SERVSELECT III INSTALLER/USER GUIDE
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Appendix A: Flash Upgrades
Upgrading the ServSelect III
You can upgrade the firmware of your ServSelect III by using a special update utility
provided by BLACK BOX. This utility automatically configures the port communica tions
settings to allow direct downloading from the connected server.
Items needed for the upgrade
• Server running Windows NT®, Windows® 95, Windows 98 or Windows 2000
• Available serial port (COM port) on the server
• Null modem serial cable that connects the switch and the server
• Firmware update
To upgrade firmware:
1. Connect the null modem serial cable to a COM port on the server and to the serial
connector on the back panel of the switch. Make a note of which COM port you have
chosen, then turn on the switch.
2. Go to www.blackbox.com to access the firmware upgrade file. Once the download is
complete, navigate to the drive where you have saved the firmware update and unzip
the file.
3. Double-click to run the file ApplianceUpdate.exe.
4. Click the Next button to display the main dialog box.
5. In the dialog box that displays, select the desired language fro m the selected
Language drop-down list and the appropriate COM Port from the COM Port
menu.
6. Click Update.
7. Once the firmware is updated, an Update Com p lete message displays. Click
the Close button to exit the dialog box.
8. The switch automatically reboots after the upgrade is completed.
Possible error conditions
If the download does not execute properly, verify the following:
• Verify that the COM port is correct.
• Verify that no other program is currently using the COM port, or that no previous
DOS window/shell is open that had used the desired COM port.
• Verify that no other copies of the Appliance Update utility are currently running.
• Verify that a null modem serial cable is used.
• In the selected COM port Advanced Port settings, verify that the FIFO buff-
ers are selected and that the receive buffer is set to High.
CAUTION:
While upgrading, do not use your computer for anything else or switch between wi ndows. Close all other
windows if necessary. If the upgrade was unsuccessful (such as during a power ou tage), repeat
the procedure.