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Brother FAX-2440C, MFC-620CN TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4

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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4

Unable to

Change

Unable to

Clean

Unable to

Init.

Unable to

Print

Unable to

Scan

The machine has a mechanical

problem.

—OR—

A foreign obstacle, such as a clip

or ripped paper, is in the machine.

Open the scanner cover and remove any

foreign obstacles from inside the machine. If

the error message continues, disconnect the

machine from the power for several minutes

then reconnect it. The machine's memory will

hold faxes for several hours, so you will not lose

any important messages. If the error message

continues after the machine was disconnected,

please follow the procedure below to transfer

the faxes to another fax machine.

Check whether the machine has faxes in

memory

1.Press Menu/Set, 9, 0, 1.

2.If the machine has no faxes, disconnect the

machine from the power source for several

minutes, and then reconnect it.

—OR—

If faxes are present, you can transfer them t o

another fax machine. Go to Step 3.

—OR—

For MFC-620CN, you can forward the

remaining faxes to your PC. Please see

Transfer faxes to your PC.

Transfer faxes to another fax machine

If you have not set up your Station ID, you

cannot enter fax transfer mode.

3.Enter the fax number to whi ch faxes will be

forwarded.

4.Press Mono Start.

5.After faxes are transferre d, disconnect the

machine from the power source for several

minutes and then reconnect it.

You can transfer the Fax Journal report to

another fax machine by pressing Menu/Set, 9,

0, 2 in Step1.

Transfer faxes to your PC (MFC-620CN only)

You can move the faxes from your machine’s

memory to your PC.

1.Press Menu/Set, 2, 5, 1.

2.Using ▲ or ▼, select 1.PC Fax Re ceive,

and then press Menu/Set.

The LCD will ask if you want to transfer a fax

to your PC.

3.To transfer all faxes to you r PC, press 1.

—OR—

To keep all faxes in the machine’s memory,

press 2.

4.After faxes are transferre d, disconnect the

machine from the power source for several

minutes, and then reconnect it.

(For details see Using Brother PC-FAX

software on page 5-1 in Software User’s Guide

on the CD-ROM.)

ERROR MESSAGES

ERROR

MESSAGE

CAUSE ACTION

Contents

Main If you need to call Customer Service APPROVAL INFORMATION Compilation and Publication Notice Page Safety precautions To use the machine safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING Most of the illustrations in this Users Guide show the FAX-2440C. Page Choosing a location Quick Reference Guide Page Table of Contents Page Page Page Page 11 12 A B G S Page Using this Guide Finding information Symbols used in this Guide Introduction Page 1 2 3 Ink Management 4 Dial Pad 5 Mode keys: 8 9 0 A B Navigation keys: Turning the machine to Power Save condition Power Save Setting Load documents Using the automatic docum ent feeder (ADF) Page Using the scanner glass About paper Recommended Paper Handling and using special paper 1 - 12 INTRODUCTION Paper Type Paper Size Usage Paper type and size for each operation INTRODUCTION 1 - 13 Paper weight, thickness and capacity * Up to 50 sheets for Legal size paper (80 g/m2). * Up to 100 sheets of 80 g/m2. paper tray. Paper capacity of the ou tput paper tray Paper Type Weight Thickness No. of sheets Printable area Page Page To load envelopes Page About fax machines Custom features Do you have BTs Call Minder on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake Colour Start ECM (Error Correction Mode) Getting started Initial Setup Setting the Date and Time Setting Tone or Pulse dialling m ode (Except for the Nordic Countries) Setting the Station ID Setting the Phone Line Type Page General Setup Setting the Mode Timer (MFC-620CN only) Setting the Mode Timer (FAX-2440C only) Setting the Paper Ty pe Setting the Paper Size Setting the Ring Volume Setting the Beeper Volume Setting the Speaker Volume Turning on Automatic Daylight Savings Time Setting the LCD Contrast Setup Send One-Touch dialling (FAX-2440C only) Speed-Dialling Search Fax Redial How to Fax (B&W and Colour) Colour fax transmission Faxing from the ADF Stop/Exit Faxing from the scanner gl ass Page Basic sending operations Sending faxes using multiple se ttings Contrast Fax Resolution Dual Access (Not available f or colour faxes) Real Time Transmission Checking job status Cancelling a fax in progress Cancelling a scheduled job Advanced sending operations Overseas Mode Delayed Fax (Not available f or colour faxes) Delayed Batch Transmission (Not available for colour faxes) Setup for Polled Transmit (Standard) (Not available for colour faxes) Setup for Polled Trans mit with Secure Code (Not available for colour f axes) Memory Security Page Faxing letter size document s from the scanner glass 4 - 1 SETUP RECEIVE Basic receiving operations ON Choosing the Receive Mode Setup Receive To select or change your Receive Mode Setting the Ring Delay Setting Toll Saver (TAD mode) Setting the F/T Ring Time (Fax/Tel mode only) Setting the Fax/Tel Announcement Fax Detect (MFC-620CN only ) Fax Detect (FAX-2440C only ) Printing a reduced incoming fax (Auto Reduction) Receiving a fax at the end o f a conversation Printing a fax from the me mory Reception into memory (Not available for colour f ax reception) Polling Page Page Storing numbers for easy dialling Storing One-Touch Di al numbers Quick-Dial numbers and dialling options Storing Speed-Dial numbers Changing One-Touch (FAX-2440C only) and Speed-Dial numbers Stop/Exit Page Setting up Groups for Broadcasting Page Dialling options Access codes and credit c ard numbers Redial/Pause Search/Speed D ial, #02, and Mono Start or Colour Start, you Search/Speed D ial, #03 and then press 7001 using the dialling Access codes and credit card numbers Pause Tone or Pulse Telephone (voice) operation (FAX-2440C only) How to dial Making a telephone call Answering calls with the Sp eaker Phone Mute Telephone (voice) operation (MFC-620CN only) How to dial Making a telephone call Answering calls with the Speaker Phone Mute Remote Fax Options (Not available for colour faxes) Setting Fax Storage Setting PC Fax Receive (MFC-620CN only) Turning off Remote Fax Options Setting your Remote Access Code Remote Retrieval Using your Remote Access Code Remote commands Page Page TAD mode Setting up the TAD TAD (Telephone Answering Device) Recording TAD Outgoing Me ssage Recording TAD Outgoing Message Activating TAD mode Message indicator Playing voice messages Printing a fax message Erasing incoming messages Setting Maximum Time for incoming messages Setting Toll Saver ICM Recording Monitor Recording a conversation (FAX-2440C only) Record Fax/Tel Outgoing Announcement (F/T OGM) Fax settings and activity Customizing the Transmission Verification Report Printing reports Setting the Journal Period Printing reports Using the machine as a copier Enter Copy mode Making copies Page Using the Copy Options key (Temporary settings) Changing the temporary copy setti ngs Use the Copy Options key to quickly set the following copy settings temporarily for the next copy. Increasing copy speed or quality Enlarging or reducing the image copied Page Page Page Making N in 1 copies or a poster (Page Layout) Page Page Changing the default copy settings Increasing copy speed or qu ality Adjusting brightness Adjusting contrast Adjusting colour saturation Legal limitations Introduction Walk-Up PhotoCapture Center (MFC-620CN only) PhotoCapture Center requirements Getting started PhotoCapture Menu/Set Printing the Index (Thumbnails) Printing images Menu/Set Page DPOF printing Changing the default settings Page Page Page Understanding the Error Messages Page Important information For your safety IT power system (For Norway only) LAN connection (MFC-620CN only) International E Page Page Trademarks 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Troubleshooting Error messages Troubleshooting and routine maintenance TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 Page Page Page Page 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your machine TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE How to change LCD language Compatibility How to improve print quality Cleaning the print head Checking the print quality Page Checking the printing alignment Checking the ink volume Packing and shipping the ma chine Page Page Routine maintenance Cleaning the scanner Cleaning the machine printer platen Replacing the ink cartridges Page Page Page A Telephone services BT Call Sign (For U.K. Only) To enable the machine to work with BT Call Sign (Only with your external phone) Appendix A Advanced receiving operations Operation from extension telephones Fax/Tel mode in the power save condition For Fax/Tel mode only Using a cordless external ha ndset Changing the remote c odes Page Connecting an external telephone answering device (TAD) Sequence Page Recording outgoing message (OGM) on an external TAD Using extension telephones (For U.K. only) APPENDIX A A - 10 Multi-line connections (PBX) If you are installing the machine to work with a PBX Custom features on your phone line B On-screen program ming Menu table Memory storage Appendix B Navigation keys .... APPENDIX B B - 3 to exit Select & Set Sele ct & Set to accept B - 4 APPENDIX B APPENDIX B B - 5 B - 6 APPENDIX B APPENDIX B B - 7 B - 8 APPENDIX B APPENDIX B B - 9 *1 See the complete Software Users Guide on the CD-ROM. B - 10 APPENDIX B APPENDIX B B - 11 Entering Text Inserting spaces Making corrections Stop/Exit Repeating letters Page G Glossary Speaker Phone Page Page Page Mono Start or Colour Start to start the d ialling process. S Product description General Specifications Print media Copy PhotoCapture Center (MFC-620CN only) Fax Scanner (MFC-620CN only) Printer http://solutions.brother.com Interfaces SPECIFICATIONS S - 9 Computer requirements Consumable items Network (LAN) (MFC-620CN only) Optional External Wireless Print/Scan Server (NC-2200w) (MFC-620CN only) Index A B C D E F G H I J L Q R S T V REMOTE RETRIEVAL ACCESS CARD R - 1 Remote Retrieval Access card Retrieve a Fax Change Fax Forwarding Setting Play/Record Outgoing Message Erase All Voice Messages R - 2 Exit Remote Retrieval Using Remote Access Code Change Receive Mode 9 8