Troubleshooting
Paper handling
First, make sure that you are using paper that meets Brother recommended paper specifications. (See Type and size of paper on page 2.)
ProblemRecommendation
The machine does not feed If there is paper in the paper tray, make sure it is straight. If the paper is curled,
paper.straighten it before printing. Sometimes it is helpful to remove the paper. Turn the stack over and put it back in the paper tray. If the paper continues to curl, replace the paper.
Reduce the amount of paper in the paper tray, and then try again.
Make sure that manual feed mode is not chosen in the printer driver.
Clean the paper
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The machine does not feed | Make sure that you have chosen MP tray in Paper Source of the printer driver. | ||
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paper from the MP tray. |
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The machine does not feed | The machine can feed envelopes from the MP tray. You must set up your |
envelopes. | application to print on the size of envelopes you are using. This is usually done in |
| the page setup or document setup menu of your software. (See your application |
| manual.) |
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A paper jam has occurred. | Clear the jammed paper. (See Paper jams and how to clear them on page 145.) |
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The machine does not print. | Make sure that the cable is connected to the machine. |
| Make sure the machine is powered on and that no error messages on the LCD. |
| Make sure that you have chosen the correct printer driver. |
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When printing on normal paper, | Change the printer driver setting in Media Type to a thin setting. |
it creases. | Open the back cover and check the fuser rollers for any jammed paper. |
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The paper slides off the top | Lift up the support flap. |
output tray. |
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