User Guide

Video chat

Turn on the Do Not Disturb feature

Don't want to be interrupted by a video chat request? If you turn on the Do Not Disturb feature, you won't receive notification of incoming video chat requests, but they'll still be recorded in the chat history. The caller receives a message that you're unavailable. So you don't forget your status, appears on your Status bar when you turn on the feature.

1.Swipe down from the top frame.

2.Tap .

3.Set the Do Not Disturb switch to On.

Troubleshooting: Video chat

Issue

Possible cause or solution

 

 

I can't start a video chat

Verify that you are connected to a Wi-Fi® network or try

 

connecting to a different Wi-Fi network.

 

 

My chat was dropped

Try connecting to a different Wi-Fi network. You cannot switch

 

Wi-Fi networks during a call.

 

 

I want to improve the chat quality

You or the person you are having the Video Chat with may not

 

have a sufficiently strong Wi-Fi signal. Try a different Wi-Fi

 

network with a stronger connection, or move closer to the

 

wireless access point.

 

 

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Blackberry PRD-38548-002 Turn on the Do Not Disturb feature, Troubleshooting Video chat, Wi-Fi networks during a call