CHAPTER 6 TROUBLESHOOTING

Paper Jams

This printer has been designed to be trouble free. However, if any problem should occur, note the display message and take the appropriate action. This section describes the actions to be taken against paper jams and unsatisfactory printouts.

Paper Jam

If paper jams in the printer, it stops printing and displays the following message.

13 JAM XXXXXX

✒Notes

If paper jams occur frequently, check the adjustment lever located in the bottom of the Media Cassette or clean the printer interior and check the paper quality.

About the Adjustment Lever

If paper is misfeeding or doublefeeding frequently, set the adjustment lever according to the table below.

 

 

Recommended Paper Size

I.

Backwards

: letter, legal*, A4, B5(ISO,JIS), Executive and A5

II.

Forwards

: COM10, C5 and DL

*Legal Cassette only

If CHECK TRAY is shown when the Media Cassette is filled with paper, check the adjustment lever and adjust it to the correct setting.

Fig. 6-1 Adjustment Lever

Do not use the following paper:

￿Bent paper

￿Moist paper

￿Paper that does not meet specifications

Paper may jam in the Media Cassette, inside the printer, at the Rear Access Cover or at the paper exit. Check the jam location and follow the instructions below to remove the jammed paper.

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