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Troubleshooting: Storage space

My device isn't recognized when I connect it to my computer

If your computer doesn't automatically detect your BlackBerry device, try the following:

• Check the USB cable and points of connection.

• On the home screen, swipe down from the top of the screen. Tap Settings > Storage and Access. Depending on the operating system on your computer, change USB Connections to Connect to Windows or Connect to Mac.

• Consider updating or installing device drivers on your computer. The drivers you need are automatically installed when you download BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/ BlackBerryLink and select the Windows or Mac option.

User Guide

Documents and files

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Contents

User Guide Published 2013-09-13 SWD-20130913112550360 Contents 152 266 Getting to know your device New in this releaseIntroducing BlackBerry 10 OS version BlackBerry Story Maker Introducing BlackBerry 10 new apps and features BlackBerry Browser Camera and Time Shift mode Share, stream, or display your media files Whats different about BlackBerry 10? How do I get back to the home screen?Many apps, you can tap How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my tasks, memos, and voice notes? Where are my ring tones and notification profiles?Where are my apps? Tap Settings Notifications What is BlackBerry Link? Where do I find my files?Where can I find my device info and passwords? How do I search? Home screen, keys, and icons Your device at a glance Home screen at a glance Browser Application iconsContacts Calendar Remember Text MessagesBlackBerry World Docs To Go Games SettingsSetup YouTube Notification icons Help Setup and activation Inserting the SIM card and media card Insert the SIM cardInsert a media card Set up your device Set up email or other types of accounts on your device Make note of your usernames and passwords Update BBM What if I have contacts on my SIM card? Power and chargingPut your device in standby mode Turn off your device Restart or reset your device Charge your device Tips Charging your device Lock your screen Using the touch screen Scroll and move between itemsUse a slider Select items Zoom in to or zoom out from the screen Move items from one place to another Minimize apps and show your Active Frames View the Hub Show the menus Show the keyboard Download and buy apps, games, music, and videos Personalizing your deviceNavigating within an Android app Tap Purchase Change your ring tone, sounds, or alerts Set an alarmMove an app around the home screen Change your font size Where do I find customer support? Tutorial Searching the Help app on a BlackBerry 10 deviceBookmark a favorite webpage Overview How To demo videosVideo Keys and features Video Getting around the BlackBerry interface Video Using the touch screen Video BlackBerry HubVideo Keyboard and typing basics Video Searching your BlackBerry device Video Personalize your device Video Setting up accounts SetupVideo Set up your BlackBerry device Video Transferring data to your new device Video Bluetooth and Wi-Fi connections ConnectionsVideo Connect to your computer with BlackBerry Link Video Browser basics AppsVideo Making calls Video Calendar basics Video Organizing tasks and notes with BlackBerry Remember Video Documents To Go Getting Started Video BBM Video chat with Screen Share MediaVideo Get Started with BBM Video Taking pictures Video Taking pictures using the Time Shift mode Video Edit a picture Video Watching your videos Video Media sharingVideo Creating stories with BlackBerry Story Maker Device Switch Before you switch devices Backing up and switching devices Click Using a Media Card Save Data Transfer data from a BlackBerry 7 device using a media cardTransfer data to a new device using BlackBerry Protect Tap Restore After you switch devices Transfer data from an iPhone or Android deviceRestoring BBM Transfer passwords to Password Keeper Tips after switching devicesTap Settings Import Passwords Troubleshooting Device Switch Cant switch my SIM card to my new BlackBerry 10 deviceHow do I reset my lost or forgotten BlackBerry ID password? Change your font size DisplayChange your backlighting Set a picture as your wallpaper Tap Settings Language and Input Change your devices regional settingsLock your device with a password Lock your screen Turn on rotation lock Connect your device to an Hdmi displayLock your work space Search your device SearchTake a screen shot of your device Filter your search results Change your search settings Tap Settings SearchDo more with your search results Phone Phone at a glance Making and receiving callsMake a call Answer or dismiss a call Call a recent number or speed dial contactCall someone from your contact list Use Reply Now to send a message to a caller Make another call while already on a call Start a conference callAnswer a second call while already on a call Remove people from a conference call Answering calls automatically Automatically answer or end a call using a case or holsterAutomatically answer a call when a headset is connected Move a call from your headset to your device Add a contact or number to your speed dial list Set up your voice mailMove a call to BBM Video Delete a contact or number from your speed dial list Turn on or turn off call waiting Set up call forwardingCall waiting, call forwarding, and call blocking Block calls Phone options Adjust the bass and treble of your callsSet up smart dialing Show or hide your number on outgoing calls Set the Use Priority Calling switch to On Turn on the Reply Now featureSet up your fixed dialing numbers View your call summary Listen to a voice mail message Visual Voice MailChecking your voice mail from your BlackBerry device Forward a voice mail message Change your voice mail password Change your voice mail greetingDeactivate voice mail on your device BBM Video BBM Video at a glance Start a BBM Video chat Move your video thumbnail around the screen Switch cameras or share your screenMute your microphone in a BBM Video chat Accept or decline a BBM Video chat or BBM Voice chat BBM Video options Ring tones, sounds, and alertsMove your BBM Video chat to an external display Change your ring tone, sounds, or alerts Set a custom ring tone for a contact Turn off the Instant Previews featureView and respond to Instant Preview notifications Turn off all ring tones and sounds Respond directly to an Instant Preview notification Turn off the Lock Screen Preview featureLock Screen Preview notifications View a Lock Screen Preview notification Troubleshooting Ring tones, sounds, and alerts My device doesnt display Instant Preview notificationsMy device doesnt display Lock Screen Preview notifications BlackBerry Hub Staying connected with the BlackBerry Hub BlackBerry Hub at a glance Setting up and managing accounts User Guide Add a personal email account Add a social networking or Evernote accountOn the Add Account screen, tap Email, Calendar and Contacts Add a BlackBerry email account On the Add Account screen, tap Work Account Add an Imap or POP email account Change account settingsTap Settings Accounts Add a CalDAV or CardDAV account BlackBerry Hub message list icons Remove an account from your deviceCant add a second social networking account Viewing and searching messages Navigate your list of messages and notifications View messages by account or message type Viewing important messages with the BlackBerry Priority Hub View filed emailSearch for a message View only your priority messages View attachments sent to you Change the types of messages that are marked as priorityTurn off the BlackBerry Priority Hub Sort attachments Send email and messages from the BlackBerry Hub Share or save your attachmentsReply to or forward an email Change text formatting in an email Attach a file to an email or text messageAdd a BCC recipient to an email Accept spelling suggestions Managing messages Mark a message as read or unread Securing your emailFlag a message Download or share a picture from an email Sign or encrypt a message Set up S/MIME-protected messagingTurn on IBM Notes email encryption on your device Tap Secure Email Tips BlackBerry Hub Secure email iconsPeek at your messages in the BlackBerry Hub from anywhere Jump to the next or previous message Check your upcoming events from the BlackBerry Hub Create a meeting from an emailAdd a contact from the BlackBerry Hub Refresh your list of messages BlackBerry Hub settingsChange your default email address or calendar Set an out-of-office reply Stop showing sent or filed messages in the BlackBerry Hub Change how messages are displayed in the BlackBerry HubView conversation threads instead of single messages Color code your email accounts Tap Facebook, Twitter, or LinkedIn Change advanced settings for text messagesTurn off cell broadcast messages Tap Post, Tweet, or Send About public warning messages Troubleshooting BlackBerry HubTroubleshooting wizard Im having problems using email Unsubscribe from public warning messages Cant see the recipients for a message Can only see email for the last 30 daysCant find my work email in the BlackBerry Hub Cant send or forward a text message Security Passwords and lockingPassword locking and screen locking BlackBerry ID Network lock and unlock code BlackBerry Balance and the work space passwordSIM card PINs Lock or unlock your device Unlock your device with a network unlock code Change or remove your device password Change your work space passwordProtect your SIM card with a PIN Set up BlackBerry Protect on your device Finding and protecting a lost deviceChange your SIM card PIN Setting security permissions for apps Tap Settings Security and Privacy Application PermissionsChange or view app permissions Securing your email Wipe your device to delete your data Delete your work space Switch between your personal and work spacesAbout BlackBerry Balance Tap Delete Data Using Parental Controls Restrict or limit access to features and content Turn on encryptionImport a certificate from your computer About smart cards Tap Settings Network Connections VPN AddManaging VPN profiles Add a VPN profile Store your smart card password on your device Using a smart card with your deviceUse two-factor authentication Import a certificate from a smart card Frequently asked questions Security How do I reset my device password if I forget it?What content is in my work space and my personal space? Can I use personal apps on my works network? NFC Where is my picture that I just took? Work space and BlackBerry BalanceWhat happens to my device data if I leave my organization? Switch between your personal and work spaces Change your work space password Lock your work spaceDelete your work space How do I set up BlackBerry Balance? Does my device have BlackBerry Balance? Description Troubleshooting Work space and BlackBerry Balance My device is quarantined BlackBerry ID Set up a new BlackBerry IDChange your BlackBerry ID password About BlackBerry ID Tutorial Creating a BlackBerry ID on a BlackBerry 10 device Using your BlackBerry ID to switch devicesUsing your BlackBerry ID on a new device Find your BlackBerry ID on your old device FAQ BlackBerry ID Why do I need to re-enter my BlackBerry ID password? About Password Keeper Password KeeperTroubleshooting wizard I need help with my BlackBerry ID Transfer passwords to Password Keeper Use a password or username from Password Keeper Manage passwords in Password KeeperChange the Password Keeper password Password Search in Password Keeper Hide or show passwords in Password KeeperGenerate a random password Prevent password and username copying Duplicate the password record Lock Password KeeperCreate security questions and answers in Password Keeper Add a password record to your favorites Share text and websites with Password Keeper Tap Password Keeper Camera Camera app at a glance Taking pictures and recording videosTake a picture Turn on autofocus lock Access the Camera app from the Lock screenRecord a video Tip Replace a persons expression using Time Shift mode Using Time Shift modeTake the best picture possible using Time Shift mode Peek at the last picture or video that you took Normal Change the capture settingsShooting modes Stabilization Change the camera settings Scene modes Cant take a picture or record a video Troubleshooting CameraCant turn on the flash or use the video light Cant save pictures or videos to my media card Recent screen PicturesPictures app at a glance Albums screen Zoom in to or out from a picture Viewing your picturesDate screen Pan a picture Share a picture Switch between your personal and work spacesEdit a picture Doing more with your pictures and picture albums Organizing your pictures and albums Create an albumMove a picture to a different album Cant open a media file Troubleshooting PicturesSupported picture file extensions Cant save a media file Music Music app at a glanceNow Playing screen Playing your music Make a playlist Creating playlists and organizing your musicDoing more with your music Add the music currently playing to a playlist Add music to the Now Playing screen Organize your music on the Now Playing screenEdit or rename a playlist Remove and order songs on the Now Playing screen Save your music on the Now Playing screen as a playlist Change the volumeTips Music Play your last music selection File extension Supported video codecs Supported audio codecs Troubleshooting Music Videos Videos app at a glance Watching your videos Play or pause a videoChange the video display size Edit a video Doing more with your videos AVI MJPEG, MPEG-4 MPEG-3 F4V About BlackBerry Story Maker Troubleshooting VideosBlackBerry Story Maker Preview a story in BlackBerry Story Maker Delete a story in BlackBerry Story Maker Change your BlackBerry Story Maker settingsMedia sharing About sharing media Tap Settings Media Sharing Play or view your media file on a Dlna Certified deviceShare your media files with Dlna Certified devices Give your device a nickname Maps Finding a placeStart turn-by-turn directions Avoid toll roads, highways, or ferries on your route Show or hide trafficMute voice-guided directions Tap Route Options Add a new place to your favorites My placesRecalculate routes Remove a place from your favorites View your recent places Changing settings for MapsSwitch between kilometers or miles Clear your recent places Turn on or turn off location services Location servicesAbout location services Turn on or turn off traffic data Turn on or turn off location-based ads Change location permissions for apps Compass Compass at a glance About the compassPoint the compass to true north or to magnetic north Troubleshooting Compass Im not getting an accurate reading from the compass Create a folder in the Remember app RememberAdding a folder or an entry to the Remember app Add an entry to the Remember app Format the text in an entry Add a due date and reminder time to an entryAdd tags to an entry Record a voice note Change an entry Changing a Remember folder or entrySend something to the Remember app Move an entry to a different folder Viewing and searching your Remember entries Troubleshooting Remember appDelete a folder or an entry in the Remember app Search for an entry in the Remember app Cant send something to the Remember app CalendarAbout the Calendar app Cant open a folder in the Remember app User Guide Subscribe to a public calendar on your device Check your upcoming events from the BlackBerry HubTap Accounts Subscribed Calendar Check who youre meeting with View your eventsFind email and files associated with an event Create an event Schedule a recurring event Invite people to an eventAdd a location to an event Tap No Recurrence Join a conference call from a meeting reminder Hide a calendarChange or delete an event Add conference call details to an event Send an I will be late message Calendar app settingsSave conference call details in the Calendar app Share a file with meeting participants Change default settings for events Change the email address to use with each calendarChange the color for a calendar Change how your calendar is displayed Troubleshooting Calendar appNew or updated events arent appearing in my calendar Cant sync my calendar Contacts About the Contacts appContacts at a glance Adding contacts Add a contact to the Contacts appCopy contacts to and from your SIM card Add a contact from the Calls screen UpdatesContact views Details Changing contacts Add a contact to your favoritesContact someone View contacts by account Search for a contactFiltering contacts Hide a set of contacts Share a contact Troubleshooting ContactsSort your contacts My contacts werent merged automatically Clock Clock at a glance Change the clock faceTap Digital or Analog Alarm clock Set additional alarmsManage your additional alarms Change your alarm tone Set an alarm for multiple daysSet the snooze Timer StopwatchWorld clock Turn on bedside mode Delete a city from the world clock screen Hear phone calls in bedside mode Set the Phone Calls in Bedside Mode switch to On Calculator Calculator at a glance Using the calculatorSwitch to a scientific or standard calculator Convert a unit of measurement Calculate a tip View your previous calculations Browser at a glance Go to a website BrowserBrowsing the Internet Change the current search engine Open a new tab Using Browser tabsSwitch between tabs Close a tab Search for text on a webpage Change text size in reader modeChange the background color in reader mode View webpages in a reader-friendly format Turn on Adobe Flash support Bookmarks and historyAdd a website to your home screen View your Browser bookmarks Change your bookmarks View your bookmarks by tags or in a listOrganizing your bookmarks Add, rename, or delete a bookmark tag Delete your browsing history Change Browser security settingsBrowsing safely About website certificates Change permissions for specific websites Troubleshooting BrowserSecurity settings Cant watch a video online Smart Tags Smart Tags application explainedScan a QR Code, barcode, or an NFC tag Create your own smart tag Delete a smart tag from your deviceSmart tag types Favorite a smart tag Share a smart tagView your favorite smart tags Erase smart tag information from an NFC tag Using the BlackBerry Voice Control appVoice Control Lock a smart tag Search the Internet using the Voice Control app Searching using the Voice Control appSearch your device using the Voice Control App Making a phone call with the Voice Control app Type using voice dictation Ask a question using the Voice Control appSend messages using the Voice Control app Book a meeting or appointment with the Voice Control app Change your Facebook status using the Voice Control app Set an alarm using the Voice Control appGet directions using the Voice Control app Post a tweet using the Voice Control app Change the voice recognition mode Voice Control settingsCheck your battery level using the Voice Control app Hear your latest unread message read back to you Change your Games profile Change your voice response settingsGames Invite a friend to the Games app Recommend a game Add a gameAdd a game to your favorites Invite a Games friend to BBM Start a BBM chat with a Games friend Troubleshooting GamesOrganizing apps Leave an app or close an app Move an app out of a folder Move an app around the home screenAdd folders to the home screen Rename a folder Documents To Go Getting started with Documents To Go Access work files Save changes to a file in Documents To GoUndo or redo an action in Documents To Go View a bookmark in a document Editing documentsChange the font or formatting Correct spelling in a document Find and replace text in a document Enable word wrapEditing spreadsheets Resize a row or column Cut, copy, and paste a cell, row, or column Clear the contents of a cellEditing slideshows Edit a slideshow Hide or delete slides Presenting slideshowsReorder the slides View a slideshow presentation File Manager Viewing files Rename a file or folder Managing your filesView files on connected devices or networks Add a folder Select multiple files Transferring filesSort files and folders Share files Retrieve files saved to the cloud Working with files stored in the cloudCopy a file Save a file to your device Storage space and media card Working with zip filesMoving or copying media files and documents 217 Turn on USB mass storage Tap Settings Storage and AccessInsert a media card Tap Identification on Network and make note of the Username Format your media card Using a media cardSupported media cards Wipe data from your media card Frequently asked questions Storage space and memory Check how much storage space is freeHow do I free up storage space? Error messages Media card 222 Check which wireless networks your device connects to Wireless connections iconsConnections Down. Tap Settings Network Connections Mobile Network Tips Choosing a connection Network connectionsConnections between devices Shared Internet connections Turn on airplane modeTap Settings Network Connections Internet tethering Mobile network Switch wireless networks manuallyTap Settings Network Connections Mobile Network Connect to the mobile network Turn off data services while roaming Set the Network Selection Mode to Manual Manually connect to a Wi-Fi network Wi-FiConnect to a Wi-Fi network Tutorial Setting up Wi-Fi on a BlackBerry 10 device Wi-Fi network settings Delete a saved Wi-Fi networkDisable or re-enable a saved Wi-Fi network Tap Wi-Fi Security Type Enable IPv6Inter-Access Point Handover CA Certificate Cant connect to a Wi-Fi network Use Mobile Hotspot mode to share your Internet connection Mobile Hotspot modeSharing your Internet connection using Mobile Hotspot mode Tap Settings Network Connections Mobile Hotspot Find your Mobile Hotspot mode settings Disconnect a device from your mobile hotspot Internet tethering Tap Settings Network Connections Internet TetheringSet the Internet Tethering switch to On Cant connect multiple devices to my mobile hotspot Pair and connect with a Bluetooth enabled device BluetoothTurn on Bluetooth technology Rename a paired or saved Bluetooth enabled device Pairing your device with a car Disconnect from a paired Bluetooth enabled deviceDelete a saved Bluetooth enabled device Set how Bluetooth enabled car kits access your messages Let your car kit use your devices network credentials What is NFC? Tap Settings Network Connections NFCTurn on NFC Send a file using NFC Software UpdatesHow do I update the software on my BlackBerry 10 device? Find your NFC settings Change your keyboard language LanguageChange your typing language Change your voice input language Tap Settings Language and Input Prediction and Correction Keyboard and typingTurn on word predictions Change or delete a text shortcut Show the keyboardAdd a new text shortcut Clear the learned words list Delete a word Typing on the Keyboard Type faster with automated assistance settingsType a symbol or number Type an accented character Cut, copy, and paste text Change where word suggestions appearTap Settings Language and Input On-Screen Keyboard Selecting word suggestions that appear while you type Spell check Change spell check settingsTap Settings Language and Input Spell Check Turn on spell check Troubleshooting Keyboard and typing Battery and powerChange Keyboard, input, or typing settings Turn off your device Battery and charging icons Check your battery power level Charge your device LED and battery notifications Battery safety Frequently asked questions Battery and power Close apps Decrease volumeUpdate your software Turn of connections Turn on Magnify mode AccessibilityCustomize your accessibility settings Tap Settings Accessibility Temporarily turn off Magnify mode Tap Settings Accessibility Tap Screen Reader Turn on Hearing Aid modeTap Settings Accessibility Hearing Aid Settings Turn on TTY support Adjust the volume, speed, and pitch BlackBerry Screen Reader settingsTurn on or turn off the Dark Screen mode Adjust the verbosity Turn on or turn off Keyboard Echo Turn on the Silent on Calls settingTap Settings Accessibility Tap Screen Reader Tap Verbosity Change the language that the BlackBerry Screen Reader uses BlackBerry Screen Reader gestures Task Gesture Using BlackBerry Screen Reader Quick Settings mode Select an item from a list List, the next tap returns to the top of the list. After Using the BlackBerry Screen Reader on the home screen Turn on Closed Captions Access files stored on your computer BlackBerry Link features on your deviceAbout BlackBerry Link features on your device Working with files stored on your computer Tap Settings BlackBerry Link Troubleshooting BlackBerry LinkCant access files on my computer Copy a file to your device Have duplicate contact and calendar entries Tap Clear Local Calendar and Clear Local Contacts Legal notice 267 User Guide

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