If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a backup option.

What if I have contacts on my SIM card?

Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider.
If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to copy those contacts
to your old device before you back up your device data.
Tip: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device,
press the key > SIM Phone Book. Press the key > Copy All To Contacts.
Power and charging

Turn off your device

Press and hold the Power/Lock key on the top of your BlackBerry device.

Put your device in standby mode

When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks.
Wireless connections and clock alarms aren't affected.
Press the Power/Lock key on the top of your device.
To wake up your device, swipe up from the bottom of the device screen.
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