Troubleshooting

 

 

 

 

 

 

Problem

Possible Cause

Try This

 

 

 

 

Printer is not ready

Ensure that the POWER lamp lights.

 

 

 

 

 

If the POWER lamp is off, turn the printer on.

“Error No.: 300”

 

 

The POWER lamp will flash when the printer is initializing. Wait until the POWER

 

 

 

 

lamp stops flashing.

 

 

 

 

When the Alarm lamp lights, an error may occur in the printer. For details on how

 

 

 

 

to resolve the error, refer to “An Error Message is Displayed on the LCD” in the

 

 

 

 

Direct Printing Guide.

 

 

 

 

 

 

 

 

 

Printer is not

Ensure that the printer is securely connected to the computer.

 

 

 

properly connected

￿ If using a switching hub or other device, disconnect the printer

 

 

 

 

 

 

 

 

and reconnect it directly to the computer and try printing again.

 

 

 

 

If successful, the problem may have been with the device.

￿There could also be a problem with the cable(s). Replace the cable(s) and try printing again.

 

 

 

Printer you want to

Select iP6700D on the Printer pop-up menu on the Print dialog box.

 

 

 

use is not selected

If iP6700D does not appear on the Printer pop-up menu, do the following to

 

 

 

on the Printer

confirm the printer settings:

 

 

 

popup menu on the

1. Select Print and Fax Preferences from the Printer pop-up menu.

 

 

 

Print dialog box

When using Mac OS X v.10.3.x or Mac OS X v.10.2.8, select Edit Printer List

 

 

 

 

from the Printer pop-up menu.

 

 

 

 

2. Ensure that iP6700D is displayed and the check box is selected in the screen

 

 

 

 

that is displayed.

 

 

 

 

When using Mac OS X v.10.2.8, ensure that iP6700D is displayed in the

 

 

 

 

Printer List.

 

 

 

 

3. If iP6700D is not displayed in the screen displayed in step 2, click Add(+) to

 

 

 

 

add the printer.

 

 

 

 

If you cannot add the printer, follow the procedures described in Easy Setup

 

 

 

 

Instructions and reinstall the driver.

 

 

 

 

 

 

 

 

Ink absorber is

The printer has a built-in ink absorber to hold the ink used during print head cleaning, for

 

 

 

almost full

example. This error message indicates that this ink absorber is nearly full.

“Error No.: 1700”

 

Press the OK button to clear the error so you can continue printing. Before the

 

 

 

 

ink absorber becomes completely full, contact the Customer Care Center.

 

 

 

 

When you experience this error, you will need to call for servicing to replace ink

 

 

 

 

absorber and to check the printer for proper operation.

 

 

 

 

 

 

 

 

Inner cover is open

Close the inner cover, then press the OK button.

 

 

 

when printing

 

“Error No.: 1851”

 

starts

 

 

 

 

 

 

 

 

 

Inner cover is

Close the inner cover, then press the OK button.

 

 

 

opened while

One page of the print data being sent at the time of the error will be erased, so

“Error No.: 1856”

printing

print that page again.

 

 

 

 

 

 

 

 

A specified period

Disconnect the camera cable, and reconnect it.

 

 

 

of time has elapsed

Depending on the model or brand of your PictBridge compliant device,

“Error No.: 2001”

without receiving a

you may have to select a print mode before connecting the device.

 

 

 

response from the

 

 

 

You may also have to turn on the device or select Play mode manually

 

 

 

digital camera/The

 

 

 

after connecting the device to the printer.

 

 

 

digital camera or

 

 

 

Perform necessary operations according to the instruction manual

 

 

 

digital video

 

 

 

supplied with your device.

 

 

 

camcorder

 

 

 

If the error is still unresolved, there is a possibility that you are using a digital

 

 

 

connected is not

 

 

 

compatible with

camera or digital video camcorder that is not supported by this printer.

 

 

 

this printer

PictBridge-compatible digital camera or digital video camcorder can be

 

 

 

 

connected to your printer for Direct Printing.

 

 

 

Automatic Print

Refer to “An Error Message is Displayed on the LCD” in the Direct Printing

 

 

 

Head alignment

Guide.

“Error No.: 2500”

failed

 

POWER Lamp and Alarm Lamp Flash Alternately

Problem

Possible Cause

Try This

POWER Lamp and

An error that requires

Disconnect the printer cable from the printer, and then turn the printer off and

Alarm Lamp Flash

contacting the

unplug the printer from the power supply. Plug the printer back in and turn the

Alternately

CustomerCare Center

printer back on after leaving it for a while.

 

may have occurred

If the problem remains, contact the Customer Care Center.

 

 

 

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