Bosch Appliances Gas Ranges Service, Before Calling Service, The Cooktop, Cooktop Problem, Troubleshooting Charts, Possible Causes and Suggested Solutions

1.Read the WARNING above.

2.Turn off power at the main power supply (fuse or breaker box).

3.Remove the lens by unscrewing it.

4.Remove the light bulb from its socket by unscrewing it.

5.Replace the bulb with a new 40 watt appliance bulb. Avoid touching the bulb with fingers, as oils from hands can damage the bulb when it becomes hot.

6.Screw the lens back on.

7.Turn power back on at the main power supply (fuse or breaker box).

Service

Before Calling Service

Use these suggestions before calling for service to avoid service charges

Troubleshooting ChartsThe Cooktop

Table 11: Cooktop Troubleshooting Chart

Cooktop Problem	Possible Causes and Suggested Solutions
Cooking results are not what	• The cooktop is not level. Adjust leveling legs on bottom of range.
was expected.	• Cooking pan is not the appropriate size or type. See “Cookware Selection Guide”.
Water takes too long to boil	• Time to boil can vary greatly depending on environmental conditions. See “Boiling
	Water” on page 23 for tips to decrease time to boil.
Burners click continuously	• Knob(s) are in the “light” position. Turn knobs to the ”OFF” position or to desired
	flame setting.
Burners click intermittently	• Moisture has accumulated inside the ignitor. Turn both front burners to the highest
	setting for 15-20 minutes then turn to OFF.
Surface burners do not light	• Gas is turned off. Make sure the gas shut-off valve is in the ON position and the gas
	supply to the house is not shut off.
	• Unit is not hooked up to the gas supply. Call gas company.
	• Plug is not completely inserted into outlet or the house wiring is incorrect. Check
	the power supply, verify that the unit is grounded with the correct polarity, make
	sure the unit is plugged in.
	• Circuit breaker is tripped. Check circuit breaker and reset if necessary. Check and/
	or replace fuse.
	• Burner ports are clogged. Turn the cooktop off and allow the burners to cool.
	Remove burner caps and use a stiff nylon bristle toothbrush to push debris through
	burner ports.
	• Misaligned burner cap. Verify that burner caps are properly positioned over burn-
	ers.
	• Ignitor is wet, damaged or dirty. Check ignitor for moisture. If wet, allow to air dry
	before using. Check for burned-on food or grease. See cleaning recommendations.
	Burner will not light if ignitor is wet, damaged or dirty.

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