Blackberry Z30 manual Does my device have BlackBerry Balance?, How do I set up BlackBerry Balance?

User Guide Passwords and security

Frequently asked questions: Work space and BlackBerry Balance

Does my device have BlackBerry Balance?

BlackBerry Balance is available only to BlackBerry devices associated with a BlackBerry Enterprise Server.

To confirm if your device uses BlackBerry Balance, do one of the following:

•On the home screen, swipe down from the top of the screen. Tap Settings > About. In the Category drop-down list, scroll and look for Work Space. If you don't see that, or you see Work Space Only, your device isn't set up to use BlackBerry Balance.

•On the home screen, swipe down from the top of the screen. Tap Settings > Balance.

•In the middle of the home screen where all your apps appear, slide your finger down. Tap Personal or Work.

How do I set up BlackBerry Balance?

BlackBerry Balance must be set up by your administrator and requires a work account associated with a BlackBerry Enterprise Server. After BlackBerry Balance is set up, a work space is automatically added to your BlackBerry device and you are prompted to finish the activation.

What content is in my work space and my personal space?

If your administrator turns on BlackBerry Balance technology, the device data, apps, and network access are separated so that you have a work space and a personal space.

Open work apps appear with a icon on the home screen.

Depending on the rules set by your administrator, some apps and features might be available in your work space, personal space, or both. The table below describes the default behavior for most apps.

Description	Apps
These apps are available only in your work space and	•	BlackBerry Work Drives
display work data.	• BlackBerry World for Work
These apps are available only in your personal space and	•	BBM
display personal data.	•	BlackBerry Protect
Depending on the rules set by your administrator, you might	•	BlackBerry Story Maker
have access to work contacts in the Phone, BBM, and text	•	BlackBerry World
messaging apps.

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