Troubleshooting

Troubleshooting Printer Hardware

Problem

Possible Cause

Try This

Printer Does Not

Ink tank is empty

If the ink tank lamp is flashing fast, ink is empty. Replace the ink tank and close

Start or Printer

 

the cover. If printing is not finished yet, just press the OK button on the printer to

Stops During

 

continue printing in the “no ink” state. Replace the ink tank as soon as possible

Print Jobs

 

after printing finishes.

 

 

Continuing to print in the “no ink” state may cause damage to the printer. Refer to

 

 

Replacing an Ink Tank” in the Direct Printing Guide.

 

 

If multiple ink tank lamps are flashing, check how fast they flash. Fast

 

 

flashing (at about a second interval) indicates the ink is empty. Slow

 

 

flashing (at about three second interval) indicates ink is low. For

 

 

details on different flashing speeds, Refer to “Getting the Ink Level

 

 

Information” in the Direct Printing Guide.

 

 

 

 

Ink tank is not

If an ink tank lamp is flashing even though ink remains in that ink tank, it is

 

installed in the

inserted in the wrong position. Make sure that the correct ink tank color is inserted

 

correct position

in each position. Open the cover and make sure all the ink tank lamps are lit.

Refer to “Replacing an Ink Tank” in the Direct Printing Guide.

Ink tank is not fully

When the ink tank lamp is unlit, press the

 

 

mark on the ink tank until it clicks

inserted

into place. The ink tank lamp lights red when

the ink tank is fully inserted.

 

Make sure all of the orange tape is peeled off the ink tank as illustrated in Figure 1.

 

If any orange parts are left like in Figure 2, remove all of the orange parts.

 

 

 

 

 

 

 

 

 

 

 

 

(1) Correct

(2) Incorrect

 

 

 

An L shaped notch

There remains the

 

 

 

appears on the ink

orange tape. Peel off

 

 

 

tank.

the tape completely

 

 

 

 

 

 

 

 

along the perforation.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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