Scanning Difficulties, Software Difficulties

Troubleshooting and Routine Maintenance

Scanning Difficulties

Difficulty	Suggestions
TWAIN/WIA errors appear when	(Not available in Hong Kong and Taiwan)
starting to scan.	Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
	PaperPort™11SE with OCR, click File, Scan or Get Photo and click Select to
	choose the Brother TWAIN/WIA driver.
	(Hong Kong users only)
	Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
	Presto! PageManager with OCR, click File, Select Source and choose the
	Brother TWAIN/WIA driver.

OCR does not work.	Try increasing the scanner resolution.

Fit to Page does not work properly.	Make sure the document is not skewed on the scanner glass.

Difficulty	Suggestions
Cannot install software or print.	Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
	and reinstall the software.

‘Device Busy’	Make sure the machine is not showing an error message on the LCD.

Cannot print images from	To use FaceFilter Studio, you must install the FaceFilter Studio application from
FaceFilter Studio.	the CD-ROM supplied with your machine. To install FaceFilter Studio see the
	Quick Setup Guide.
	Also, before you start FaceFilter Studio for the first time, you must make sure your
	Brother machine is turned on and connected to your computer. This will allow you
	to access all the functions of FaceFilter Studio.

Difficulty	Suggestions
Removable Disk does not work	1	Have you installed the Windows® 2000 update? If not, do the following:
correctly.		1) Unplug the USB cable.
		1) Unplug the USB cable.
		2) Install the Windows® 2000 update using one of the following methods.
		Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup Guide.)
		Download the latest service pack from the Microsoft Web site.
		3) Wait about 1 minute after you restart the PC, and then connect the USB cable.
	2	Take out the memory card and put it back in again.
	3	If you have tried ‘Eject’ from within Windows®, take out the memory card
		before you continue.
	4	If an error message appears when you try to eject the memory card, it means
		the card is being accessed. Wait a while and then try again.
	5	If all of the above do not work, turn off your PC and machine, and then turn
		them on again. (You will have to unplug the power cord of the machine to turn
		it off.)

Cannot access Removable Disk	Make sure that you have correctly inserted the memory card.
from Desktop icon.

Part of my photo is missing when	Make sure that Borderless Printing and Cropping are turned off. (See Borderless
printed.	printing on page 38 and Cropping on page 38.)

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