Brother DCP-6690CW Troubleshooting

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Overview 12
This chapter explains how to resolve typical network problems you may encounter when using the machine.
If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center
at: http://solutions.brother.com.
This chapter is divided into the following sections:
General problems
Network print software installation problems
Printing problems
Scanning and PC-FAX problems
Protocol-specific troubleshoot ing
Wireless network specific trouble shooting
General problems 12
CD-ROM is inserted, but does no t start automatically 12
If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute Start.exe in the root directory of the CD-ROM.
How to reset the Brother print serv er to factory default 12
You can reset the print server back to its default factory settings (resetting all information such as the
password and IP address informat ion). (See Restoring the network settings to factory default onpage 112.)
My computer cannot find the machine/print server
My machine/print server does not appear in the window of RemoteSetup, BRAdmin Light or
BRAdmin Professional 12
Troubleshooting 12