Troubleshooting and Routine Maintenance

 

 

 

 

 

 

Error Message

Cause

Action

 

 

BT Call Sign On

BT Call Sign is set to ON. You

Set BT Call Sign to OFF. (See BT Call Sign (U.K.

 

 

(For UK only)

cannot change the Receive Mode

only) on page 37.)

 

 

from Manual to another mode.

 

 

 

 

 

 

 

 

 

 

 

 

Cannot Detect

You installed a new ink too quickly

Take out the new ink cartridge and re-install it

 

 

 

and the machine didn’t detect it.

slowly until it clicks.

 

 

 

If you are using non Brother ink the

Replace the cartridge with a Brother original ink

 

 

 

machine may not detect the ink

cartridge. If the error message remains, contact

 

 

 

cartridge.

your Brother dealer.

 

 

 

 

 

 

 

 

An ink cartridge is not installed

Take out the new ink cartridge and re-install it

 

 

 

correctly.

slowly until it clicks. (See Replacing the ink

 

 

 

 

cartridges on page 100.)

 

 

 

 

 

 

 

Cannot Print

One or more of the ink cartridges

Replace the empty ink cartridges. (See

 

 

Replace XX Ink

are empty. The machine will stop all

Replacing the ink cartridges on page 100.)

 

 

print operations. While memory is

 

 

 

 

available, black & white faxes will

 

 

 

 

be stored in the memory. If a

 

 

 

 

sending machine has a colour fax,

 

 

 

 

the machine's ‘handshake’ will ask

 

 

 

 

that the fax be sent as

 

 

 

 

monochrome.

 

 

 

 

 

 

 

 

Clean Unable XX

The machine has a mechanical

Open the scanner cover and look on the left,

 

 

 

problem.

middle, and right hand side under the covers for

 

 

 

—OR—

any foreign objects inside the machine. If the

 

 

 

error message continues, disconnect the

 

 

 

A foreign object such as a clip or

 

 

 

machine from the power source for several

 

 

 

ripped paper is in the machine.

minutes then reconnect it.

 

 

 

 

 

 

 

Close Ink Cover

The ink cartridge cover is not

Firmly close the ink cartridge cover until it clicks.

 

 

 

completely closed.

 

 

 

Comm.Error

Poor telephone line quality caused

Try sending the fax again or try connecting the

 

 

 

a communication error.

machine to another telephone line. If the

 

 

 

 

problem continues, call the telephone company

 

 

 

 

and ask them to check your telephone line.

 

 

 

 

 

 

 

Cover is Open

The scanner cover is not closed

Lift the scanner cover and then close it again.

 

 

 

completely.

 

 

 

Data Remaining

Print data is left in the machine's

Press Stop/Exit. The machine will cancel the job

 

 

 

memory.

and clear it from the memory. Try to print again.

 

 

Disconnected

The other person or other person's

Try to send or receive again.

 

 

 

fax machine stopped the call.

 

 

 

Document Jam

The document was not inserted or

See Using the ADF (MFC-290C and MFC-297C

 

 

 

fed correctly, or the document

only) on page 17.

 

B

 

scanned from the ADF was too

See Document jam (MFC-290C and MFC-297C

 

 

long.

only) on page 96.

 

 

 

 

 

 

 

 

 

 

 

High Temperature

The print head is too warm.

Allow the machine to cool down.

 

 

Hub is Unusable.

A Hub or USB Flash memory drive

A Hub or USB Flash memory drive with Hub are

 

 

 

with Hub has been connected to the

not supported. Unplug the device from the USB

 

 

 

USB direct interface.

direct interface.

 

 

 

 

 

 

 

 

 

93