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| Troubleshooting and Routine Maintenance | |
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Error Message | Cause | Action | |
No Paper Fed | The machine is out of paper or | Do one of the following: | |
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| paper is not properly loaded in the | Refill the paper in the paper tray, and |
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| paper tray, or the Jam Clean | |
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| then press Mono Start or | |
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| Cover is not closed properly. | |
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| Colour Start. | |
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| Remove the paper and load it again |
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| and then press Mono Start or |
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| Colour Start. (See Loading paper and |
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| other print media on page 8.) |
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| The paper is jammed in the | Remove the jammed paper by following |
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| machine. | the steps in Printer jam or paper jam |
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| on page 62. |
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Out of Memory | The machine's memory is full. | When copy operation is in progress, press | |
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| Stop/Exit and wait until the other |
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| operations in progress finish and then try |
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| again. |
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| The memory card you are using | Delete unused files from your memory |
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| does not have enough free space | card to make some free space and then try |
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| to scan the documents. | again. |
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Paper Jam | Paper is jammed in the machine. | Open the Jam Clear Cover (at the back of | |
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| the machine) and pull out the jammed |
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| paper by following the steps in Printer jam |
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| or paper jam on page 62. |
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| Make sure the paper length guide is |
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| adjusted to the correct paper size. |
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Print Unable XX | The machine has a mechanical | Open the scanner cover and look inside | |
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| problem. | the machine for any foreign objects. If the |
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| error message continues, disconnect the | |
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| machine from the power source for several | |
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| A foreign object such as a clip or | |
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| minutes and then reconnect it. | |
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| ripped paper is in the machine. |
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Scan Unable XX | The machine has a mechanical | Open the scanner cover and look inside | |
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| problem. | the machine for any foreign objects. If the |
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| error message continues, disconnect the | |
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| machine from the power source for several | |
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| A foreign object such as a clip or | |
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| minutes and then reconnect it. | |
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| ripped paper is in the machine. |
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Wrong Paper Size | Paper is not the correct size. | Check that the Paper Size setting matches | |
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| the size of paper in the tray. Load the |
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| correct size of paper, and then press |
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| Mono Start or Colour Start. (See Paper |
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| Size on page 28.) |
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