Troubleshooting
Troubleshooting Printer Hardware
Problem | Possible Cause | Try This |
Printer Does Not | Ink tank is empty | If the ink tank lamp is flashing fast, ink is empty. Replace the ink tank and close |
Start or Printer |
| the cover. If printing is not finished yet, just press the OK button on the printer to |
Stops During |
| continue printing in the “no ink” state. Replace the ink tank as soon as possible |
Print Jobs |
| after printing finishes. |
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| Continuing to print in the “no ink” state may cause damage to the printer. Refer to |
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| “Replacing an Ink Tank” in the Direct Printing Guide. |
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| If multiple ink tank lamps are flashing, check how fast they flash. Fast |
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| flashing (at about a second interval) indicates the ink is empty. Slow |
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| flashing (at about three second interval) indicates ink is low. For |
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| details on different flashing speeds, Refer to “Getting the Ink Level |
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| Information” in the Direct Printing Guide. |
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| Ink tank is not | If an ink tank lamp is flashing even though ink remains in that ink tank, it is |
| installed in the | inserted in the wrong position. Make sure that the correct ink tank color is inserted |
| correct position | in each position. Open the cover and make sure all the ink tank lamps are lit. |
Refer to “Replacing an Ink Tank” in the Direct Printing Guide.
Ink tank is not fully | When the ink tank lamp is unlit, press the |
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| mark on the ink tank until it clicks | |||||||||
inserted | into place. The ink tank lamp lights red when | the ink tank is fully inserted. | |||||||||||
| Make sure all of the orange tape is peeled off the ink tank as illustrated in Figure 1. | ||||||||||||
| If any orange parts are left like in Figure 2, remove all of the orange parts. | ||||||||||||
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| (1) Correct | (2) Incorrect |
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| An L shaped notch | There remains the |
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| appears on the ink | orange tape. Peel off |
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| tank. | the tape completely |
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| along the perforation. |
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