Troubleshooting

An Error Message is displayed on the Screen

 

Problem

Possible Cause

Try This

 

 

 

Printer is not ready

Ensure that the POWER lamp lights.

 

 

 

 

 

 

 

If the POWER lamp is off, turn the printer on.

Writing Error/

 

 

The POWER lamp will flash when the printer is initializing. Wait until the POWER

Output Error/

 

 

lamp stops flashing.

Communication

 

 

When the Alarm lamp lights, an error may occur in the printer. For details on how

Error

 

 

 

 

 

to resolve the error, refer to “An Error Message is Displayed on the LCD” in the

 

 

 

 

Direct Printing Guide.

 

 

 

 

 

 

 

 

Paper is not loaded

Load paper and press the OK button.

 

 

 

 

If paper is loaded, ensure that the paper source is selected correctly. Select the

 

 

 

 

paper source with the Feed Switch button on the printer, or select it in the

 

 

 

 

printer driver.

 

 

 

 

 

 

 

 

Printer port setting

Check the printer port settings.

 

 

 

does not match the

1. Click Start and select Control Panel, Printers and Other Hardware, and then

 

 

 

interface connected

Printers and Faxes.

 

 

 

to the printer

For non-Windows XP, click Start, select Settings, and then Printers.

2.Select the icon of your printer.

3.Open the File menu and select Properties.

4.Click the Port tab (or the Details tab) to confirm the port settings.

A USB port is selected if either USBnnn (Canon iP6700D) or MPUSBPRNnn (Canon iP6700D) (where n is a number) is indicated.

If the port setting is not correct, change the port setting according to the interface you are using on the Ports tab (or the Details tab), or reinstall the printer driver.

 

Faulty connection

Ensure that the printer cable is securely connected to the computer.

 

 

 

 

￿ If using a switching hub or other device, disconnect the printer

 

 

 

 

and reconnect it directly to the computer and try printing again.

 

 

 

 

If successful, the problem may have been with the device.

 

 

 

 

￿ There could also be a problem with the cable(s). Replace the

 

 

 

 

cable(s) and try printing again.

 

 

 

 

Printer driver is not

Uninstall then reinstall the printer driver.

 

installed properly

1. Click Start, and select All Programs (or Programs), the name of your printer,

 

 

and Uninstall.

 

 

2. Follow the on-screen instructions to uninstall the driver.

 

 

3. Follow the procedures described in the Easy Setup Instructions and reinstall

 

 

the printer driver.

 

 

 

Cannot print with

Incorrect paper size

Check the Page Size setting from within your application to ensure that it

Automatic Duplex

is selected

matches the size of the paper loaded.

Printing

 

Check Page Size on the Page Setup tab in the printer properties dialog box

 

 

(Windows) or the Page Setup dialog box (Macintosh) to ensure that it matches

 

 

the size of the paper loaded.

 

 

The sizes of media suitable for automatic duplex printing are Letter-sized and 5"

 

 

x 7"/127.0 x 177.8 mm.

 

 

 

 

To print on both sides of the page manually, follow the procedure

 

 

 

 

below.

 

 

 

 

 

 

 

 

 

 

 

On the Page Setup tab, clear the Automatic check box. Then try printing again.

 

 

 

 

 

 

 

 

 

The manual duplex printing function cannot be used.

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