Black Box servswitch cx uno ip manual Getting assistance, Troubleshooting, Techhelp@blackbox.co.uk

Further information

This chapter contains a variety of information, including the following:

•Getting assistance - see below

•Troubleshooting - see right

•Appendices

•Appendix 1 - Configuration menus

•Appendix 2 - Configuration pages via viewer

•Appendix 3 - VNC viewer connection options

•Appendix 4 - VNC viewer window options

•Appendix 5 - Browser viewer options

•Appendix 6 - Addresses, masks and ports

•Appendix 7 - Cable specifications

•Appendix 8 - Hotkey sequence codes

•Appendix 9 - Supported video modes

•Safety information

•End user licence agreement

•Radio frequency energy statements

•Certification notice for equipment used in Canada

•Normas Oficiales Mexicanas (NOM) electrical safety statement

Getting assistance

If you are still experiencing problems after following the instructions within this guide, then please contact your local technical support department:

• Email	in the US:	techsupport@blackbox.com
	in the UK:	techhelp@blackbox.co.uk
• Phone	in the US:	724-746-5500
	in the UK:	+44 (0)118 965 6000

Click here for further subsidiary contact details.

Troubleshooting

Global network users are unable to contact the ServSwitch CX Uno IP

•Check that the correct address is being used by the remote users.

•Check the network settings. Check that the users network address has not been excluded in the IP access control section.

•If the ServSwitch CX Uno IP is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed.

•Check the front panel indicators, the LNK indicator should be on. If the network link is a 100Mbps connection, the 100 indicator should also be on.

The remote cursor is not correctly responding to my mouse movements

•Recalibrate the mouse. When doing so, ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

•Either, the VNC viewer is an old version (download a new one) or only the admin user has been configured on the ServSwitch CX Uno IP.

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