Troubleshooting

Print Results Not Satisfactory or Contains Errors

Problem

Possible Cause

 

 

Try This

Ink does not eject

Print head nozzles are

Open the cover and check if all ink tanks lamp are lit.

properly/Printing is

clogged

Refer to “Replacing an Ink Tank” in the Direct Printing Guide.

Blurred/Colors are

 

Print the nozzle check pattern to check for uneven ink output.

Wrong/White

 

 

Refer to “Printing the Nozzle Check Pattern” in the Direct Printing Guide.

Streaks appear

 

 

 

When a specific color is missing from the nozzle check pattern, clean the print

 

 

head.

 

 

Refer to “Print Head Cleaning” in the Direct Printing Guide.

 

 

 

 

Print head is

Perform Automatic Print Head Alignment.

 

misaligned

Refer to “Aligning Print Head-Auto head align” in the Direct Printing Guide.

 

 

If this does not solve the problem, refer to “Manual Print Head Alignment” in

 

 

“Routine Maintenance” of the User’s Guide and align the print head manually.

 

 

 

 

Paper loaded wrong

Check the print side of the paper.

 

side up

 

 

Follow the instructions packaged with your specialty media for

 

 

 

 

 

 

 

 

loading and handling.

 

 

 

 

 

 

Incorrect paper type

 

 

 

 

 

 

 

 

 

 

On the Main tab of the printer driver, ensure that the Media Type selected

 

 

matches the paper loaded.

 

 

 

 

 

 

 

 

 

In the Print dialog box of the printer driver, select Quality & Media from the

 

 

pop-up menu, and then ensure that the Media Type selected matches the

 

 

paper loaded.

 

 

 

 

Glossy photo paper

Select Other Photo Paper from Media Type. It may resolve the problem. Load

 

other than the Canon

one sheet at a time and remove each sheet as soon as it is printed.

 

genuine paper is used

 

 

 

 

 

 

 

Print Quality is not set

Be sure to set the Print Quality setting to High in Windows, or Fine in

 

properly

Macintosh.

 

 

 

 

 

 

 

 

 

 

1.Open the printer properties dialog box.

2.On the Main tab, click High for the Print Quality setting.

When you cannot choose the High setting or when the print quality does not improve, select Custom, click Set and then adjust the Quality bar for higher print quality.

1.Open the Print dialog box.

2.Select Quality & Media from the pop-up menu and then click Detailed Setting.

3.Drag the Print Quality slide bar to the Fine end.

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