Printing (continued)

Difficulty

Suggestions

Printed pages are not stacked

Make sure you are using the paper support flap. (See Loading paper and other

neatly.

print media on page 8.)

 

 

Machine does not print from Adobe

Try to reduce the print resolution. (See Printing for Windows® or Printing and

Illustrator.

Faxing for Macintosh® in the Software User's Guide on the CD-ROM.)

Printing Received Faxes

Difficulty

Suggestions

Condensed print and white streaks

You probably had a bad connection, with static or interference on the telephone

across the page or the top and

line. Ask the other party to send the fax again.

bottom of sentences are cut off.

 

 

 

Vertical black lines when receiving.

The sender's scanner may be dirty. Ask the sender to make a copy to see if the

 

problem is with the sending machine. Try receiving from another fax machine.

 

 

Received colour fax prints only in

Replace the colour ink cartridges that are empty or nearly empty, and then ask the

black & white.

other person to send the colour fax again. (See Replacing the ink cartridges

 

on page 100.)

 

 

Left and Right margins are cut off or

Turn on Auto Reduction. (See Printing a reduced incoming fax on page 35.)

a single page is printed on two

 

pages.

 

 

 

Telephone Line or Connections

Difficulty

Suggestions

Dialling does not work. (No dial

Check that the machine is plugged in and switched on.

tone)

 

Check the line cord connection.

 

 

 

 

Change the Tone/Pulse setting. (See Quick Setup Guide.)

 

 

 

Lift the external telephone’s handset, (or the machine’s handset or cordless

 

handset if available), and then dial the number to send a manual fax. Wait to hear

 

fax receiving tones before pressing Mono Start or Colour Start.

 

 

The machine does not answer

Make sure the machine is in the correct receiving mode for your setup. (See

when called.

Receive modes on page 32.) Check for a dial tone. If possible, call your machine

 

to hear it answer. If there is still no answer, check the telephone line cord

 

connection. If there is no ringing when you call your machine, ask your telephone

 

company to check the line.

 

 

Receiving Faxes

Difficulty

Suggestions

Cannot receive a fax

Check the line cord connection.

 

 

 

Make sure the machine is in the correct receiving mode for your setup. (See

 

Receive modes on page 32.)

 

 

 

If you often have interference on the telephone line, try changing the menu setting

 

of Compatibility to Basic(for VoIP). (See Telephone line interference

 

on page 91.)

 

If you connect your machine to PBX or ISDN, set the menu setting of Telephone

 

Line Type to your telephone type. (See Setting the Telephone Line Type

 

on page 37.)

 

 

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