If You Are Having Difficulty with Your Machine

If you think there is a problem with your machine, make a copy first. If the copy looks good, the problem is probably not your machine. Check the table below and follow the troubleshooting tips.

DIFFICULTYSUGGESTIONS
Printing and Receiving Faxes

 

 

Condensed print and

If your copy looks good, you probably had a bad

horizontal streaks; top

connection, with static or interference on the phone

and bottom of sentences

line. If the copy looks bad, clean the scanner area.

are cut off.

If there is still a problem, call Brother Customer

 

Service at:

 

1-800-284-4329 (in USA) or 1-877-BROTHER

 

(in Canada) or (514) 685-6464 (in Montreal).

 

 

Vertical streaks; black

Sometimes you may see vertical streaks/black lines

lines appear on the faxes

on the faxes you receive. Either your machine’s

you receive.

primary corona wire for printing may be dirty, or

 

the sending party’s fax scanner may be dirty. Clean

 

your primary corona wire (see pages 13-19),or ask

 

the sender to make a copy to see if the problem is

 

with the sending machine.

 

Try receiving from another fax machine.

 

If the problem continues, call Brother Customer

 

Service at:

 

1-800-284-4329 (in USA) or 1-877-BROTHER

 

(in Canada) or (514) 685-6464 (in Montreal).

 

 

The FAX “hears” voice

If your machine is set to Easy Receive ON, it is

as CNG tone.

more sensitive to sounds. Your machine may

 

mistakenly interpret certain voices or music on the

 

line as a calling fax machine and respond with fax

 

receiving tones. Deactivate the fax by pressing #51

 

if you are at an extension phone or press Stop/Exit

 

if you are at the machine or an external phone.

 

Try avoiding this problem by turning Easy Receive

 

to OFF. (See Easy Receive, Page 5-3)

 

 

Horizontal streaks; lines

You may get a fax with horizontal streaks or with

are missing.

missing lines. Usually this is caused by a poor telephone

 

connection. Ask the other party to send the fax again.

 

 

Received faxes appear

If the received data is divided and printed on two

as split or blank pages.

pages or if you get an additional blank page, your

 

Paper Size setting may not be correct for the paper

 

you are using (see page 4-1). If you are using the fixed

 

reduction feature, check to see if the reduction ratio is

 

suitable for the real paper. (See page 11-3)

 

 

13 - 6 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E