Troubleshooting

Error messages (continued)

Error message

Cause

Action

 

 

No Paper

The machine is out of paper or

Put the paper in the indicated paper tray. If the

 

 

 

paper is not correctly loaded in the

problem is not resolved, the paper pick-up roller may

 

 

 

paper tray.

need to be cleaned. Clean the paper pick-up roller.

 

 

 

 

(See Cleaning the paper pick-up roller on page 130.)

 

 

 

 

 

 

 

No Toner

The toner cartridge for the color

Pull out the drum unit. Take out the toner cartridge for

 

 

 

indicated on the second line of LCD

the color indicated on the second line of LCD, and

 

 

 

is not installed correctly.

then put it back into the drum unit. (See Toner

 

 

 

 

cartridges on page 95)

 

 

 

 

 

 

 

No Tray

The paper tray that is indicated on

Re-install the paper tray that is indicated on the

 

 

 

the second line of the LCD is not

second line of the LCD.

 

 

 

installed or not installed correctly.

 

 

 

 

 

 

 

 

No Waste Toner

The waste toner box is not installed

Re-install the Waste Toner Box. (See Waste toner

 

6

 

correctly.

box on page 109.)

 

Out of Memory

The machine’s memory is full.

If the LCD shows this error message when you print

 

 

 

 

the secure data, press Cancel and delete the

 

 

 

 

previously stored data.

 

 

 

 

Except in the case of printing secure data, add more

 

 

 

 

memory. (See Installing extra memory on page 86.)

 

 

 

 

 

 

 

Registration

Registration failed.

Turn off the machine. Wait a few seconds, then

 

 

<The second line of the

 

turn it on again.

 

 

 

Put in a new belt unit. (See Replacing the belt unit

 

 

LCD>

 

 

 

Registration

 

on page 105.)

 

 

failed. See

 

If the problem continues, call your dealer or

 

 

Troubleshooting

 

 

 

 

Brother Customer Service.

 

 

chapter in User's

 

 

 

 

 

 

 

Guide.

 

 

 

 

 

 

 

 

 

Short Paper

The length of the paper in the tray is

Open the back cover (back output tray) to let the

 

 

 

too short for the machine to deliver it

printed paper out on the back output tray. Remove

 

 

 

to the Face-down output tray.

the printed pages and then press Go.

 

 

Size Error

The paper size defined in the printer

Choose a paper size which is supported by each tray.

 

 

 

driver is not supported by the

(See Type and size of paper on page 2.)

 

 

 

defined tray.

 

 

 

 

 

 

 

 

Size Error DX

The paper size defined in the printer

Press Cancel. Choose a paper size which is

 

 

 

driver is not usable for the automatic

supported by the duplex tray. (See Type and size of

 

 

 

duplex printing.

paper on page 2.)

 

 

 

 

 

 

 

Size Mismatch

The paper in the indicated tray is not

Put the same size paper in the paper tray that is

 

 

 

the correct size.

selected in the printer driver, and then press Go, or

 

 

 

 

select the size of paper you set in the indicated paper

 

 

 

 

tray.

 

 

 

 

 

 

 

Small Paper

The paper size specified in the

Open the back cover (back output tray) to let the

 

 

 

printer driver is too small for the

printed paper out on the back output tray and then

 

 

 

machine to deliver it to the

press Go.

 

 

 

Face-down output tray.

 

 

 

Toner Error

One or more toner cartridges are

Pull out the drum unit. Take out all the toner

 

 

 

not installed correctly.

cartridges, and then put them back into the drum unit.

 

 

 

 

 

 

 

 

 

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