosh.

 

 

 

 

 

 

 

 

 

 

 

 

 

1. Open the printer properties dialog box.

 

 

2. On the Main tab, click High for the Print Quality setting.

 

 

When you cannot choose the High setting or when the print quality does

 

 

not improve, select Custom, click Set and then adjust the Quality bar for

 

 

higher print quality.

 

 

 

 

 

 

 

 

 

 

 

 

1.Open the Print dialog box.

2.Select Quality & Media from the pop-up menu and then click Detailed Setting.

3.Drag the Print Quality slide bar to Fine end.

Printed Paper Curls

Paper being used is

Use photo paper such as Canon’s Photo Paper Pro to print photos or pictures

or Ink Blots

too thin

in deep color that have high color saturation.

 

 

 

 

 

 

Incorrect paper type

 

 

 

 

 

 

 

 

 

 

On the Main tab of the printer driver, ensure that the Media Type selected

 

 

matches the paper loaded.

 

 

 

 

 

 

 

 

 

In the Print dialog box of the printer driver, select Quality & Media form the

 

 

pop-up menu, and then ensure that the Media Type selected matches the

 

 

paper loaded.

Printed Surface is

Inappropriate paper

Check to see if the paper you are printing on is too thick or curled.

Scratched/Back of

type is used

See “Print Media to Avoid” on page 4.

Paper is Smudged

 

Note that smudging may occur at the top and bottom edges of the paper when

 

 

 

 

using Borderless Printing. Ensure that the paper you are using is compatible

 

 

with Borderless Printing.

 

 

 

 

Paper feed roller is

Clean the paper feed roller.

 

dirty

Refer to “Back of Paper is Smudged/Paper Does Not Feed Properly/Printed

 

 

Surface is Scratched” in “Troubleshooting” of the Direct Printing Guide.

 

 

 

 

Inside of the printer is

If the inside of the printer is dirty, printed paper may be smudged. Periodically

 

dirty

clean the inside of the printer.

 

 

Refer to “Cleaning the Inside of the Printer” in “Routine Maintenance” of the

 

 

User’s Guide.

37