Battery and charging icons

User Guide

Settings and options

Restart or reset your device

If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem.

Do one of the following:

•To restart your device, press and hold the Power/Lock key on the top of your device. Tap .

•To reset your device, press and hold the Power/Lock key for ten seconds.

The battery power level icons appear at the top of the home screen on your BlackBerry device.

The battery is charging.

The battery is fully charged.

The battery isn't charging because the power source isn't providing enough power. Use the charger that came with your BlackBerry device to charge the battery.

The battery charge is low, and your wireless connections might turn off to conserve power. If the battery charge gets too low, your device might turn off. Save any work in progress and charge your device.

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Blackberry Z30 manual Battery and charging icons, Restart or reset your device

Contents

User Guide Published 2013-09-13 SWD-20130913112550360 Contents 152 266 Getting to know your device New in this releaseIntroducing BlackBerry 10 OS version BlackBerry Story Maker BlackBerry Browser Introducing BlackBerry 10 new apps and features Camera and Time Shift mode Share, stream, or display your media files Whats different about BlackBerry 10? How do I get back to the home screen?Many apps, you can tap How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my apps? Where are my ring tones and notification profiles?Where are my tasks, memos, and voice notes? Tap Settings Notifications Where can I find my device info and passwords? Where do I find my files?What is BlackBerry Link? How do I search? Your device at a glance Home screen at a glance Home screen, keys, and icons Contacts Application iconsBrowser Calendar BlackBerry World Text MessagesRemember Docs To Go Setup SettingsGames YouTube Help Notification icons Setup and activation Inserting the SIM card and media card Insert the SIM cardInsert a media card Set up email or other types of accounts on your device Set up your device Update BBM Make note of your usernames and passwords Put your device in standby mode Power and chargingWhat if I have contacts on my SIM card? Turn off your device Charge your device Restart or reset your device Lock your screen Tips Charging your device Using the touch screen Scroll and move between itemsUse a slider Zoom in to or zoom out from the screen Select items Minimize apps and show your Active Frames Move items from one place to another Show the menus View the Hub Show the keyboard Navigating within an Android app Personalizing your deviceDownload and buy apps, games, music, and videos Tap Purchase Move an app around the home screen Set an alarmChange your ring tone, sounds, or alerts Change your font size Where do I find customer support? Tutorial Searching the Help app on a BlackBerry 10 deviceBookmark a favorite webpage Video Keys and features How To demo videosOverview Video Getting around the BlackBerry interface Video Using the touch screen Video BlackBerry HubVideo Keyboard and typing basics Video Personalize your device Video Searching your BlackBerry device Video Set up your BlackBerry device SetupVideo Setting up accounts Video Transferring data to your new device Video Bluetooth and Wi-Fi connections ConnectionsVideo Connect to your computer with BlackBerry Link Video Making calls AppsVideo Browser basics Video Calendar basics Video Documents To Go Getting Started Video Organizing tasks and notes with BlackBerry Remember Video Get Started with BBM MediaVideo BBM Video chat with Screen Share Video Taking pictures Video Edit a picture Video Taking pictures using the Time Shift mode Video Watching your videos Video Media sharingVideo Creating stories with BlackBerry Story Maker Before you switch devices Device Switch Backing up and switching devices Transfer data to a new device using BlackBerry Protect Transfer data from a BlackBerry 7 device using a media cardClick Using a Media Card Save Data Tap Restore After you switch devices Transfer data from an iPhone or Android deviceRestoring BBM Transfer passwords to Password Keeper Tips after switching devicesTap Settings Import Passwords Troubleshooting Device Switch Cant switch my SIM card to my new BlackBerry 10 deviceHow do I reset my lost or forgotten BlackBerry ID password? Change your backlighting DisplayChange your font size Set a picture as your wallpaper Lock your device with a password Change your devices regional settingsTap Settings Language and Input Lock your screen Turn on rotation lock Connect your device to an Hdmi displayLock your work space Take a screen shot of your device SearchSearch your device Filter your search results Change your search settings Tap Settings SearchDo more with your search results Phone Phone at a glance Making and receiving callsMake a call Call someone from your contact list Call a recent number or speed dial contactAnswer or dismiss a call Use Reply Now to send a message to a caller Answer a second call while already on a call Start a conference callMake another call while already on a call Remove people from a conference call Automatically answer a call when a headset is connected Automatically answer or end a call using a case or holsterAnswering calls automatically Move a call from your headset to your device Move a call to BBM Video Set up your voice mailAdd a contact or number to your speed dial list Delete a contact or number from your speed dial list Call waiting, call forwarding, and call blocking Set up call forwardingTurn on or turn off call waiting Block calls Set up smart dialing Adjust the bass and treble of your callsPhone options Show or hide your number on outgoing calls Set up your fixed dialing numbers Turn on the Reply Now featureSet the Use Priority Calling switch to On View your call summary Checking your voice mail from your BlackBerry device Visual Voice MailListen to a voice mail message Forward a voice mail message Change your voice mail password Change your voice mail greetingDeactivate voice mail on your device BBM Video at a glance Start a BBM Video chat BBM Video Mute your microphone in a BBM Video chat Switch cameras or share your screenMove your video thumbnail around the screen Accept or decline a BBM Video chat or BBM Voice chat Move your BBM Video chat to an external display Ring tones, sounds, and alertsBBM Video options Change your ring tone, sounds, or alerts View and respond to Instant Preview notifications Turn off the Instant Previews featureSet a custom ring tone for a contact Turn off all ring tones and sounds Lock Screen Preview notifications Turn off the Lock Screen Preview featureRespond directly to an Instant Preview notification View a Lock Screen Preview notification Troubleshooting Ring tones, sounds, and alerts My device doesnt display Instant Preview notificationsMy device doesnt display Lock Screen Preview notifications Staying connected with the BlackBerry Hub BlackBerry Hub BlackBerry Hub at a glance Setting up and managing accounts User Guide Add a personal email account Add a social networking or Evernote accountOn the Add Account screen, tap Email, Calendar and Contacts On the Add Account screen, tap Work Account Add a BlackBerry email account Tap Settings Accounts Change account settingsAdd an Imap or POP email account Add a CalDAV or CardDAV account BlackBerry Hub message list icons Remove an account from your deviceCant add a second social networking account Viewing and searching messages View messages by account or message type Navigate your list of messages and notifications Search for a message View filed emailViewing important messages with the BlackBerry Priority Hub View only your priority messages Turn off the BlackBerry Priority Hub Change the types of messages that are marked as priorityView attachments sent to you Sort attachments Send email and messages from the BlackBerry Hub Share or save your attachmentsReply to or forward an email Add a BCC recipient to an email Attach a file to an email or text messageChange text formatting in an email Accept spelling suggestions Managing messages Flag a message Securing your emailMark a message as read or unread Download or share a picture from an email Turn on IBM Notes email encryption on your device Set up S/MIME-protected messagingSign or encrypt a message Tap Secure Email Tips BlackBerry Hub Secure email iconsPeek at your messages in the BlackBerry Hub from anywhere Jump to the next or previous message Check your upcoming events from the BlackBerry Hub Create a meeting from an emailAdd a contact from the BlackBerry Hub Change your default email address or calendar BlackBerry Hub settingsRefresh your list of messages Set an out-of-office reply View conversation threads instead of single messages Change how messages are displayed in the BlackBerry HubStop showing sent or filed messages in the BlackBerry Hub Color code your email accounts Turn off cell broadcast messages Change advanced settings for text messagesTap Facebook, Twitter, or LinkedIn Tap Post, Tweet, or Send Troubleshooting wizard Im having problems using email Troubleshooting BlackBerry HubAbout public warning messages Unsubscribe from public warning messages Cant find my work email in the BlackBerry Hub Can only see email for the last 30 daysCant see the recipients for a message Cant send or forward a text message Password locking and screen locking Passwords and lockingSecurity BlackBerry ID SIM card PINs BlackBerry Balance and the work space passwordNetwork lock and unlock code Lock or unlock your device Unlock your device with a network unlock code Change or remove your device password Change your work space passwordProtect your SIM card with a PIN Set up BlackBerry Protect on your device Finding and protecting a lost deviceChange your SIM card PIN Setting security permissions for apps Tap Settings Security and Privacy Application PermissionsChange or view app permissions Securing your email Wipe your device to delete your data About BlackBerry Balance Switch between your personal and work spacesDelete your work space Tap Delete Data Using Parental Controls Restrict or limit access to features and content Turn on encryptionImport a certificate from your computer Managing VPN profiles Tap Settings Network Connections VPN AddAbout smart cards Add a VPN profile Use two-factor authentication Using a smart card with your deviceStore your smart card password on your device Import a certificate from a smart card Frequently asked questions Security How do I reset my device password if I forget it?What content is in my work space and my personal space? NFC Can I use personal apps on my works network? Where is my picture that I just took? Work space and BlackBerry BalanceWhat happens to my device data if I leave my organization? Switch between your personal and work spaces Change your work space password Lock your work spaceDelete your work space Does my device have BlackBerry Balance? How do I set up BlackBerry Balance? Description My device is quarantined Troubleshooting Work space and BlackBerry Balance Change your BlackBerry ID password Set up a new BlackBerry IDBlackBerry ID About BlackBerry ID Using your BlackBerry ID on a new device Using your BlackBerry ID to switch devicesTutorial Creating a BlackBerry ID on a BlackBerry 10 device Find your BlackBerry ID on your old device Why do I need to re-enter my BlackBerry ID password? FAQ BlackBerry ID Troubleshooting wizard I need help with my BlackBerry ID Password KeeperAbout Password Keeper Transfer passwords to Password Keeper Change the Password Keeper password Manage passwords in Password KeeperUse a password or username from Password Keeper Password Generate a random password Hide or show passwords in Password KeeperSearch in Password Keeper Prevent password and username copying Create security questions and answers in Password Keeper Lock Password KeeperDuplicate the password record Add a password record to your favorites Tap Password Keeper Share text and websites with Password Keeper Camera Camera app at a glance Taking pictures and recording videosTake a picture Record a video Access the Camera app from the Lock screenTurn on autofocus lock Tip Take the best picture possible using Time Shift mode Using Time Shift modeReplace a persons expression using Time Shift mode Peek at the last picture or video that you took Shooting modes Change the capture settingsNormal Stabilization Scene modes Change the camera settings Cant turn on the flash or use the video light Troubleshooting CameraCant take a picture or record a video Cant save pictures or videos to my media card Pictures app at a glance PicturesRecent screen Albums screen Date screen Viewing your picturesZoom in to or out from a picture Pan a picture Edit a picture Switch between your personal and work spacesShare a picture Doing more with your pictures and picture albums Organizing your pictures and albums Create an albumMove a picture to a different album Supported picture file extensions Troubleshooting PicturesCant open a media file Cant save a media file Music Music app at a glanceNow Playing screen Playing your music Doing more with your music Creating playlists and organizing your musicMake a playlist Add the music currently playing to a playlist Edit or rename a playlist Organize your music on the Now Playing screenAdd music to the Now Playing screen Remove and order songs on the Now Playing screen Tips Music Change the volumeSave your music on the Now Playing screen as a playlist Play your last music selection File extension Supported video codecs Supported audio codecs Troubleshooting Music Videos app at a glance Videos Watching your videos Play or pause a videoChange the video display size Doing more with your videos Edit a video AVI MJPEG, MPEG-4 MPEG-3 F4V BlackBerry Story Maker Troubleshooting VideosAbout BlackBerry Story Maker Preview a story in BlackBerry Story Maker Media sharing Change your BlackBerry Story Maker settingsDelete a story in BlackBerry Story Maker About sharing media Tap Settings Media Sharing Play or view your media file on a Dlna Certified deviceShare your media files with Dlna Certified devices Give your device a nickname Maps Finding a placeStart turn-by-turn directions Mute voice-guided directions Show or hide trafficAvoid toll roads, highways, or ferries on your route Tap Route Options Recalculate routes My placesAdd a new place to your favorites Remove a place from your favorites Switch between kilometers or miles Changing settings for MapsView your recent places Clear your recent places About location services Location servicesTurn on or turn off location services Turn on or turn off traffic data Change location permissions for apps Turn on or turn off location-based ads Compass Compass at a glance About the compassPoint the compass to true north or to magnetic north Im not getting an accurate reading from the compass Troubleshooting Compass Adding a folder or an entry to the Remember app RememberCreate a folder in the Remember app Add an entry to the Remember app Add tags to an entry Add a due date and reminder time to an entryFormat the text in an entry Record a voice note Send something to the Remember app Changing a Remember folder or entryChange an entry Move an entry to a different folder Delete a folder or an entry in the Remember app Troubleshooting Remember appViewing and searching your Remember entries Search for an entry in the Remember app About the Calendar app CalendarCant send something to the Remember app Cant open a folder in the Remember app User Guide Subscribe to a public calendar on your device Check your upcoming events from the BlackBerry HubTap Accounts Subscribed Calendar Find email and files associated with an event View your eventsCheck who youre meeting with Create an event Add a location to an event Invite people to an eventSchedule a recurring event Tap No Recurrence Change or delete an event Hide a calendarJoin a conference call from a meeting reminder Add conference call details to an event Save conference call details in the Calendar app Calendar app settingsSend an I will be late message Share a file with meeting participants Change default settings for events Change the email address to use with each calendarChange the color for a calendar New or updated events arent appearing in my calendar Troubleshooting Calendar appChange how your calendar is displayed Cant sync my calendar Contacts About the Contacts appContacts at a glance Adding contacts Add a contact to the Contacts appCopy contacts to and from your SIM card Contact views UpdatesAdd a contact from the Calls screen Details Changing contacts Add a contact to your favoritesContact someone Filtering contacts Search for a contactView contacts by account Hide a set of contacts Sort your contacts Troubleshooting ContactsShare a contact My contacts werent merged automatically Clock Clock at a glance Change the clock faceTap Digital or Analog Alarm clock Set additional alarmsManage your additional alarms Change your alarm tone Set an alarm for multiple daysSet the snooze Timer StopwatchWorld clock Delete a city from the world clock screen Turn on bedside mode Set the Phone Calls in Bedside Mode switch to On Hear phone calls in bedside mode Switch to a scientific or standard calculator Calculator at a glance Using the calculatorCalculator Convert a unit of measurement View your previous calculations Calculate a tip Browsing the Internet BrowserBrowser at a glance Go to a website Change the current search engine Switch between tabs Using Browser tabsOpen a new tab Close a tab Change the background color in reader mode Change text size in reader modeSearch for text on a webpage View webpages in a reader-friendly format Add a website to your home screen Bookmarks and historyTurn on Adobe Flash support View your Browser bookmarks Organizing your bookmarks View your bookmarks by tags or in a listChange your bookmarks Add, rename, or delete a bookmark tag Browsing safely Change Browser security settingsDelete your browsing history About website certificates Security settings Troubleshooting BrowserChange permissions for specific websites Cant watch a video online Smart Tags Smart Tags application explainedScan a QR Code, barcode, or an NFC tag Create your own smart tag Delete a smart tag from your deviceSmart tag types Favorite a smart tag Share a smart tagView your favorite smart tags Voice Control Using the BlackBerry Voice Control appErase smart tag information from an NFC tag Lock a smart tag Search your device using the Voice Control App Searching using the Voice Control appSearch the Internet using the Voice Control app Making a phone call with the Voice Control app Send messages using the Voice Control app Ask a question using the Voice Control appType using voice dictation Book a meeting or appointment with the Voice Control app Get directions using the Voice Control app Set an alarm using the Voice Control appChange your Facebook status using the Voice Control app Post a tweet using the Voice Control app Check your battery level using the Voice Control app Voice Control settingsChange the voice recognition mode Hear your latest unread message read back to you Games Change your voice response settingsChange your Games profile Invite a friend to the Games app Add a game to your favorites Add a gameRecommend a game Invite a Games friend to BBM Organizing apps Troubleshooting GamesStart a BBM chat with a Games friend Leave an app or close an app Add folders to the home screen Move an app around the home screenMove an app out of a folder Rename a folder Getting started with Documents To Go Documents To Go Access work files Save changes to a file in Documents To GoUndo or redo an action in Documents To Go Change the font or formatting Editing documentsView a bookmark in a document Correct spelling in a document Editing spreadsheets Enable word wrapFind and replace text in a document Resize a row or column Editing slideshows Clear the contents of a cellCut, copy, and paste a cell, row, or column Edit a slideshow Reorder the slides Presenting slideshowsHide or delete slides View a slideshow presentation Viewing files File Manager View files on connected devices or networks Managing your filesRename a file or folder Add a folder Sort files and folders Transferring filesSelect multiple files Share files Copy a file Working with files stored in the cloudRetrieve files saved to the cloud Save a file to your device Storage space and media card Working with zip filesMoving or copying media files and documents 217 Insert a media card Tap Settings Storage and AccessTurn on USB mass storage Tap Identification on Network and make note of the Username Supported media cards Using a media cardFormat your media card Wipe data from your media card Frequently asked questions Storage space and memory Check how much storage space is freeHow do I free up storage space? Error messages Media card 222 Check which wireless networks your device connects to Wireless connections iconsConnections Down. Tap Settings Network Connections Mobile Network Tips Choosing a connection Network connectionsConnections between devices Tap Settings Network Connections Turn on airplane modeShared Internet connections Internet tethering Tap Settings Network Connections Mobile Network Switch wireless networks manuallyMobile network Connect to the mobile network Set the Network Selection Mode to Manual Turn off data services while roaming Connect to a Wi-Fi network Wi-FiManually connect to a Wi-Fi network Tutorial Setting up Wi-Fi on a BlackBerry 10 device Disable or re-enable a saved Wi-Fi network Delete a saved Wi-Fi networkWi-Fi network settings Tap Wi-Fi Inter-Access Point Handover Enable IPv6Security Type CA Certificate Cant connect to a Wi-Fi network Sharing your Internet connection using Mobile Hotspot mode Mobile Hotspot modeUse Mobile Hotspot mode to share your Internet connection Tap Settings Network Connections Mobile Hotspot Disconnect a device from your mobile hotspot Find your Mobile Hotspot mode settings Set the Internet Tethering switch to On Tap Settings Network Connections Internet TetheringInternet tethering Cant connect multiple devices to my mobile hotspot Turn on Bluetooth technology BluetoothPair and connect with a Bluetooth enabled device Rename a paired or saved Bluetooth enabled device Delete a saved Bluetooth enabled device Disconnect from a paired Bluetooth enabled devicePairing your device with a car Set how Bluetooth enabled car kits access your messages Let your car kit use your devices network credentials What is NFC? Tap Settings Network Connections NFCTurn on NFC How do I update the software on my BlackBerry 10 device? Software UpdatesSend a file using NFC Find your NFC settings Change your typing language LanguageChange your keyboard language Change your voice input language Tap Settings Language and Input Prediction and Correction Keyboard and typingTurn on word predictions Add a new text shortcut Show the keyboardChange or delete a text shortcut Clear the learned words list Delete a word Type a symbol or number Type faster with automated assistance settingsTyping on the Keyboard Type an accented character Tap Settings Language and Input On-Screen Keyboard Change where word suggestions appearCut, copy, and paste text Selecting word suggestions that appear while you type Tap Settings Language and Input Spell Check Change spell check settingsSpell check Turn on spell check Change Keyboard, input, or typing settings Battery and powerTroubleshooting Keyboard and typing Turn off your device Battery and charging icons Charge your device Check your battery power level LED and battery notifications Frequently asked questions Battery and power Battery safety Update your software Decrease volumeClose apps Turn of connections Customize your accessibility settings AccessibilityTurn on Magnify mode Tap Settings Accessibility Temporarily turn off Magnify mode Tap Settings Accessibility Hearing Aid Settings Turn on Hearing Aid modeTap Settings Accessibility Tap Screen Reader Turn on TTY support Turn on or turn off the Dark Screen mode BlackBerry Screen Reader settingsAdjust the volume, speed, and pitch Adjust the verbosity Tap Settings Accessibility Tap Screen Reader Tap Verbosity Turn on the Silent on Calls settingTurn on or turn off Keyboard Echo Change the language that the BlackBerry Screen Reader uses Task Gesture BlackBerry Screen Reader gestures Select an item from a list Using BlackBerry Screen Reader Quick Settings mode List, the next tap returns to the top of the list. After Turn on Closed Captions Using the BlackBerry Screen Reader on the home screen About BlackBerry Link features on your device BlackBerry Link features on your deviceAccess files stored on your computer Working with files stored on your computer Cant access files on my computer Troubleshooting BlackBerry LinkTap Settings BlackBerry Link Copy a file to your device Tap Clear Local Calendar and Clear Local Contacts Have duplicate contact and calendar entries Legal notice 267 User Guide