Troubleshooting

Solving print problems

Problem

Recommendation

 

The machine will not turn on.

Adverse conditions on the power connection (such as lightning or a power surge)

 

 

may have triggered the machine's internal safety mechanisms. Turn the machine

 

 

off and unplug the power cord. Wait for ten minutes, then plug in the power cord

 

 

and turn the machine on.

 

 

If there is still no power, connect the machine to a different AC power outlet.

 

 

 

 

The machine prints

Make sure that the machine cable is not too long. We recommend that you use a

 

unexpectedly or it prints

USB cable that is no longer than 2 meters (6.5 feet).

 

garbage data.

Make sure that the machine cable is not damaged or broken.

 

 

 

 

If you are using an interface-switching device, remove it. Connect your computer

 

 

directly to your machine, and then try again.

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Make sure that you have chosen the correct printer driver with ‘Set as Default

 

 

 

Printer’.

 

 

Make sure that the machine is not connected to the same port that is also

 

 

connected to a storage device or scanner. Take away all other devices and

 

 

connect the port only to the machine.

 

 

Turn off Status Monitor.

 

 

 

 

The machine cannot print full

Press Go to print the remaining data in the machine memory. Cancel the print job

 

pages of a document. An error

if you want to delete the remaining data in the machine memory. (See Buttons

 

message Out of Memory

on page 63.)

 

appears.

Reduce the complexity of your document or select a lower print resolution.

 

 

 

 

Add more memory. (See Installing extra memory on page 86.)

 

 

 

 

The headers or footers appear

Adjust the top and bottom margins of your document.

 

when the document displays on

 

 

the screen but they do not show

 

 

up when it is printed.

 

 

 

 

 

The machine does not change

When the machine is in Deep Sleep mode, the machine does not wake up when a

 

to Direct Print mode when a

USB flash memory drive is connected to the USB direct interface. Press Go to wake

 

USB flash memory drive is

up the machine to display the Direct Print menu on the LCD.

 

connected to the USB direct

 

 

interface.

 

 

 

 

 

Network problems

For problems concerning using your machine on a Network, see the Network User's Guide.

The latest Network User's Guide in PDF format is available by accessing the Brother Solutions Center (http://solutions.brother.com/).

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