User Guide
Published 2013-09-13 SWD-20130913112550360
Contents
152
266
New in this release
Getting to know your device
Introducing BlackBerry 10 OS version
BlackBerry Story Maker
BlackBerry Browser
Introducing BlackBerry 10 new apps and features
Camera and Time Shift mode
Share, stream, or display your media files
How do I get back to the home screen?
Whats different about BlackBerry 10?
Many apps, you can tap
How do I get to the menu?
How do I change my settings and options?
Where is my email or other messages?
Where are my apps?
Where are my ring tones and notification profiles?
Where are my tasks, memos, and voice notes?
Tap Settings Notifications
Where can I find my device info and passwords?
Where do I find my files?
What is BlackBerry Link?
How do I search?
Your device at a glance Home screen at a glance
Home screen, keys, and icons
Contacts
Application icons
Browser
Calendar
BlackBerry World
Text Messages
Remember
Docs To Go
Setup
Settings
Games
YouTube
Help
Notification icons
Inserting the SIM card and media card Insert the SIM card
Setup and activation
Insert a media card
Set up email or other types of accounts on your device
Set up your device
Update BBM
Make note of your usernames and passwords
Put your device in standby mode
Power and charging
What if I have contacts on my SIM card?
Turn off your device
Charge your device
Restart or reset your device
Lock your screen
Tips Charging your device
Scroll and move between items
Using the touch screen
Use a slider
Zoom in to or zoom out from the screen
Select items
Minimize apps and show your Active Frames
Move items from one place to another
Show the menus
View the Hub
Show the keyboard
Navigating within an Android app
Personalizing your device
Download and buy apps, games, music, and videos
Tap Purchase
Move an app around the home screen
Set an alarm
Change your ring tone, sounds, or alerts
Change your font size
Tutorial Searching the Help app on a BlackBerry 10 device
Where do I find customer support?
Bookmark a favorite webpage
Video Keys and features
How To demo videos
Overview
Video Getting around the BlackBerry interface
Video BlackBerry Hub
Video Using the touch screen
Video Keyboard and typing basics
Video Personalize your device
Video Searching your BlackBerry device
Video Set up your BlackBerry device
Setup
Video Setting up accounts
Video Transferring data to your new device
Connections
Video Bluetooth and Wi-Fi connections
Video Connect to your computer with BlackBerry Link
Video Making calls
Apps
Video Browser basics
Video Calendar basics
Video Documents To Go Getting Started
Video Organizing tasks and notes with BlackBerry Remember
Video Get Started with BBM
Media
Video BBM Video chat with Screen Share
Video Taking pictures
Video Edit a picture
Video Taking pictures using the Time Shift mode
Video Media sharing
Video Watching your videos
Video Creating stories with BlackBerry Story Maker
Before you switch devices
Device Switch
Backing up and switching devices
Transfer data to a new device using BlackBerry Protect
Transfer data from a BlackBerry 7 device using a media card
Click Using a Media Card Save Data
Tap Restore
Transfer data from an iPhone or Android device
After you switch devices
Restoring BBM
Tips after switching devices
Transfer passwords to Password Keeper
Tap Settings Import Passwords
Cant switch my SIM card to my new BlackBerry 10 device
Troubleshooting Device Switch
How do I reset my lost or forgotten BlackBerry ID password?
Change your backlighting
Display
Change your font size
Set a picture as your wallpaper
Lock your device with a password
Change your devices regional settings
Tap Settings Language and Input
Lock your screen
Connect your device to an Hdmi display
Turn on rotation lock
Lock your work space
Take a screen shot of your device
Search
Search your device
Filter your search results
Tap Settings Search
Change your search settings
Do more with your search results
Phone at a glance Making and receiving calls
Phone
Make a call
Call someone from your contact list
Call a recent number or speed dial contact
Answer or dismiss a call
Use Reply Now to send a message to a caller
Answer a second call while already on a call
Start a conference call
Make another call while already on a call
Remove people from a conference call
Automatically answer a call when a headset is connected
Automatically answer or end a call using a case or holster
Answering calls automatically
Move a call from your headset to your device
Move a call to BBM Video
Set up your voice mail
Add a contact or number to your speed dial list
Delete a contact or number from your speed dial list
Call waiting, call forwarding, and call blocking
Set up call forwarding
Turn on or turn off call waiting
Block calls
Set up smart dialing
Adjust the bass and treble of your calls
Phone options
Show or hide your number on outgoing calls
Set up your fixed dialing numbers
Turn on the Reply Now feature
Set the Use Priority Calling switch to On
View your call summary
Checking your voice mail from your BlackBerry device
Visual Voice Mail
Listen to a voice mail message
Forward a voice mail message
Change your voice mail greeting
Change your voice mail password
Deactivate voice mail on your device
BBM Video at a glance Start a BBM Video chat
BBM Video
Mute your microphone in a BBM Video chat
Switch cameras or share your screen
Move your video thumbnail around the screen
Accept or decline a BBM Video chat or BBM Voice chat
Move your BBM Video chat to an external display
Ring tones, sounds, and alerts
BBM Video options
Change your ring tone, sounds, or alerts
View and respond to Instant Preview notifications
Turn off the Instant Previews feature
Set a custom ring tone for a contact
Turn off all ring tones and sounds
Lock Screen Preview notifications
Turn off the Lock Screen Preview feature
Respond directly to an Instant Preview notification
View a Lock Screen Preview notification
My device doesnt display Instant Preview notifications
Troubleshooting Ring tones, sounds, and alerts
My device doesnt display Lock Screen Preview notifications
Staying connected with the BlackBerry Hub
BlackBerry Hub
BlackBerry Hub at a glance Setting up and managing accounts
User Guide
Add a social networking or Evernote account
Add a personal email account
On the Add Account screen, tap Email, Calendar and Contacts
On the Add Account screen, tap Work Account
Add a BlackBerry email account
Tap Settings Accounts
Change account settings
Add an Imap or POP email account
Add a CalDAV or CardDAV account
Remove an account from your device
BlackBerry Hub message list icons
Cant add a second social networking account
Viewing and searching messages
View messages by account or message type
Navigate your list of messages and notifications
Search for a message
View filed email
Viewing important messages with the BlackBerry Priority Hub
View only your priority messages
Turn off the BlackBerry Priority Hub
Change the types of messages that are marked as priority
View attachments sent to you
Sort attachments
Share or save your attachments
Send email and messages from the BlackBerry Hub
Reply to or forward an email
Add a BCC recipient to an email
Attach a file to an email or text message
Change text formatting in an email
Accept spelling suggestions
Managing messages
Flag a message
Securing your email
Mark a message as read or unread
Download or share a picture from an email
Turn on IBM Notes email encryption on your device
Set up S/MIME-protected messaging
Sign or encrypt a message
Tap Secure Email
Secure email icons
Tips BlackBerry Hub
Peek at your messages in the BlackBerry Hub from anywhere
Jump to the next or previous message
Create a meeting from an email
Check your upcoming events from the BlackBerry Hub
Add a contact from the BlackBerry Hub
Change your default email address or calendar
BlackBerry Hub settings
Refresh your list of messages
Set an out-of-office reply
View conversation threads instead of single messages
Change how messages are displayed in the BlackBerry Hub
Stop showing sent or filed messages in the BlackBerry Hub
Color code your email accounts
Turn off cell broadcast messages
Change advanced settings for text messages
Tap Facebook, Twitter, or LinkedIn
Tap Post, Tweet, or Send
Troubleshooting wizard Im having problems using email
Troubleshooting BlackBerry Hub
About public warning messages
Unsubscribe from public warning messages
Cant find my work email in the BlackBerry Hub
Can only see email for the last 30 days
Cant see the recipients for a message
Cant send or forward a text message
Password locking and screen locking
Passwords and locking
Security
BlackBerry ID
SIM card PINs
BlackBerry Balance and the work space password
Network lock and unlock code
Lock or unlock your device
Unlock your device with a network unlock code
Change your work space password
Change or remove your device password
Protect your SIM card with a PIN
Finding and protecting a lost device
Set up BlackBerry Protect on your device
Change your SIM card PIN
Tap Settings Security and Privacy Application Permissions
Setting security permissions for apps
Change or view app permissions
Securing your email
Wipe your device to delete your data
About BlackBerry Balance
Switch between your personal and work spaces
Delete your work space
Tap Delete Data
Using Parental Controls
Turn on encryption
Restrict or limit access to features and content
Import a certificate from your computer
Managing VPN profiles
Tap Settings Network Connections VPN Add
About smart cards
Add a VPN profile
Use two-factor authentication
Using a smart card with your device
Store your smart card password on your device
Import a certificate from a smart card
How do I reset my device password if I forget it?
Frequently asked questions Security
What content is in my work space and my personal space?
NFC
Can I use personal apps on my works network?
Work space and BlackBerry Balance
Where is my picture that I just took?
What happens to my device data if I leave my organization?
Switch between your personal and work spaces
Lock your work space
Change your work space password
Delete your work space
Does my device have BlackBerry Balance?
How do I set up BlackBerry Balance?
Description
My device is quarantined
Troubleshooting Work space and BlackBerry Balance
Change your BlackBerry ID password
Set up a new BlackBerry ID
BlackBerry ID
About BlackBerry ID
Using your BlackBerry ID on a new device
Using your BlackBerry ID to switch devices
Tutorial Creating a BlackBerry ID on a BlackBerry 10 device
Find your BlackBerry ID on your old device
Why do I need to re-enter my BlackBerry ID password?
FAQ BlackBerry ID
Troubleshooting wizard I need help with my BlackBerry ID
Password Keeper
About Password Keeper
Transfer passwords to Password Keeper
Change the Password Keeper password
Manage passwords in Password Keeper
Use a password or username from Password Keeper
Password
Generate a random password
Hide or show passwords in Password Keeper
Search in Password Keeper
Prevent password and username copying
Create security questions and answers in Password Keeper
Lock Password Keeper
Duplicate the password record
Add a password record to your favorites
Tap Password Keeper
Share text and websites with Password Keeper
Camera app at a glance Taking pictures and recording videos
Camera
Take a picture
Record a video
Access the Camera app from the Lock screen
Turn on autofocus lock
Tip
Take the best picture possible using Time Shift mode
Using Time Shift mode
Replace a persons expression using Time Shift mode
Peek at the last picture or video that you took
Shooting modes
Change the capture settings
Normal
Stabilization
Scene modes
Change the camera settings
Cant turn on the flash or use the video light
Troubleshooting Camera
Cant take a picture or record a video
Cant save pictures or videos to my media card
Pictures app at a glance
Pictures
Recent screen
Albums screen
Date screen
Viewing your pictures
Zoom in to or out from a picture
Pan a picture
Edit a picture
Switch between your personal and work spaces
Share a picture
Doing more with your pictures and picture albums
Create an album
Organizing your pictures and albums
Move a picture to a different album
Supported picture file extensions
Troubleshooting Pictures
Cant open a media file
Cant save a media file
Music app at a glance
Music
Now Playing screen
Playing your music
Doing more with your music
Creating playlists and organizing your music
Make a playlist
Add the music currently playing to a playlist
Edit or rename a playlist
Organize your music on the Now Playing screen
Add music to the Now Playing screen
Remove and order songs on the Now Playing screen
Tips Music
Change the volume
Save your music on the Now Playing screen as a playlist
Play your last music selection
File extension Supported video codecs Supported audio codecs
Troubleshooting Music
Videos app at a glance
Videos
Play or pause a video
Watching your videos
Change the video display size
Doing more with your videos
Edit a video
AVI MJPEG, MPEG-4 MPEG-3 F4V
BlackBerry Story Maker
Troubleshooting Videos
About BlackBerry Story Maker
Preview a story in BlackBerry Story Maker
Media sharing
Change your BlackBerry Story Maker settings
Delete a story in BlackBerry Story Maker
About sharing media
Play or view your media file on a Dlna Certified device
Tap Settings Media Sharing
Share your media files with Dlna Certified devices
Give your device a nickname
Finding a place
Maps
Start turn-by-turn directions
Mute voice-guided directions
Show or hide traffic
Avoid toll roads, highways, or ferries on your route
Tap Route Options
Recalculate routes
My places
Add a new place to your favorites
Remove a place from your favorites
Switch between kilometers or miles
Changing settings for Maps
View your recent places
Clear your recent places
About location services
Location services
Turn on or turn off location services
Turn on or turn off traffic data
Change location permissions for apps
Turn on or turn off location-based ads
Compass at a glance About the compass
Compass
Point the compass to true north or to magnetic north
Im not getting an accurate reading from the compass
Troubleshooting Compass
Adding a folder or an entry to the Remember app
Remember
Create a folder in the Remember app
Add an entry to the Remember app
Add tags to an entry
Add a due date and reminder time to an entry
Format the text in an entry
Record a voice note
Send something to the Remember app
Changing a Remember folder or entry
Change an entry
Move an entry to a different folder
Delete a folder or an entry in the Remember app
Troubleshooting Remember app
Viewing and searching your Remember entries
Search for an entry in the Remember app
About the Calendar app
Calendar
Cant send something to the Remember app
Cant open a folder in the Remember app
User Guide
Check your upcoming events from the BlackBerry Hub
Subscribe to a public calendar on your device
Tap Accounts Subscribed Calendar
Find email and files associated with an event
View your events
Check who youre meeting with
Create an event
Add a location to an event
Invite people to an event
Schedule a recurring event
Tap No Recurrence
Change or delete an event
Hide a calendar
Join a conference call from a meeting reminder
Add conference call details to an event
Save conference call details in the Calendar app
Calendar app settings
Send an I will be late message
Share a file with meeting participants
Change the email address to use with each calendar
Change default settings for events
Change the color for a calendar
New or updated events arent appearing in my calendar
Troubleshooting Calendar app
Change how your calendar is displayed
Cant sync my calendar
About the Contacts app
Contacts
Contacts at a glance
Add a contact to the Contacts app
Adding contacts
Copy contacts to and from your SIM card
Contact views
Updates
Add a contact from the Calls screen
Details
Add a contact to your favorites
Changing contacts
Contact someone
Filtering contacts
Search for a contact
View contacts by account
Hide a set of contacts
Sort your contacts
Troubleshooting Contacts
Share a contact
My contacts werent merged automatically
Clock at a glance Change the clock face
Clock
Tap Digital or Analog
Set additional alarms
Alarm clock
Manage your additional alarms
Set an alarm for multiple days
Change your alarm tone
Set the snooze
Stopwatch
Timer
World clock
Delete a city from the world clock screen
Turn on bedside mode
Set the Phone Calls in Bedside Mode switch to On
Hear phone calls in bedside mode
Switch to a scientific or standard calculator
Calculator at a glance Using the calculator
Calculator
Convert a unit of measurement
View your previous calculations
Calculate a tip
Browsing the Internet
Browser
Browser at a glance Go to a website
Change the current search engine
Switch between tabs
Using Browser tabs
Open a new tab
Close a tab
Change the background color in reader mode
Change text size in reader mode
Search for text on a webpage
View webpages in a reader-friendly format
Add a website to your home screen
Bookmarks and history
Turn on Adobe Flash support
View your Browser bookmarks
Organizing your bookmarks
View your bookmarks by tags or in a list
Change your bookmarks
Add, rename, or delete a bookmark tag
Browsing safely
Change Browser security settings
Delete your browsing history
About website certificates
Security settings
Troubleshooting Browser
Change permissions for specific websites
Cant watch a video online
Smart Tags application explained
Smart Tags
Scan a QR Code, barcode, or an NFC tag
Delete a smart tag from your device
Create your own smart tag
Smart tag types
Share a smart tag
Favorite a smart tag
View your favorite smart tags
Voice Control
Using the BlackBerry Voice Control app
Erase smart tag information from an NFC tag
Lock a smart tag
Search your device using the Voice Control App
Searching using the Voice Control app
Search the Internet using the Voice Control app
Making a phone call with the Voice Control app
Send messages using the Voice Control app
Ask a question using the Voice Control app
Type using voice dictation
Book a meeting or appointment with the Voice Control app
Get directions using the Voice Control app
Set an alarm using the Voice Control app
Change your Facebook status using the Voice Control app
Post a tweet using the Voice Control app
Check your battery level using the Voice Control app
Voice Control settings
Change the voice recognition mode
Hear your latest unread message read back to you
Games
Change your voice response settings
Change your Games profile
Invite a friend to the Games app
Add a game to your favorites
Add a game
Recommend a game
Invite a Games friend to BBM
Organizing apps
Troubleshooting Games
Start a BBM chat with a Games friend
Leave an app or close an app
Add folders to the home screen
Move an app around the home screen
Move an app out of a folder
Rename a folder
Getting started with Documents To Go
Documents To Go
Save changes to a file in Documents To Go
Access work files
Undo or redo an action in Documents To Go
Change the font or formatting
Editing documents
View a bookmark in a document
Correct spelling in a document
Editing spreadsheets
Enable word wrap
Find and replace text in a document
Resize a row or column
Editing slideshows
Clear the contents of a cell
Cut, copy, and paste a cell, row, or column
Edit a slideshow
Reorder the slides
Presenting slideshows
Hide or delete slides
View a slideshow presentation
Viewing files
File Manager
View files on connected devices or networks
Managing your files
Rename a file or folder
Add a folder
Sort files and folders
Transferring files
Select multiple files
Share files
Copy a file
Working with files stored in the cloud
Retrieve files saved to the cloud
Save a file to your device
Working with zip files
Storage space and media card
Moving or copying media files and documents
217
Insert a media card
Tap Settings Storage and Access
Turn on USB mass storage
Tap Identification on Network and make note of the Username
Supported media cards
Using a media card
Format your media card
Wipe data from your media card
Check how much storage space is free
Frequently asked questions Storage space and memory
How do I free up storage space?
Error messages Media card
222
Wireless connections icons
Check which wireless networks your device connects to
Connections
Down. Tap Settings Network Connections Mobile Network
Network connections
Tips Choosing a connection
Connections between devices
Tap Settings Network Connections
Turn on airplane mode
Shared Internet connections
Internet tethering
Tap Settings Network Connections Mobile Network
Switch wireless networks manually
Mobile network
Connect to the mobile network
Set the Network Selection Mode to Manual
Turn off data services while roaming
Connect to a Wi-Fi network
Wi-Fi
Manually connect to a Wi-Fi network
Tutorial Setting up Wi-Fi on a BlackBerry 10 device
Disable or re-enable a saved Wi-Fi network
Delete a saved Wi-Fi network
Wi-Fi network settings
Tap Wi-Fi
Inter-Access Point Handover
Enable IPv6
Security Type
CA Certificate
Cant connect to a Wi-Fi network
Sharing your Internet connection using Mobile Hotspot mode
Mobile Hotspot mode
Use Mobile Hotspot mode to share your Internet connection
Tap Settings Network Connections Mobile Hotspot
Disconnect a device from your mobile hotspot
Find your Mobile Hotspot mode settings
Set the Internet Tethering switch to On
Tap Settings Network Connections Internet Tethering
Internet tethering
Cant connect multiple devices to my mobile hotspot
Turn on Bluetooth technology
Bluetooth
Pair and connect with a Bluetooth enabled device
Rename a paired or saved Bluetooth enabled device
Delete a saved Bluetooth enabled device
Disconnect from a paired Bluetooth enabled device
Pairing your device with a car
Set how Bluetooth enabled car kits access your messages
Let your car kit use your devices network credentials
Tap Settings Network Connections NFC
What is NFC?
Turn on NFC
How do I update the software on my BlackBerry 10 device?
Software Updates
Send a file using NFC
Find your NFC settings
Change your typing language
Language
Change your keyboard language
Change your voice input language
Keyboard and typing
Tap Settings Language and Input Prediction and Correction
Turn on word predictions
Add a new text shortcut
Show the keyboard
Change or delete a text shortcut
Clear the learned words list
Delete a word
Type a symbol or number
Type faster with automated assistance settings
Typing on the Keyboard
Type an accented character
Tap Settings Language and Input On-Screen Keyboard
Change where word suggestions appear
Cut, copy, and paste text
Selecting word suggestions that appear while you type
Tap Settings Language and Input Spell Check
Change spell check settings
Spell check
Turn on spell check
Change Keyboard, input, or typing settings
Battery and power
Troubleshooting Keyboard and typing
Turn off your device
Battery and charging icons
Charge your device
Check your battery power level
LED and battery notifications
Frequently asked questions Battery and power
Battery safety
Update your software
Decrease volume
Close apps
Turn of connections
Customize your accessibility settings
Accessibility
Turn on Magnify mode
Tap Settings Accessibility
Temporarily turn off Magnify mode
Tap Settings Accessibility Hearing Aid Settings
Turn on Hearing Aid mode
Tap Settings Accessibility Tap Screen Reader
Turn on TTY support
Turn on or turn off the Dark Screen mode
BlackBerry Screen Reader settings
Adjust the volume, speed, and pitch
Adjust the verbosity
Tap Settings Accessibility Tap Screen Reader Tap Verbosity
Turn on the Silent on Calls setting
Turn on or turn off Keyboard Echo
Change the language that the BlackBerry Screen Reader uses
Task Gesture
BlackBerry Screen Reader gestures
Select an item from a list
Using BlackBerry Screen Reader Quick Settings mode
List, the next tap returns to the top of the list. After
Turn on Closed Captions
Using the BlackBerry Screen Reader on the home screen
About BlackBerry Link features on your device
BlackBerry Link features on your device
Access files stored on your computer
Working with files stored on your computer
Cant access files on my computer
Troubleshooting BlackBerry Link
Tap Settings BlackBerry Link
Copy a file to your device
Tap Clear Local Calendar and Clear Local Contacts
Have duplicate contact and calendar entries
Legal notice
267
User Guide