Brother FAX-4100 13 13Troubleshooting and Routine Maintenance, Troubleshooting, IMPORTANT, Error Messages, Error Messages

13 13Troubleshooting and Routine Maintenance

Troubleshooting

IMPORTANT

For technical and operational assistance, you must call the country where you purchased the machine. Calls must be made from within that country.

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this happens, your machine often identifies the problem and displays an error message. The table below explains the most common error messages.

You can correct most problems by yourself. If you need additional help, call the Brother fax-back system.

In USA Only:		1-800-521-2846
		Error Messages
Error Message	Cause		Action
CHANGE DRUM	The drum unit is near the end of its		Use the drum unit until you have a
SOON	life.		print quality problem; then replace
			the drum unit with a new one.
	The drum counter was not reset.		1. Open the front cover and then
			press Clear.
			2. Press 1 to reset.
CHECK PAPER	The machine is out of paper or		Refill the cassette or remove the
CHECK PAPER #1	paper is not properly loaded in the		paper and load it again.
CHECK PAPER #2	paper cassette.
CHECK PAPER	When you see this error, the paper in		Either load the appropriate size
SIZE	the cassette does not match the		paper or change the default setting.
	paper size you set in Menu, 1, 1.		(See page 4-1).
COMM. ERROR	A poor quality phone line caused		Try the call again.
	communications error.
CONNECTION FAIL	The fax machine you polled is not in		Verify the other party’s polling
	Polled Waiting mode.		setup.

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