Troubleshooting

Examples of poor print quality

Recommendation

Color misregistration

Make sure that the machine is on a solid level surface.

 

 

 

 

 

 

 

 

 

Perform the auto color registration using the control panel (see Auto

 

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Registration on page 82) or perform the manual color registration using the

 

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ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

 

 

 

 

 

 

 

 

 

control panel (see Manual Registration on page 83).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Put in a new drum unit. (See Replacing the drum unit on page 101.)

 

 

 

 

 

 

 

 

 

Put in a new belt unit. (See Replacing the belt unit on page 105.)

 

 

 

 

 

 

 

 

 

 

Uneven density appears

Perform the calibration. (See Color Calibration on page 82.)

 

periodically across the page

Identify the color that is uneven and put in a new toner cartridge for that color.

 

 

 

 

 

 

 

 

 

 

 

 

(See Replacing the toner cartridges on page 96.)

 

 

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To identify the color of the toner cartridge, visit us at

 

 

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6

 

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http://solutions.brother.com/ to view our FAQs and troubleshooting tips.

 

 

 

 

 

 

 

 

 

 

Put in a new drum unit. (See Replacing the drum unit on page 101.)

 

Missing image at thin line

Make sure toner save mode is off in the control panel or the printer driver.

 

 

 

 

 

Change the print resolution.

 

 

 

 

 

If you use a Windows printer driver, choose Improve pattern printing or

 

 

 

 

 

Improve Thin Line in Print Setting of Basic tab. (See Settings Dialog

 

 

 

 

 

on page 31.)

 

 

 

 

 

 

Wrinkle

Change to the recommended type of paper. (See Recommended paper and

 

 

 

 

 

print media on page 2.)

 

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Make sure that the back cover is closed properly.

 

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Make sure that the two gray levers inside the back cover are in the up position.

 

 

 

 

 

 

 

 

 

 

Make sure that the media type setting in the driver matches the type of paper

 

 

 

 

 

you are using. (See Type and size of paper on page 2.)

 

 

 

 

 

 

Offset image

Make sure that the media type setting in the driver matches the type of paper

 

 

you are using. (See Type and size of paper on page 2.)

 

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Make sure that the two gray levers inside the back cover are in the up position.

 

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Check the machine’s environment. Conditions such as low humidity and low

 

 

 

 

temperatures may cause this print quality problem.

 

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Put in a new drum unit. (See Replacing the drum unit on page 101.)

 

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