USB DIRECTORS RS-232
5.2 Calling Black Box
If your USB Director
Before you call, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:
•the nature and duration of the problem;
•when the problem occurs;
•the components involved in the problem;
•any particular application that, when used, appears to create the problem or make it worse; and
•the results of any testing you might have already done.
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