Troubleshooting
Cannot Connect to PC Properly
| Problem | Possible Cause |
| Try This | ||
Printing Speed Is | Your environment is | If your environment is not fully compatible with USB 2.0, the printer will operate at | ||||
Slow/USB 2.0 Hi- | not fully compatible | a lower speed provided under USB 1.1. | ||||
Speed | with USB 2.0. | Check the following to ensure that your PC environment supports USB 2.0 Hi- | ||||
Connection Does |
| Speed connection. | ||||
Not Work. |
| The USB port on your PC supports USB 2.0 | ||||
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| Both the USB cable and USB hub support USB 2.0 | ||
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| Be sure to use a certified USB 2.0 | |
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| the cable no longer than 3 meters. | |
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| Your PC supports the USB 2.0 | ||
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| Obtain the latest version of the OS update program and install it on your PC. | |
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| The USB 2.0 | ||
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| Obtain the latest version of the USB 2.0 | |
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| PC. | |
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| For details on checking the above, contact the maker of your | |
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| computer, USB cable, or USB hub. | |
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| Your environment is | See “Printing Speed Is Slow/USB 2.0 | ||
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| not fully compatible | above. | ||
When You | ||||||
with USB 2.0. |
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Connect to a |
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Computer |
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Running |
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Windows XP, the |
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Screen Shows |
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the Warning |
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Message “Hi- |
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speed USB |
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device plugged |
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USB hub” or |
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“This device can |
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perform faster”. |
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