Troubleshooting

LCD messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine automatically stops printing, diagnoses the problem, and displays the resulting message on the LCD to alert you. The most common error and maintenance messages are shown below.

You can clear most errors and routine maintenance messages by yourself, referring to the following tables. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

If you cannot clear the problem, call the dealer you bought the machine from or Brother Customer Service.

Note

The LCD names for the paper trays are as follows.

 

 

• Standard paper tray: Tray 1

6

• Multi-purpose tray: MP

• Optional lower tray unit: Tray 2

 

 

 

 

 

 

Error messages

 

 

 

 

 

 

 

Error message

Cause

Action

 

Access Error

The device is removed from the

The USB device was removed while data was

 

 

USB direct interface while the data

processing. Press Cancel. Reinsert the USB device

 

 

is processing.

and try to print with Direct Print.

 

 

 

 

 

Calibrate

Calibration failed.

Turn off the machine. Wait a few seconds, then

 

<The second line of the

 

turn it on again.

 

 

Put in a new drum unit. (See Replacing the drum

 

LCD>

 

 

Calibration

 

unit on page 101.)

 

 

Put in a new belt unit. (See Replacing the belt unit

 

failed. See

 

 

Troubleshooting

 

on page 105.)

 

chapter in User's

 

Put in a waste toner box. (See Replacing the

 

Guide.

 

 

 

waste toner box on page 109.)

 

 

 

 

 

 

If the problem continues, call your dealer or

 

 

 

Brother Customer Service.

 

 

 

 

 

Cartridge Error

The toner cartridge is not installed

Pull out the drum unit. Take out the toner cartridge

 

 

correctly.

indicated on the LCD and then correctly re-install it in

 

 

 

the drum unit. Put the drum unit back in the machine.

 

 

 

If the problem continues, call your dealer or Brother

 

 

 

customer Service.

 

 

 

 

 

Condensation

One of the issues that can cause

Leave the machine turned on. Wait for 30 minutes

 

 

this error is that condensation may

with the front cover fully opened. Then turn off the

 

 

form inside the machine after a

machine and close the cover. Turn it on again.

 

 

room temperature change.

 

 

 

 

 

 

Cover is Open

The cover indicated on the LCD is

Close the cover that is indicated on the second line of

 

 

not completely closed.

the LCD.

 

 

 

 

 

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