Restart or reset your device, Charge your device

User Guide

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Restart or reset your device

If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem.

Do one of the following:

•To restart your device, press and hold the Power/Lock key on the top of your device. Tap .

•To reset your device, press and hold the Power/Lock key for ten seconds.

Charge your device

Before you start using your BlackBerry device, you should charge the battery that came with your device as the battery isn't fully charged.

Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.

CAUTION: Other chargers might not provide adequate power and might damage your device.

Plug the charger into a power outlet and connect the cable to your device using the USB port.

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Blackberry Z30 manual Restart or reset your device, Charge your device

Contents

User Guide Published 2013-09-13 SWD-20130913112550360 Contents 152 266 Introducing BlackBerry 10 OS version Getting to know your deviceNew in this release BlackBerry Story Maker Introducing BlackBerry 10 new apps and features BlackBerry Browser Camera and Time Shift mode Share, stream, or display your media files Many apps, you can tap Whats different about BlackBerry 10?How do I get back to the home screen? How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my tasks, memos, and voice notes? Where are my ring tones and notification profiles?Where are my apps? Tap Settings Notifications What is BlackBerry Link? Where do I find my files?Where can I find my device info and passwords? How do I search? Home screen, keys, and icons Your device at a glance Home screen at a glance Browser Application iconsContacts Calendar Remember Text MessagesBlackBerry World Docs To Go Games SettingsSetup YouTube Notification icons Help Insert a media card Setup and activationInserting the SIM card and media card Insert the SIM card Set up your device Set up email or other types of accounts on your device Make note of your usernames and passwords Update BBM What if I have contacts on my SIM card? Power and chargingPut your device in standby mode Turn off your device Restart or reset your device Charge your device Tips Charging your device Lock your screen Use a slider Using the touch screenScroll and move between items Select items Zoom in to or zoom out from the screen Move items from one place to another Minimize apps and show your Active Frames View the Hub Show the menus Show the keyboard Download and buy apps, games, music, and videos Personalizing your deviceNavigating within an Android app Tap Purchase Change your ring tone, sounds, or alerts Set an alarmMove an app around the home screen Change your font size Bookmark a favorite webpage Where do I find customer support?Tutorial Searching the Help app on a BlackBerry 10 device Overview How To demo videosVideo Keys and features Video Getting around the BlackBerry interface Video Keyboard and typing basics Video Using the touch screenVideo BlackBerry Hub Video Searching your BlackBerry device Video Personalize your device Video Setting up accounts SetupVideo Set up your BlackBerry device Video Transferring data to your new device Video Connect to your computer with BlackBerry Link Video Bluetooth and Wi-Fi connectionsConnections Video Browser basics AppsVideo Making calls Video Calendar basics Video Organizing tasks and notes with BlackBerry Remember Video Documents To Go Getting Started Video BBM Video chat with Screen Share MediaVideo Get Started with BBM Video Taking pictures Video Taking pictures using the Time Shift mode Video Edit a picture Video Creating stories with BlackBerry Story Maker Video Watching your videosVideo Media sharing Device Switch Before you switch devices Backing up and switching devices Click Using a Media Card Save Data Transfer data from a BlackBerry 7 device using a media cardTransfer data to a new device using BlackBerry Protect Tap Restore Restoring BBM After you switch devicesTransfer data from an iPhone or Android device Tap Settings Import Passwords Transfer passwords to Password KeeperTips after switching devices How do I reset my lost or forgotten BlackBerry ID password? Troubleshooting Device SwitchCant switch my SIM card to my new BlackBerry 10 device Change your font size DisplayChange your backlighting Set a picture as your wallpaper Tap Settings Language and Input Change your devices regional settingsLock your device with a password Lock your screen Lock your work space Turn on rotation lockConnect your device to an Hdmi display Search your device SearchTake a screen shot of your device Filter your search results Do more with your search results Change your search settingsTap Settings Search Make a call PhonePhone at a glance Making and receiving calls Answer or dismiss a call Call a recent number or speed dial contactCall someone from your contact list Use Reply Now to send a message to a caller Make another call while already on a call Start a conference callAnswer a second call while already on a call Remove people from a conference call Answering calls automatically Automatically answer or end a call using a case or holsterAutomatically answer a call when a headset is connected Move a call from your headset to your device Add a contact or number to your speed dial list Set up your voice mailMove a call to BBM Video Delete a contact or number from your speed dial list Turn on or turn off call waiting Set up call forwardingCall waiting, call forwarding, and call blocking Block calls Phone options Adjust the bass and treble of your callsSet up smart dialing Show or hide your number on outgoing calls Set the Use Priority Calling switch to On Turn on the Reply Now featureSet up your fixed dialing numbers View your call summary Listen to a voice mail message Visual Voice MailChecking your voice mail from your BlackBerry device Forward a voice mail message Deactivate voice mail on your device Change your voice mail passwordChange your voice mail greeting BBM Video BBM Video at a glance Start a BBM Video chat Move your video thumbnail around the screen Switch cameras or share your screenMute your microphone in a BBM Video chat Accept or decline a BBM Video chat or BBM Voice chat BBM Video options Ring tones, sounds, and alertsMove your BBM Video chat to an external display Change your ring tone, sounds, or alerts Set a custom ring tone for a contact Turn off the Instant Previews featureView and respond to Instant Preview notifications Turn off all ring tones and sounds Respond directly to an Instant Preview notification Turn off the Lock Screen Preview featureLock Screen Preview notifications View a Lock Screen Preview notification My device doesnt display Lock Screen Preview notifications Troubleshooting Ring tones, sounds, and alertsMy device doesnt display Instant Preview notifications BlackBerry Hub Staying connected with the BlackBerry Hub BlackBerry Hub at a glance Setting up and managing accounts User Guide On the Add Account screen, tap Email, Calendar and Contacts Add a personal email accountAdd a social networking or Evernote account Add a BlackBerry email account On the Add Account screen, tap Work Account Add an Imap or POP email account Change account settingsTap Settings Accounts Add a CalDAV or CardDAV account Cant add a second social networking account BlackBerry Hub message list iconsRemove an account from your device Viewing and searching messages Navigate your list of messages and notifications View messages by account or message type Viewing important messages with the BlackBerry Priority Hub View filed emailSearch for a message View only your priority messages View attachments sent to you Change the types of messages that are marked as priorityTurn off the BlackBerry Priority Hub Sort attachments Reply to or forward an email Send email and messages from the BlackBerry HubShare or save your attachments Change text formatting in an email Attach a file to an email or text messageAdd a BCC recipient to an email Accept spelling suggestions Managing messages Mark a message as read or unread Securing your emailFlag a message Download or share a picture from an email Sign or encrypt a message Set up S/MIME-protected messagingTurn on IBM Notes email encryption on your device Tap Secure Email Peek at your messages in the BlackBerry Hub from anywhere Tips BlackBerry HubSecure email icons Jump to the next or previous message Add a contact from the BlackBerry Hub Check your upcoming events from the BlackBerry HubCreate a meeting from an email Refresh your list of messages BlackBerry Hub settingsChange your default email address or calendar Set an out-of-office reply Stop showing sent or filed messages in the BlackBerry Hub Change how messages are displayed in the BlackBerry HubView conversation threads instead of single messages Color code your email accounts Tap Facebook, Twitter, or LinkedIn Change advanced settings for text messagesTurn off cell broadcast messages Tap Post, Tweet, or Send About public warning messages Troubleshooting BlackBerry HubTroubleshooting wizard Im having problems using email Unsubscribe from public warning messages Cant see the recipients for a message Can only see email for the last 30 daysCant find my work email in the BlackBerry Hub Cant send or forward a text message Security Passwords and lockingPassword locking and screen locking BlackBerry ID Network lock and unlock code BlackBerry Balance and the work space passwordSIM card PINs Lock or unlock your device Unlock your device with a network unlock code Protect your SIM card with a PIN Change or remove your device passwordChange your work space password Change your SIM card PIN Set up BlackBerry Protect on your deviceFinding and protecting a lost device Change or view app permissions Setting security permissions for appsTap Settings Security and Privacy Application Permissions Securing your email Wipe your device to delete your data Delete your work space Switch between your personal and work spacesAbout BlackBerry Balance Tap Delete Data Using Parental Controls Import a certificate from your computer Restrict or limit access to features and contentTurn on encryption About smart cards Tap Settings Network Connections VPN AddManaging VPN profiles Add a VPN profile Store your smart card password on your device Using a smart card with your deviceUse two-factor authentication Import a certificate from a smart card What content is in my work space and my personal space? Frequently asked questions SecurityHow do I reset my device password if I forget it? Can I use personal apps on my works network? NFC What happens to my device data if I leave my organization? Where is my picture that I just took?Work space and BlackBerry Balance Switch between your personal and work spaces Delete your work space Change your work space passwordLock your work space How do I set up BlackBerry Balance? Does my device have BlackBerry Balance? Description Troubleshooting Work space and BlackBerry Balance My device is quarantined BlackBerry ID Set up a new BlackBerry IDChange your BlackBerry ID password About BlackBerry ID Tutorial Creating a BlackBerry ID on a BlackBerry 10 device Using your BlackBerry ID to switch devicesUsing your BlackBerry ID on a new device Find your BlackBerry ID on your old device FAQ BlackBerry ID Why do I need to re-enter my BlackBerry ID password? About Password Keeper Password KeeperTroubleshooting wizard I need help with my BlackBerry ID Transfer passwords to Password Keeper Use a password or username from Password Keeper Manage passwords in Password KeeperChange the Password Keeper password Password Search in Password Keeper Hide or show passwords in Password KeeperGenerate a random password Prevent password and username copying Duplicate the password record Lock Password KeeperCreate security questions and answers in Password Keeper Add a password record to your favorites Share text and websites with Password Keeper Tap Password Keeper Take a picture CameraCamera app at a glance Taking pictures and recording videos Turn on autofocus lock Access the Camera app from the Lock screenRecord a video Tip Replace a persons expression using Time Shift mode Using Time Shift modeTake the best picture possible using Time Shift mode Peek at the last picture or video that you took Normal Change the capture settingsShooting modes Stabilization Change the camera settings Scene modes Cant take a picture or record a video Troubleshooting CameraCant turn on the flash or use the video light Cant save pictures or videos to my media card Recent screen PicturesPictures app at a glance Albums screen Zoom in to or out from a picture Viewing your picturesDate screen Pan a picture Share a picture Switch between your personal and work spacesEdit a picture Doing more with your pictures and picture albums Move a picture to a different album Organizing your pictures and albumsCreate an album Cant open a media file Troubleshooting PicturesSupported picture file extensions Cant save a media file Now Playing screen MusicMusic app at a glance Playing your music Make a playlist Creating playlists and organizing your musicDoing more with your music Add the music currently playing to a playlist Add music to the Now Playing screen Organize your music on the Now Playing screenEdit or rename a playlist Remove and order songs on the Now Playing screen Save your music on the Now Playing screen as a playlist Change the volumeTips Music Play your last music selection File extension Supported video codecs Supported audio codecs Troubleshooting Music Videos Videos app at a glance Change the video display size Watching your videosPlay or pause a video Edit a video Doing more with your videos AVI MJPEG, MPEG-4 MPEG-3 F4V About BlackBerry Story Maker Troubleshooting VideosBlackBerry Story Maker Preview a story in BlackBerry Story Maker Delete a story in BlackBerry Story Maker Change your BlackBerry Story Maker settingsMedia sharing About sharing media Share your media files with Dlna Certified devices Tap Settings Media SharingPlay or view your media file on a Dlna Certified device Give your device a nickname Start turn-by-turn directions MapsFinding a place Avoid toll roads, highways, or ferries on your route Show or hide trafficMute voice-guided directions Tap Route Options Add a new place to your favorites My placesRecalculate routes Remove a place from your favorites View your recent places Changing settings for MapsSwitch between kilometers or miles Clear your recent places Turn on or turn off location services Location servicesAbout location services Turn on or turn off traffic data Turn on or turn off location-based ads Change location permissions for apps Point the compass to true north or to magnetic north CompassCompass at a glance About the compass Troubleshooting Compass Im not getting an accurate reading from the compass Create a folder in the Remember app RememberAdding a folder or an entry to the Remember app Add an entry to the Remember app Format the text in an entry Add a due date and reminder time to an entryAdd tags to an entry Record a voice note Change an entry Changing a Remember folder or entrySend something to the Remember app Move an entry to a different folder Viewing and searching your Remember entries Troubleshooting Remember appDelete a folder or an entry in the Remember app Search for an entry in the Remember app Cant send something to the Remember app CalendarAbout the Calendar app Cant open a folder in the Remember app User Guide Tap Accounts Subscribed Calendar Subscribe to a public calendar on your deviceCheck your upcoming events from the BlackBerry Hub Check who youre meeting with View your eventsFind email and files associated with an event Create an event Schedule a recurring event Invite people to an eventAdd a location to an event Tap No Recurrence Join a conference call from a meeting reminder Hide a calendarChange or delete an event Add conference call details to an event Send an I will be late message Calendar app settingsSave conference call details in the Calendar app Share a file with meeting participants Change the color for a calendar Change default settings for eventsChange the email address to use with each calendar Change how your calendar is displayed Troubleshooting Calendar appNew or updated events arent appearing in my calendar Cant sync my calendar Contacts at a glance ContactsAbout the Contacts app Copy contacts to and from your SIM card Adding contactsAdd a contact to the Contacts app Add a contact from the Calls screen UpdatesContact views Details Contact someone Changing contactsAdd a contact to your favorites View contacts by account Search for a contactFiltering contacts Hide a set of contacts Share a contact Troubleshooting ContactsSort your contacts My contacts werent merged automatically Tap Digital or Analog ClockClock at a glance Change the clock face Manage your additional alarms Alarm clockSet additional alarms Set the snooze Change your alarm toneSet an alarm for multiple days World clock TimerStopwatch Turn on bedside mode Delete a city from the world clock screen Hear phone calls in bedside mode Set the Phone Calls in Bedside Mode switch to On Calculator Calculator at a glance Using the calculatorSwitch to a scientific or standard calculator Convert a unit of measurement Calculate a tip View your previous calculations Browser at a glance Go to a website BrowserBrowsing the Internet Change the current search engine Open a new tab Using Browser tabsSwitch between tabs Close a tab Search for text on a webpage Change text size in reader modeChange the background color in reader mode View webpages in a reader-friendly format Turn on Adobe Flash support Bookmarks and historyAdd a website to your home screen View your Browser bookmarks Change your bookmarks View your bookmarks by tags or in a listOrganizing your bookmarks Add, rename, or delete a bookmark tag Delete your browsing history Change Browser security settingsBrowsing safely About website certificates Change permissions for specific websites Troubleshooting BrowserSecurity settings Cant watch a video online Scan a QR Code, barcode, or an NFC tag Smart TagsSmart Tags application explained Smart tag types Create your own smart tagDelete a smart tag from your device View your favorite smart tags Favorite a smart tagShare a smart tag Erase smart tag information from an NFC tag Using the BlackBerry Voice Control appVoice Control Lock a smart tag Search the Internet using the Voice Control app Searching using the Voice Control appSearch your device using the Voice Control App Making a phone call with the Voice Control app Type using voice dictation Ask a question using the Voice Control appSend messages using the Voice Control app Book a meeting or appointment with the Voice Control app Change your Facebook status using the Voice Control app Set an alarm using the Voice Control appGet directions using the Voice Control app Post a tweet using the Voice Control app Change the voice recognition mode Voice Control settingsCheck your battery level using the Voice Control app Hear your latest unread message read back to you Change your Games profile Change your voice response settingsGames Invite a friend to the Games app Recommend a game Add a gameAdd a game to your favorites Invite a Games friend to BBM Start a BBM chat with a Games friend Troubleshooting GamesOrganizing apps Leave an app or close an app Move an app out of a folder Move an app around the home screenAdd folders to the home screen Rename a folder Documents To Go Getting started with Documents To Go Undo or redo an action in Documents To Go Access work filesSave changes to a file in Documents To Go View a bookmark in a document Editing documentsChange the font or formatting Correct spelling in a document Find and replace text in a document Enable word wrapEditing spreadsheets Resize a row or column Cut, copy, and paste a cell, row, or column Clear the contents of a cellEditing slideshows Edit a slideshow Hide or delete slides Presenting slideshowsReorder the slides View a slideshow presentation File Manager Viewing files Rename a file or folder Managing your filesView files on connected devices or networks Add a folder Select multiple files Transferring filesSort files and folders Share files Retrieve files saved to the cloud Working with files stored in the cloudCopy a file Save a file to your device Moving or copying media files and documents Storage space and media cardWorking with zip files 217 Turn on USB mass storage Tap Settings Storage and AccessInsert a media card Tap Identification on Network and make note of the Username Format your media card Using a media cardSupported media cards Wipe data from your media card How do I free up storage space? Frequently asked questions Storage space and memoryCheck how much storage space is free Error messages Media card 222 Connections Check which wireless networks your device connects toWireless connections icons Down. Tap Settings Network Connections Mobile Network Connections between devices Tips Choosing a connectionNetwork connections Shared Internet connections Turn on airplane modeTap Settings Network Connections Internet tethering Mobile network Switch wireless networks manuallyTap Settings Network Connections Mobile Network Connect to the mobile network Turn off data services while roaming Set the Network Selection Mode to Manual Manually connect to a Wi-Fi network Wi-FiConnect to a Wi-Fi network Tutorial Setting up Wi-Fi on a BlackBerry 10 device Wi-Fi network settings Delete a saved Wi-Fi networkDisable or re-enable a saved Wi-Fi network Tap Wi-Fi Security Type Enable IPv6Inter-Access Point Handover CA Certificate Cant connect to a Wi-Fi network Use Mobile Hotspot mode to share your Internet connection Mobile Hotspot modeSharing your Internet connection using Mobile Hotspot mode Tap Settings Network Connections Mobile Hotspot Find your Mobile Hotspot mode settings Disconnect a device from your mobile hotspot Internet tethering Tap Settings Network Connections Internet TetheringSet the Internet Tethering switch to On Cant connect multiple devices to my mobile hotspot Pair and connect with a Bluetooth enabled device BluetoothTurn on Bluetooth technology Rename a paired or saved Bluetooth enabled device Pairing your device with a car Disconnect from a paired Bluetooth enabled deviceDelete a saved Bluetooth enabled device Set how Bluetooth enabled car kits access your messages Let your car kit use your devices network credentials Turn on NFC What is NFC?Tap Settings Network Connections NFC Send a file using NFC Software UpdatesHow do I update the software on my BlackBerry 10 device? Find your NFC settings Change your keyboard language LanguageChange your typing language Change your voice input language Turn on word predictions Tap Settings Language and Input Prediction and CorrectionKeyboard and typing Change or delete a text shortcut Show the keyboardAdd a new text shortcut Clear the learned words list Delete a word Typing on the Keyboard Type faster with automated assistance settingsType a symbol or number Type an accented character Cut, copy, and paste text Change where word suggestions appearTap Settings Language and Input On-Screen Keyboard Selecting word suggestions that appear while you type Spell check Change spell check settingsTap Settings Language and Input Spell Check Turn on spell check Troubleshooting Keyboard and typing Battery and powerChange Keyboard, input, or typing settings Turn off your device Battery and charging icons Check your battery power level Charge your device LED and battery notifications Battery safety Frequently asked questions Battery and power Close apps Decrease volumeUpdate your software Turn of connections Turn on Magnify mode AccessibilityCustomize your accessibility settings Tap Settings Accessibility Temporarily turn off Magnify mode Tap Settings Accessibility Tap Screen Reader Turn on Hearing Aid modeTap Settings Accessibility Hearing Aid Settings Turn on TTY support Adjust the volume, speed, and pitch BlackBerry Screen Reader settingsTurn on or turn off the Dark Screen mode Adjust the verbosity Turn on or turn off Keyboard Echo Turn on the Silent on Calls settingTap Settings Accessibility Tap Screen Reader Tap Verbosity Change the language that the BlackBerry Screen Reader uses BlackBerry Screen Reader gestures Task Gesture Using BlackBerry Screen Reader Quick Settings mode Select an item from a list List, the next tap returns to the top of the list. After Using the BlackBerry Screen Reader on the home screen Turn on Closed Captions Access files stored on your computer BlackBerry Link features on your deviceAbout BlackBerry Link features on your device Working with files stored on your computer Tap Settings BlackBerry Link Troubleshooting BlackBerry LinkCant access files on my computer Copy a file to your device Have duplicate contact and calendar entries Tap Clear Local Calendar and Clear Local Contacts Legal notice 267 User Guide