Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below.

You can correct most errors and routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message

Cause

Action

B&W Print Only

One or more of the colour ink

Replace the empty ink cartridges. (See

 

cartridges is empty.

Replacing the ink cartridges on page 100.)

 

While this message appears on the

 

 

LCD, each operation works in the

 

 

following way:

 

 

„ Printing

 

 

If you click Greyscale in the

 

 

Advanced tab of the printer

 

 

driver you can use the machine

 

 

as a monochrome printer for

 

 

approximately four weeks

 

 

depending on the number of

 

 

pages you print.

 

 

„ Copying

 

 

If the paper type is set to

 

 

Plain Paper or

 

 

Inkjet Paper you can make

 

 

copies in monochrome.

 

 

„ Faxing

 

 

If the paper type is set to

 

 

Plain Paper, Inkjet Paper

 

 

or Transparency the machine

 

 

will receive and print faxes in

 

 

monochrome.

 

 

If a sending machine has a

 

 

colour fax, the machine’s

 

 

‘handshake’ will ask that the fax

 

 

be sent as monochrome.

 

 

If the paper type is set to

 

 

Other Glossy or

 

 

Brother BP71, the machine will

 

 

stop all print operations. If you

 

 

unplug the machine, or take out the

 

 

empty ink cartridge, you cannot use

 

 

the machine until you change to a

 

 

new ink cartridge.

 

 

 

 

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