Troubleshooting
Solving print problems
Problem | Recommendation |
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The machine will not turn on. | Adverse conditions on the power connection (such as lightning or a power surge) |
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| may have triggered the machine's internal safety mechanisms. Turn the machine |
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| off and unplug the power cord. Wait for ten minutes, then plug in the power cord |
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| and turn the machine on. |
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| If there is still no power, connect the machine to a different AC power outlet. |
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The machine prints | Make sure that the machine cable is not too long. We recommend that you use a |
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unexpectedly or it prints | USB cable that is no longer than 2 meters (6.5 feet). |
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garbage data. | Make sure that the machine cable is not damaged or broken. |
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| If you are using an |
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| directly to your machine, and then try again. | 6 |
| Make sure that you have chosen the correct printer driver with ‘Set as Default | |
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| Printer’. |
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| Make sure that the machine is not connected to the same port that is also |
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| connected to a storage device or scanner. Take away all other devices and |
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| connect the port only to the machine. |
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| Turn off Status Monitor. |
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The machine cannot print full | Press Go to print the remaining data in the machine memory. Cancel the print job |
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pages of a document. An error | if you want to delete the remaining data in the machine memory. (See Buttons |
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message Out of Memory |
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appears. | Reduce the complexity of your document or select a lower print resolution. |
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| Add more memory. (See Installing extra memory on page 86.) |
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The headers or footers appear | Adjust the top and bottom margins of your document. |
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when the document displays on |
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the screen but they do not show |
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up when it is printed. |
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The machine does not change | When the machine is in Deep Sleep mode, the machine does not wake up when a |
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to Direct Print mode when a | USB flash memory drive is connected to the USB direct interface. Press Go to wake |
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USB flash memory drive is | up the machine to display the Direct Print menu on the LCD. |
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connected to the USB direct |
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interface. |
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Network problems
For problems concerning using your machine on a Network, see the Network User's Guide.
The latest Network User's Guide in PDF format is available by accessing the Brother Solutions Center (http://solutions.brother.com/).
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