Troubleshooting and Routine Maintenance

Sending Faxes

Difficulty

Suggestions

 

Cannot send a fax

Check the line cord connection.

 

 

 

 

 

Make sure that the Fax

key is illuminated. (See Entering Fax mode

 

on page 26.)

 

 

 

 

Ask the other party to check that the receiving machine has paper.

 

 

 

Print the Transmission Verification Report and check for an error. (See Reports

 

on page 48.)

 

 

 

Transmission Verification Report

There is probably temporary noise or static on the line. Try sending the fax again.

says ‘Result:NG’ or

If you send a PC FAX message and get ‘Result:ERROR’ on the Transmission

‘Result:ERROR’.

Verification Report, your machine may be out of memory. If the problem continues,

 

ask the telephone company to check your telephone line.

 

 

 

If you often get transmission errors due to possible interference on the telephone

 

line, try changing the menu setting of Compatibility to Basic(for VoIP). (See

 

Telephone line interference on page 91.)

 

If you connect your machine to PBX or ISDN, set the menu setting of Telephone

 

Line Type to your telephone type. (See Telephone line interference on page 91.)

 

 

Poor fax send quality.

Try changing your resolution to Fine or S.Fine. Make a copy to check your

 

machine's scanner operation. If the copy quality is not good, clean the scanner.

 

(See Cleaning the scanner glass on page 103.)

 

 

Vertical black lines when sending.

If the copy you made shows the same problem, clean the scanner. (See Cleaning

(MFC-290C only)

the scanner glass on page 103.)

 

 

 

 

 

Handling Incoming Calls

Difficulty

Suggestions

 

The machine ‘Hears’ a voice as a

If Fax Detect is set to On, your machine is more sensitive to sounds. It may

 

CNG Tone.

mistakenly interpret certain voices or music on the line as a fax machine calling

 

 

and respond with fax receiving tones. Deactivate the machine by pressing

 

 

Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect

 

 

on page 35.)

 

 

 

 

Sending a fax call to the machine.

If you answered at the machine, press Mono Start and hang up at once. If you

 

 

answered on an external or extension telephone, press your Remote Activation

 

 

Code (default setting is l51). When your machine answers, hang up.

 

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, an alarm system or any other

 

 

custom feature on a single telephone line with your machine, it may create a

 

 

problem sending or receiving faxes.

 

 

For example: If you subscribe to Call Waiting or some other custom service and

 

 

its signal comes through the line while your machine is sending or receiving a fax,

 

 

the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error

 

 

Correction Mode) feature should help overcome this problem. This condition is

B

 

related to the telephone system industry and is common to all devices that send

 

and receive information on a single, shared line with custom features. If avoiding

 

 

 

a slight interruption is crucial to your business, a separate telephone line with no

 

 

custom features is recommended.

 

 

 

 

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