DIFFICULTY

 

SUGGESTIONS

 

 

 

 

 

 

 

 

Print Quality Difficulties

 

 

 

 

 

 

 

 

 

Printouts are too dark or

 

Adjust the print conditions by changing the Print

too light.

 

Density setting. It has been factory set to the middle

 

 

 

 

 

 

 

 

position. (See Setting the Print Density, page 4-2.)

 

 

 

 

 

 

 

 

 

Printed pages are curled.

 

Thin Paper (17lb-18.4lb) can cause this problem. Make

 

 

 

 

 

 

 

 

sure you select the Paper Type that suits the paper in

 

 

 

 

 

 

 

 

your multi-purpose sheet feeder. (See Paper Type,

 

 

 

 

 

 

 

 

page 5-8and 5-10and Media Type, page 7-4.)

 

 

 

 

 

 

 

 

 

Printed pages are

 

Rough surfaces or thick media can cause “smeared

smeared.

 

pages”—OR—“the toner to smear”. Make sure you

 

 

 

 

 

 

 

 

select the correct Paper Type that suits the paper in your

 

 

 

 

 

 

 

 

multi-purpose sheet feeder. (See Paper Type, page 5-8

 

 

 

 

 

 

 

 

and 5-10and Media Type, page 7-4.)

 

 

 

 

 

 

 

 

 

Printed pages contain

 

You may fix this by wiping the scanner windows

white stripes.

 

with a clean soft cloth.

 

 

 

 

 

 

 

 

(See Cleaning the Scanner, page 13-13and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Replacing the Drum Unit, page 13-20.)

 

 

 

 

 

 

 

 

If you still see white stripes or faint images and the

 

 

 

 

 

 

 

 

LCD shows CHANGE DRUM SOON, replace

White Stripes or

 

 

the drum unit with a new one.

Faint lmages

 

 

Printed pages are

 

Clean the machine’s interior and the primary

stained with toner or

 

corona wire of the toner cartridge. (See Routine

have vertical

 

Maintenance, page 13-13and Cleaning the Drum

stripes.

 

 

 

 

 

Unit, page 13-15.) Make sure that the tab of the

 

 

 

 

 

 

 

 

 

 

 

corona wire is at the Home position (▼). If after

 

 

 

 

 

 

 

 

cleaning, you still see dark stripes or toner stains

 

 

 

 

 

 

 

 

and the LCD shows CHANGE DRUM SOON,

Dark Stripes or

 

 

replace the drum unit with a new one.

Toner Stains

 

 

 

 

 

 

 

 

 

 

 

Printed pages have

 

Make sure that you use paper that meets the

white in black text and

 

specifications. Rough surface or thick media can

graphic areas.

 

cause the problem. If you still see white spots and

 

 

 

 

 

 

 

 

the LCD shows CHANGE DRUM SOON,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

replace the drum unit with a new one.

 

 

 

 

 

 

 

White Spots

 

 

 

 

 

 

 

 

 

 

 

Toner scatters and stains

 

Adjust the print conditions by changing the Print

the printed page.

 

Density setting. Remove the drum unit and clean the

 

 

 

 

 

 

 

 

DCP’s interior. (See Routine Maintenance, page 13-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

13, Cleaning the Printer, page 13-14and Cleaning the

 

 

 

 

 

 

 

 

Drum Unit, page 13-15.) Make sure that you use paper

 

 

 

 

 

 

 

 

that meets specifications. (See page 2-7.) If you still

Scattering Toner

 

 

have scattered toner and the LCD shows CHANGE

 

 

 

 

 

 

 

 

DRUM SOON, replace the drum unit with a new one.

 

 

 

 

 

 

 

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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