DIFFICULTYSUGGESTIONS

Windows

® Setup Printing Difficulties

I cannot print from my

Make sure the Windows® printer driver is installed

application software.

and that you selected it in your application

 

software.

 

 

Sometimes I get the

If you are using the supplied Windows® driver, turn

error message OUT OF

the error recover operation on in the Setup dialog

MEMORY when

box and try again. Reduce the print resolution or

printing certain

reduce the complexity of your document and try

documents from

again.

Windows®.

 

The DCP does not load

Check to see if the CHECK PAPER or PAPER

paper. The LCD shows

JAM message appears on the LCD. If so, the multi-

CHECK PAPER or

purpose sheet feeder may be out of paper or not

PAPER JAM.

properly installed. If it is empty, load a new stack

 

of paper into the feeder and then press Copy. If

 

there is paper in the multi-purpose sheet feeder,

 

make sure it is straight. If the paper is curled, you

 

should straighten it. Sometimes it is helpful to

 

remove the paper, turn the stack over and place it

 

back into the multi-purpose sheet feeder. Reduce

 

the amount of paper in the multi-purpose sheet

 

feeder, and then try again.

 

 

How can I load

You can load envelopes from the multi-purpose

envelopes?

sheet feeder. Your application software must be set

 

up to print the envelope size you are using. This is

 

usually done in the Page Setup or Document Setup

 

menu of your software. Refer to your application

 

manual.

 

 

What paper can I use?

You can use plain paper, envelopes, organizer

 

paper, transparencies and labels for laser

 

machines. For information on paper you can use,

 

(See Acceptable Paper on pages 2-7.)

 

 

How can I clear paper

(See Paper Jam on pages 13-5to 13-6.)

jams?

 

 

 

 

Copy Quality Difficulties

 

 

Vertical streaks appear

Sometimes you may see vertical streaks on your

in copies.

copies. Either the scanner or the primary corona

 

wire for printing is dirty. Clean them both.

 

(See pages 13-13to 13-15.)

 

 

13 - 8 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E