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Contents

User Guide Published 2013-09-13 SWD-20130913112550360 Contents 152 266 Introducing BlackBerry 10 OS version Getting to know your deviceNew in this release BlackBerry Story Maker BlackBerry Browser Introducing BlackBerry 10 new apps and features Camera and Time Shift mode Share, stream, or display your media files Many apps, you can tap Whats different about BlackBerry 10?How do I get back to the home screen? How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my apps? Where are my ring tones and notification profiles?Where are my tasks, memos, and voice notes? Tap Settings Notifications Where can I find my device info and passwords? Where do I find my files?What is BlackBerry Link? How do I search? Your device at a glance Home screen at a glance Home screen, keys, and icons Contacts Application iconsBrowser Calendar BlackBerry World Text MessagesRemember Docs To Go Setup SettingsGames YouTube Help Notification icons Insert a media card Setup and activationInserting the SIM card and media card Insert the SIM card Set up email or other types of accounts on your device Set up your device Update BBM Make note of your usernames and passwords Put your device in standby mode Power and chargingWhat if I have contacts on my SIM card? Turn off your device Charge your device Restart or reset your device Lock your screen Tips Charging your device Use a slider Using the touch screenScroll and move between items Zoom in to or zoom out from the screen Select items Minimize apps and show your Active Frames Move items from one place to another Show the menus View the Hub Show the keyboard Navigating within an Android app Personalizing your deviceDownload and buy apps, games, music, and videos Tap Purchase Move an app around the home screen Set an alarmChange your ring tone, sounds, or alerts Change your font size Bookmark a favorite webpage Where do I find customer support?Tutorial Searching the Help app on a BlackBerry 10 device Video Keys and features How To demo videosOverview Video Getting around the BlackBerry interface Video Keyboard and typing basics Video Using the touch screenVideo BlackBerry Hub Video Personalize your device Video Searching your BlackBerry device Video Set up your BlackBerry device SetupVideo Setting up accounts Video Transferring data to your new device Video Connect to your computer with BlackBerry Link Video Bluetooth and Wi-Fi connectionsConnections Video Making calls AppsVideo Browser basics Video Calendar basics Video Documents To Go Getting Started Video Organizing tasks and notes with BlackBerry Remember Video Get Started with BBM MediaVideo BBM Video chat with Screen Share Video Taking pictures Video Edit a picture Video Taking pictures using the Time Shift mode Video Creating stories with BlackBerry Story Maker Video Watching your videosVideo Media sharing Before you switch devices Device Switch Backing up and switching devices Transfer data to a new device using BlackBerry Protect Transfer data from a BlackBerry 7 device using a media cardClick Using a Media Card Save Data Tap Restore Restoring BBM After you switch devicesTransfer data from an iPhone or Android device Tap Settings Import Passwords Transfer passwords to Password KeeperTips after switching devices How do I reset my lost or forgotten BlackBerry ID password? Troubleshooting Device SwitchCant switch my SIM card to my new BlackBerry 10 device Change your backlighting DisplayChange your font size Set a picture as your wallpaper Lock your device with a password Change your devices regional settingsTap Settings Language and Input Lock your screen Lock your work space Turn on rotation lockConnect your device to an Hdmi display Take a screen shot of your device SearchSearch your device Filter your search results Do more with your search results Change your search settingsTap Settings Search Make a call PhonePhone at a glance Making and receiving calls Call someone from your contact list Call a recent number or speed dial contactAnswer or dismiss a call Use Reply Now to send a message to a caller Answer a second call while already on a call Start a conference callMake another call while already on a call Remove people from a conference call Automatically answer a call when a headset is connected Automatically answer or end a call using a case or holsterAnswering calls automatically Move a call from your headset to your device Move a call to BBM Video Set up your voice mailAdd a contact or number to your speed dial list Delete a contact or number from your speed dial list Call waiting, call forwarding, and call blocking Set up call forwardingTurn on or turn off call waiting Block calls Set up smart dialing Adjust the bass and treble of your callsPhone options Show or hide your number on outgoing calls Set up your fixed dialing numbers Turn on the Reply Now featureSet the Use Priority Calling switch to On View your call summary Checking your voice mail from your BlackBerry device Visual Voice MailListen to a voice mail message Forward a voice mail message Deactivate voice mail on your device Change your voice mail passwordChange your voice mail greeting BBM Video at a glance Start a BBM Video chat BBM Video Mute your microphone in a BBM Video chat Switch cameras or share your screenMove your video thumbnail around the screen Accept or decline a BBM Video chat or BBM Voice chat Move your BBM Video chat to an external display Ring tones, sounds, and alertsBBM Video options Change your ring tone, sounds, or alerts View and respond to Instant Preview notifications Turn off the Instant Previews featureSet a custom ring tone for a contact Turn off all ring tones and sounds Lock Screen Preview notifications Turn off the Lock Screen Preview featureRespond directly to an Instant Preview notification View a Lock Screen Preview notification My device doesnt display Lock Screen Preview notifications Troubleshooting Ring tones, sounds, and alertsMy device doesnt display Instant Preview notifications Staying connected with the BlackBerry Hub BlackBerry Hub BlackBerry Hub at a glance Setting up and managing accounts User Guide On the Add Account screen, tap Email, Calendar and Contacts Add a personal email accountAdd a social networking or Evernote account On the Add Account screen, tap Work Account Add a BlackBerry email account Tap Settings Accounts Change account settingsAdd an Imap or POP email account Add a CalDAV or CardDAV account Cant add a second social networking account BlackBerry Hub message list iconsRemove an account from your device Viewing and searching messages View messages by account or message type Navigate your list of messages and notifications Search for a message View filed emailViewing important messages with the BlackBerry Priority Hub View only your priority messages Turn off the BlackBerry Priority Hub Change the types of messages that are marked as priorityView attachments sent to you Sort attachments Reply to or forward an email Send email and messages from the BlackBerry HubShare or save your attachments Add a BCC recipient to an email Attach a file to an email or text messageChange text formatting in an email Accept spelling suggestions Managing messages Flag a message Securing your emailMark a message as read or unread Download or share a picture from an email Turn on IBM Notes email encryption on your device Set up S/MIME-protected messagingSign or encrypt a message Tap Secure Email Peek at your messages in the BlackBerry Hub from anywhere Tips BlackBerry HubSecure email icons Jump to the next or previous message Add a contact from the BlackBerry Hub Check your upcoming events from the BlackBerry HubCreate a meeting from an email Change your default email address or calendar BlackBerry Hub settingsRefresh your list of messages Set an out-of-office reply View conversation threads instead of single messages Change how messages are displayed in the BlackBerry HubStop showing sent or filed messages in the BlackBerry Hub Color code your email accounts Turn off cell broadcast messages Change advanced settings for text messagesTap Facebook, Twitter, or LinkedIn Tap Post, Tweet, or Send Troubleshooting wizard Im having problems using email Troubleshooting BlackBerry HubAbout public warning messages Unsubscribe from public warning messages Cant find my work email in the BlackBerry Hub Can only see email for the last 30 daysCant see the recipients for a message Cant send or forward a text message Password locking and screen locking Passwords and lockingSecurity BlackBerry ID SIM card PINs BlackBerry Balance and the work space passwordNetwork lock and unlock code Lock or unlock your device Unlock your device with a network unlock code Protect your SIM card with a PIN Change or remove your device passwordChange your work space password Change your SIM card PIN Set up BlackBerry Protect on your deviceFinding and protecting a lost device Change or view app permissions Setting security permissions for appsTap Settings Security and Privacy Application Permissions Securing your email Wipe your device to delete your data About BlackBerry Balance Switch between your personal and work spacesDelete your work space Tap Delete Data Using Parental Controls Import a certificate from your computer Restrict or limit access to features and contentTurn on encryption Managing VPN profiles Tap Settings Network Connections VPN AddAbout smart cards Add a VPN profile Use two-factor authentication Using a smart card with your deviceStore your smart card password on your device Import a certificate from a smart card What content is in my work space and my personal space? Frequently asked questions SecurityHow do I reset my device password if I forget it? NFC Can I use personal apps on my works network? What happens to my device data if I leave my organization? Where is my picture that I just took?Work space and BlackBerry Balance Switch between your personal and work spaces Delete your work space Change your work space passwordLock your work space Does my device have BlackBerry Balance? How do I set up BlackBerry Balance? Description My device is quarantined Troubleshooting Work space and BlackBerry Balance Change your BlackBerry ID password Set up a new BlackBerry IDBlackBerry ID About BlackBerry ID Using your BlackBerry ID on a new device Using your BlackBerry ID to switch devicesTutorial Creating a BlackBerry ID on a BlackBerry 10 device Find your BlackBerry ID on your old device Why do I need to re-enter my BlackBerry ID password? FAQ BlackBerry ID Troubleshooting wizard I need help with my BlackBerry ID Password KeeperAbout Password Keeper Transfer passwords to Password Keeper Change the Password Keeper password Manage passwords in Password KeeperUse a password or username from Password Keeper Password Generate a random password Hide or show passwords in Password KeeperSearch in Password Keeper Prevent password and username copying Create security questions and answers in Password Keeper Lock Password KeeperDuplicate the password record Add a password record to your favorites Tap Password Keeper Share text and websites with Password Keeper Take a picture CameraCamera app at a glance Taking pictures and recording videos Record a video Access the Camera app from the Lock screenTurn on autofocus lock Tip Take the best picture possible using Time Shift mode Using Time Shift modeReplace a persons expression using Time Shift mode Peek at the last picture or video that you took Shooting modes Change the capture settingsNormal Stabilization Scene modes Change the camera settings Cant turn on the flash or use the video light Troubleshooting CameraCant take a picture or record a video Cant save pictures or videos to my media card Pictures app at a glance PicturesRecent screen Albums screen Date screen Viewing your picturesZoom in to or out from a picture Pan a picture Edit a picture Switch between your personal and work spacesShare a picture Doing more with your pictures and picture albums Move a picture to a different album Organizing your pictures and albumsCreate an album Supported picture file extensions Troubleshooting PicturesCant open a media file Cant save a media file Now Playing screen MusicMusic app at a glance Playing your music Doing more with your music Creating playlists and organizing your musicMake a playlist Add the music currently playing to a playlist Edit or rename a playlist Organize your music on the Now Playing screenAdd music to the Now Playing screen Remove and order songs on the Now Playing screen Tips Music Change the volumeSave your music on the Now Playing screen as a playlist Play your last music selection File extension Supported video codecs Supported audio codecs Troubleshooting Music Videos app at a glance Videos Change the video display size Watching your videosPlay or pause a video Doing more with your videos Edit a video AVI MJPEG, MPEG-4 MPEG-3 F4V BlackBerry Story Maker Troubleshooting VideosAbout BlackBerry Story Maker Preview a story in BlackBerry Story Maker Media sharing Change your BlackBerry Story Maker settingsDelete a story in BlackBerry Story Maker About sharing media Share your media files with Dlna Certified devices Tap Settings Media SharingPlay or view your media file on a Dlna Certified device Give your device a nickname Start turn-by-turn directions MapsFinding a place Mute voice-guided directions Show or hide trafficAvoid toll roads, highways, or ferries on your route Tap Route Options Recalculate routes My placesAdd a new place to your favorites Remove a place from your favorites Switch between kilometers or miles Changing settings for MapsView your recent places Clear your recent places About location services Location servicesTurn on or turn off location services Turn on or turn off traffic data Change location permissions for apps Turn on or turn off location-based ads Point the compass to true north or to magnetic north CompassCompass at a glance About the compass Im not getting an accurate reading from the compass Troubleshooting Compass Adding a folder or an entry to the Remember app RememberCreate a folder in the Remember app Add an entry to the Remember app Add tags to an entry Add a due date and reminder time to an entryFormat the text in an entry Record a voice note Send something to the Remember app Changing a Remember folder or entryChange an entry Move an entry to a different folder Delete a folder or an entry in the Remember app Troubleshooting Remember appViewing and searching your Remember entries Search for an entry in the Remember app About the Calendar app CalendarCant send something to the Remember app Cant open a folder in the Remember app User Guide Tap Accounts Subscribed Calendar Subscribe to a public calendar on your deviceCheck your upcoming events from the BlackBerry Hub Find email and files associated with an event View your eventsCheck who youre meeting with Create an event Add a location to an event Invite people to an eventSchedule a recurring event Tap No Recurrence Change or delete an event Hide a calendarJoin a conference call from a meeting reminder Add conference call details to an event Save conference call details in the Calendar app Calendar app settingsSend an I will be late message Share a file with meeting participants Change the color for a calendar Change default settings for eventsChange the email address to use with each calendar New or updated events arent appearing in my calendar Troubleshooting Calendar appChange how your calendar is displayed Cant sync my calendar Contacts at a glance ContactsAbout the Contacts app Copy contacts to and from your SIM card Adding contactsAdd a contact to the Contacts app Contact views UpdatesAdd a contact from the Calls screen Details Contact someone Changing contactsAdd a contact to your favorites Filtering contacts Search for a contactView contacts by account Hide a set of contacts Sort your contacts Troubleshooting ContactsShare a contact My contacts werent merged automatically Tap Digital or Analog ClockClock at a glance Change the clock face Manage your additional alarms Alarm clockSet additional alarms Set the snooze Change your alarm toneSet an alarm for multiple days World clock TimerStopwatch Delete a city from the world clock screen Turn on bedside mode Set the Phone Calls in Bedside Mode switch to On Hear phone calls in bedside mode Switch to a scientific or standard calculator Calculator at a glance Using the calculatorCalculator Convert a unit of measurement View your previous calculations Calculate a tip Browsing the Internet BrowserBrowser at a glance Go to a website Change the current search engine Switch between tabs Using Browser tabsOpen a new tab Close a tab Change the background color in reader mode Change text size in reader modeSearch for text on a webpage View webpages in a reader-friendly format Add a website to your home screen Bookmarks and historyTurn on Adobe Flash support View your Browser bookmarks Organizing your bookmarks View your bookmarks by tags or in a listChange your bookmarks Add, rename, or delete a bookmark tag Browsing safely Change Browser security settingsDelete your browsing history About website certificates Security settings Troubleshooting BrowserChange permissions for specific websites Cant watch a video online Scan a QR Code, barcode, or an NFC tag Smart TagsSmart Tags application explained Smart tag types Create your own smart tagDelete a smart tag from your device View your favorite smart tags Favorite a smart tagShare a smart tag Voice Control Using the BlackBerry Voice Control appErase smart tag information from an NFC tag Lock a smart tag Search your device using the Voice Control App Searching using the Voice Control appSearch the Internet using the Voice Control app Making a phone call with the Voice Control app Send messages using the Voice Control app Ask a question using the Voice Control appType using voice dictation Book a meeting or appointment with the Voice Control app Get directions using the Voice Control app Set an alarm using the Voice Control appChange your Facebook status using the Voice Control app Post a tweet using the Voice Control app Check your battery level using the Voice Control app Voice Control settingsChange the voice recognition mode Hear your latest unread message read back to you Games Change your voice response settingsChange your Games profile Invite a friend to the Games app Add a game to your favorites Add a gameRecommend a game Invite a Games friend to BBM Organizing apps Troubleshooting GamesStart a BBM chat with a Games friend Leave an app or close an app Add folders to the home screen Move an app around the home screenMove an app out of a folder Rename a folder Getting started with Documents To Go Documents To Go Undo or redo an action in Documents To Go Access work filesSave changes to a file in Documents To Go Change the font or formatting Editing documentsView a bookmark in a document Correct spelling in a document Editing spreadsheets Enable word wrapFind and replace text in a document Resize a row or column Editing slideshows Clear the contents of a cellCut, copy, and paste a cell, row, or column Edit a slideshow Reorder the slides Presenting slideshowsHide or delete slides View a slideshow presentation Viewing files File Manager View files on connected devices or networks Managing your filesRename a file or folder Add a folder Sort files and folders Transferring filesSelect multiple files Share files Copy a file Working with files stored in the cloudRetrieve files saved to the cloud Save a file to your device Moving or copying media files and documents Storage space and media cardWorking with zip files 217 Insert a media card Tap Settings Storage and AccessTurn on USB mass storage Tap Identification on Network and make note of the Username Supported media cards Using a media cardFormat your media card Wipe data from your media card How do I free up storage space? Frequently asked questions Storage space and memoryCheck how much storage space is free Error messages Media card 222 Connections Check which wireless networks your device connects toWireless connections icons Down. Tap Settings Network Connections Mobile Network Connections between devices Tips Choosing a connectionNetwork connections Tap Settings Network Connections Turn on airplane modeShared Internet connections Internet tethering Tap Settings Network Connections Mobile Network Switch wireless networks manuallyMobile network Connect to the mobile network Set the Network Selection Mode to Manual Turn off data services while roaming Connect to a Wi-Fi network Wi-FiManually connect to a Wi-Fi network Tutorial Setting up Wi-Fi on a BlackBerry 10 device Disable or re-enable a saved Wi-Fi network Delete a saved Wi-Fi networkWi-Fi network settings Tap Wi-Fi Inter-Access Point Handover Enable IPv6Security Type CA Certificate Cant connect to a Wi-Fi network Sharing your Internet connection using Mobile Hotspot mode Mobile Hotspot modeUse Mobile Hotspot mode to share your Internet connection Tap Settings Network Connections Mobile Hotspot Disconnect a device from your mobile hotspot Find your Mobile Hotspot mode settings Set the Internet Tethering switch to On Tap Settings Network Connections Internet TetheringInternet tethering Cant connect multiple devices to my mobile hotspot Turn on Bluetooth technology BluetoothPair and connect with a Bluetooth enabled device Rename a paired or saved Bluetooth enabled device Delete a saved Bluetooth enabled device Disconnect from a paired Bluetooth enabled devicePairing your device with a car Set how Bluetooth enabled car kits access your messages Let your car kit use your devices network credentials Turn on NFC What is NFC?Tap Settings Network Connections NFC How do I update the software on my BlackBerry 10 device? Software UpdatesSend a file using NFC Find your NFC settings Change your typing language LanguageChange your keyboard language Change your voice input language Turn on word predictions Tap Settings Language and Input Prediction and CorrectionKeyboard and typing Add a new text shortcut Show the keyboardChange or delete a text shortcut Clear the learned words list Delete a word Type a symbol or number Type faster with automated assistance settingsTyping on the Keyboard Type an accented character Tap Settings Language and Input On-Screen Keyboard Change where word suggestions appearCut, copy, and paste text Selecting word suggestions that appear while you type Tap Settings Language and Input Spell Check Change spell check settingsSpell check Turn on spell check Change Keyboard, input, or typing settings Battery and powerTroubleshooting Keyboard and typing Turn off your device Battery and charging icons Charge your device Check your battery power level LED and battery notifications Frequently asked questions Battery and power Battery safety Update your software Decrease volumeClose apps Turn of connections Customize your accessibility settings AccessibilityTurn on Magnify mode Tap Settings Accessibility Temporarily turn off Magnify mode Tap Settings Accessibility Hearing Aid Settings Turn on Hearing Aid modeTap Settings Accessibility Tap Screen Reader Turn on TTY support Turn on or turn off the Dark Screen mode BlackBerry Screen Reader settingsAdjust the volume, speed, and pitch Adjust the verbosity Tap Settings Accessibility Tap Screen Reader Tap Verbosity Turn on the Silent on Calls settingTurn on or turn off Keyboard Echo Change the language that the BlackBerry Screen Reader uses Task Gesture BlackBerry Screen Reader gestures Select an item from a list Using BlackBerry Screen Reader Quick Settings mode List, the next tap returns to the top of the list. After Turn on Closed Captions Using the BlackBerry Screen Reader on the home screen About BlackBerry Link features on your device BlackBerry Link features on your deviceAccess files stored on your computer Working with files stored on your computer Cant access files on my computer Troubleshooting BlackBerry LinkTap Settings BlackBerry Link Copy a file to your device Tap Clear Local Calendar and Clear Local Contacts Have duplicate contact and calendar entries Legal notice 267 User Guide

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