Troubleshooting
142
12
Printing problems 12
Print job is not printed 12
Make sure the status and configuration of the print server. Check the following:
aMake sure that the machine is powered on, is on-line and ready to print.
bPrint the Network Configuration List of the machine and check if the settings such as IP address settings
are correct for your network. The problem may be the result of mismatched or duplicate IP address.
Verify that the IP address is correctly loaded into the print server. And make sure that no other nodes on
the network have this IP address.
cVerify that the print server is on your network as follows:
For Windows®
1Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
2If a successful response is received, then proceed to Windows® Peer-to-Peer print (LPR)
troubleshooting. Otherwise, proceed to d.
For Mac OS® X 10.2.4 or greater
1From the Go menu, choose Applications.
2Open the Utilities folder.
3Double-click the Terminal icon.
4Try pinging the print server from the Te rminal window:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
dIf you have tried a to c above and it does not work, then reset the print server back to the default factory
settings and try from the initial setup again. For information how to reset to the default factory settings,
see Restoring the network settings to factory default onpage 112.
Error during printing 12
If you try to print while other users are printing large amounts of data (e.g. many pages or color pages with
high resolution), the machine is un able to accept your print job until the ongoing prin ting is finished. If the
waiting time of your print job exceeds a certain limit, a time out situation occurs, which causes the error
message. In such situations, execute the print job again after the other jobs are completed.