Service

Table 11: Cooktop Troubleshooting Chart

 

 

 

 

 

 

Cooktop Problem

 

 

 

Possible Causes and Suggested Solutions

 

 

 

 

Uneven or too high flame;

•

Burner ports are clogged. Turn the cooktop off and allow the burners to cool.

burner is hard to light

 

Remove burner caps and use a stiff nylon bristle toothbrush to push debris through

 

 

burner ports.

 

• Misaligned burner cap. Verify that burner caps are properly positioned over burn-

 

 

ers.

 

 

• Burner cap is wet. Turn off burner and allow to cool. Dry burner cap and base thor-

 

 

oughly.

 

 

 

 

 

Uneven flame - LP gas users

•

Call service

 

 

 

 

 

The Oven

 

 

 

 

Table 12: Oven Troubleshooting Chart

 

 

 

 

 

 

Oven Problem

 

 

 

Possible Causes and

 

 

 

Suggested Solutions

 

 

 

 

 

 

 

The oven mode or temperature selected

 

The knob was turned too rapidly. Turn knob slower until correct wording or

or the numbers selected do not appear in

 

temperature appears. Review manual instructions when setting clock,

the display

 

 

 

timer, or Self-Clean.

 

 

 

Oven door is locked and will not release,

 

Turn the oven off at the circuit breaker and wait 5 minutes. Turn breaker

even after cooling

 

 

 

back on. The oven should reset itself and will be operable.

 

 

 

 

 

Oven is not heating

 

 

 

Check circuit breaker or fuse box to your house. Make sure there is proper

 

 

 

 

electrical power to the oven. Be sure oven temperature has been selected.

 

 

 

 

 

Oven is not cooking evenly

 

 

 

Adjust oven calibration if necessary (see “Change the Oven Temperature

 

 

 

 

Offset” on page 14). Refer to cooking charts for recommended rack posi-

 

 

 

 

tion.

 

 

 

 

Baking results are not as expected

 

 

Refer to cooking charts for recommended rack position. Check “Getting the

 

 

 

 

Most Out of Your Oven” on page 24 for tips and suggestions. Adjust oven

 

 

 

 

calibration if necessary (see “Change the Oven Temperature Offset” on

 

 

 

 

page 14).

 

 

 

Food takes longer to cook than expected

 

The oven is carefully calibrated to provide accurate results. However, the

 

 

 

 

temperature can be offset if food is consistently too brown or too light. See

 

 

 

 

“Change the Oven Temperature Offset” on page 14.

 

 

 

 

 

Food is overcooked

 

 

 

The oven is carefully calibrated to provide accurate results. However, the

 

 

 

 

temperature can be offset if food is consistently too brown or too light. See

 

 

 

 

“Change the Oven Temperature Offset” on page 14.

 

 

 

 

Convection Bake Results are not as

 

 

If the Automatic Convection Conversion Feature is turned off, the tempera-

expected

 

 

 

ture must be manually reduced by 25°F. If the feature is active, the temper-

 

 

 

 

ature is automatically adjusted. See “Turn Automatic Convection

 

 

 

 

Conversion ON or OFF” on page 15 for more information. Refer to cooking

 

 

 

 

charts and tips for rack positions, cooking times and pan selection. Adjust

 

 

 

 

oven calibration if necessary. See “Change the Oven Temperature Offset”

 

 

 

 

on page 14.

 

 

 

Oven temperature is too hot or too cold

 

The oven thermostat needs adjustment. See Oven Temperature Offset.

 

 

 

 

Oven light is not working properly

 

 

Replace or reinsert the light bulb if loose or defective. Touching the bulb

 

 

 

 

with fingers may cause the bulb to burn out.

 

 

 

 

 

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