Error Messages

Error Message

Cause

Action

 

 

 

 

PLS OPEN COVER

A page, piece of paper, or paper clip

Open the front cover. If you see any

 

may be jammed inside the machine.

jammed paper or other item, gently

 

 

pull it out, then close the scanner

 

 

unit. If the error message remains,

 

 

open and close the front cover

 

 

again. If the machine cannot reset

 

 

itself and return to the date and time

 

 

prompt, it will display

 

 

MACHINE ERROR XX. Please

 

 

call Brother Customer Service and

 

 

tell them the Machine Error number

 

 

at:

 

 

 

In USA:

1-800-284-4329

 

 

In Canada:

1-877-BROTHER

 

 

In Montreal:

(514) 685-6464

 

 

 

PAPER JAM

The paper is jammed in the

Do not pull the paper out until you

 

machine.

see page 13-4.

 

 

 

 

TONER EMPTY

Toner cartridge is not installed.

Reinstall the toner cartridge.

 

—OR—

—OR—

 

 

Toner is used up and printing is not

Replace the toner cartridge with a

 

possible.

new one.

 

 

 

(See Page 13-20.)

 

 

 

TONER LOW

If the LCD shows TONER LOW

Order a new toner cartridge now.

 

and the Toner Empty LED on the

 

 

 

control panel is blinking, you can

 

 

 

still print. But the toner is depleted

 

 

 

and the machine is telling you that

 

 

 

the toner will soon run out.

 

 

 

 

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 13 - 3