Troubleshooting
Paper Does Not Feed Properly
Problem | Possible Cause | Try This |
Paper Does Not | Inappropriate paper | Check to see if the paper you are printing on is too thick or curled. |
Feed Properly | type is used | See “Print Media to Avoid” on page 4. |
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| Flatten paper when it is curled. |
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| Paper feed roller is | Clean the paper feed roller. |
| dirty | Refer to “Back of Paper is Smudged/Paper Does Not Feed Properly/Printed Surface |
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| is Scratched” in “Troubleshooting” of the Direct Printing Guide. |
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| Paper is loaded | Load in the portrait orientation regardless of the print direction of the auto sheet |
| incorrectly | feeder or cassette. |
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| Ensure that paper is loaded correctly. Slide the paper guides against the paper |
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| stack. See “Loading Paper” on page 4. |
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| A large quantity of | Depending on the environment in which it is used (high temperature/high |
| plain paper is | humidity/low temperature/low humidity), some types of plain paper may not feed |
| loaded in the auto | correctly. |
| sheet feeder | If this happens, reduce the number of pages loaded to about the half the |
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| recommended maximum (stack approx. 5 mm or 0.2 inches high). |
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Paper Jams |
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Problem | Possible Cause | Try This |
Paper Jams | Paper jams in the | Remove the paper in the paper output slot/auto sheet feeder. Refer to “Paper |
| paper output slot/ | jams” in “Troubleshooting” of the Direct Printing Guide. |
| auto sheet feeder |
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| Landscape Credit | Remove the paper inside of the printer. Refer to “Paper jams” in |
| “Troubleshooting” of the Direct Printing Guide. | |
| Jams inside the |
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| Printer |
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| Landscape 4" x 6"/ |
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| 101.6 x 152.4 mm |
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| size paper loaded |
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| in the cassette jams |
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| inside the printer |
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| Paper jams inside | Remove the paper inside of the printer (Transport Unit). Refer to “Paper jams” in |
| the printer | “Troubleshooting” of the Direct Printing Guide. |
| (Transport Unit) |
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| Paper jams inside | Remove the paper inside of the printer (Duplex Transport Section). Refer to “Paper |
| the printer | jams” in “Troubleshooting” of the Direct Printing Guide. |
| (Duplex Transport |
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| Section) |
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