Trouble Shooting

✽✽ Before taking your sewing machine in for service, check the following chart. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at “ http://solutions.brother.com ”.

Thread

Breakage

Bobbin Thread Breakage

Skipped

Stitches

Fabric

Puckers

Fabric Won’t Feed Properly or Irregular Stitches

Loop in

Seam

Needle Breakage

Sewing Machine Doesn’t Run

Machine is Noisy

Upper threading is not threaded correctly. Re-thread machine

properly.14

Bobbin thread is not passing correctly from bobbin case. Reinsert bobbin

properly.13

Needle is not inserted

 

 

 

correctly.

 

 

 

Reinsert.

 

 

 

 

 

10

 

 

 

 

 

 

 

Threading is incorrect.

 

 

 

 

 

 

 

Rethread machine.

 

 

 

13-15

 

 

 

 

 

Stitch length is too short.

 

 

 

 

 

 

 

Adjust stitch length.

 

 

 

 

 

7

 

 

 

 

 

 

 

Upper threading is

 

 

 

incorrect.

 

 

 

Re-thread machine

 

 

 

properly.

 

 

14

 

 

 

 

Needle is not attached

 

 

 

correctly.

 

 

 

Reattach.

 

 

 

 

 

10

 

 

 

 

 

 

 

The power isn’t on.

 

 

 

 

 

 

 

Turn the power on.

 

 

 

 

 

7

 

 

 

 

 

 

 

The area under the needle

 

 

plate needs to be cleaned.

 

 

Clean feed dog and

 

24

bobbin case.

 

Thread is getting tangled.

Rethread machine.

Clean bobbin case and under13-15.24 needle plate. Oil the machine.

Thread is getting tangled.

Rethread machine.

Clean bobbin case and 13-15.24 under needle plate.

Wrong needle.

See chart on p.16 to choose the

needle that best fits your 16 fabric-thread combination.

Wrong needle for the fabric and thread you are using.

See chart on p.16 to choose the

needle that best fits your

16

fabric-thread combination.

Pressure of sewing foot is too weak.

Increase foot pressure.

8

 

Upper thread does not run through the take-up spring.

Pass thread through the take-up spring correctly. 14

Wrong needle.

 

 

 

 

 

Change needles.

 

 

 

10

 

 

 

 

 

Machine’s not plugged in.

 

 

 

 

 

Check to make sure the

 

 

machine’s plugged in.

 

7

 

 

 

Machine is out of oil.

 

 

 

 

 

Oil the machine.

24

 

Upper thread tension is too high.

Reduce tension.

16

 

Bobbin tension is too high.

Reduce tension.

 

 

16

 

 

 

 

 

 

Needle is bent, or tip is

 

 

dulled.

 

 

Change needles.

 

 

10

 

 

 

 

 

 

Upper thread tension is

 

 

too high.

 

 

Reduce tension.

 

 

16

 

 

 

Sewing heavyweight fabric with feed dogs in lightweight fabric position.

Adjust feed dogs.

9

 

Thread is not passing through bobbin case correctly.

Reset bobbin case.

13

 

Improper fabric/needle/ thread combination.

See chart on p.16 for the right

needle to use with your 16 fabric and thread.

The foot controller has come unplugged.

Reattach foot controller.

7

 

Improper fabric/needle/ thread combination.

See chart on p.16 for the right

 

 

needle to use with your

 

 

16

 

fabric and thread.

 

 

 

 

Bobbin case is scratched.

 

 

 

 

 

Remove needle plate and

 

 

check bobbin case.

 

 

 

 

 

Area under needle

 

 

plate needs to be cleaned.

 

 

Clean feed dog and bobbin

 

 

case. Oil the machine.

24

 

Bobbin tension is too high.

Reduce tension.

16

 

Thread is getting tangled.

Rethread machine. Clean needle plate and bobbin case. 13-15.24

Improper fabric/needle/ thread combination.

See chart on p.16 for the right

needle to use with your 16 fabric and thread.

You’re pulling the fabric too hard.

Pull the fabric more gently.

Machine is out of oil.

Clean and oil the

machine.24

Bobbin case is scratched.

Remove needle plate and check bobbin case.

Machine is not threaded properly.

Rethread machine.

13-15

 

You’re sewing a lightweight fabric with feed dogs in heavyweight position.

Adjust feed dogs.

9

 

The automatic safety device has operated.

shop

you If

dealer Brother authorized nearest your or it, purchased you where

into machine sewing your take please problem, the find cannot still

Automatic Needle

Threader Doesn’t

Work

Thread Cutter Doesn’t Work

Needle is not in the

 

highest position.

 

Turn hand wheel to

 

raise needle.

7

 

 

Needle is not properly

 

inserted.

 

Reinsert. Set needle to highest

 

position in chamber.

10

Wrong needle for the

 

thread you’re using.

 

See chart on p.16.

16

 

Wrong needle.

See chart on p.16 to choose the

needle that best fits your 16 fabric-thread combination.

Hook of needle threader doesn’t pass through eye of needle.

Check to make sure the hook isn’t bent. Needle may need to raised to the highest position.

Needle is bent, or tip is dulled.

Change needles.

10

 

Using the automatic needle threader incorrectly.

Check the use of the auto-

 

matic needle threader.

15

 

 

Area under needle plate

 

needs to be cleaned.

 

Clean feed dog and

 

bobbin case.

24

Upper threading is incorrect.

Re-thread machine.

14

 

repair for

the

.

 

25