Troubleshooting
Table of Contents | sections | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Problem: |
|
|
|
|
|
|
|
|
|
|
|
The Setup Assistant cannot find my Router. |
|
|
|
|
|
|
|
|
| ||
Solution: |
|
|
|
|
|
|
|
|
|
|
|
If the Setup Assistant is not able to find the Router during the installation process, please check the following items: |
|
|
| ||||||||
1. If the Setup Assistant is not able to find the Router during the |
| 2. Unplug power to the Router for 10 seconds, and then plug the power | |||||||||
installation process, there may be |
| back into the Router. Ensure that the Router’s Power light is on; it | |||||||||
installed on the computer attempting to access the Internet. |
|
| should be solid green. If not, check to make sure that the AC adapter | ||||||||
Examples of |
|
| is correctly connected to the Router and plugged into a wall outlet. | ||||||||
BlackICE PC Protection, McAfee Personal Firewall, and Norton |
| 3. Ensure that you have a cable (use the cable included with the | |||||||||
Personal Firewall. |
|
|
|
| |||||||
If you do have firewall software installed on your computer, please make |
| Router) connected between (1) the network (Ethernet) port on the | |||||||||
| back of the computer and (2) one of the LAN ports, labeled “1” | ||||||||||
sure that you properly configure it. You can determine if the firewall |
| ||||||||||
| through “4”, on the back of the Router. |
|
| ||||||||
software is preventing Internet access by temporarily turning it off. If, while |
|
|
| ||||||||
the firewall is disabled, Internet access works properly, you will need to |
| Note: The computer should NOT be connected to the port labeled | |||||||||
change the firewall settings to function properly when it is turned on. |
| “Modem” on the back of the Router. |
|
|
| ||||||
Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access.
4.Try shutting down and restarting your computer, then rerunning the Setup Assistant.
If the Setup Assistant is still unable to find the Router, reference the section titled “Manually Configuring Network Settings” for installation steps.
G Wireless Router | 96 |
