| Troubleshooting and Routine Maintenance |
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Printing (continued) |
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Difficulty | Suggestions |
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White horizontal lines appear in text | Clean the print head. (See Cleaning the print head on page 105.) |
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or graphics. |
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Make sure you are using Brother Original Innobella™ ink. |
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| Try using the recommended types of paper. (See Acceptable paper and other print |
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The machine prints blank pages. | Clean the print head. (See Cleaning the print head on page 105.) |
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Characters and lines are stacked. | Check the printing alignment. (See Checking the print alignment on page 106.) |
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Printed text or images are skewed. | Make sure the paper is loaded correctly in the paper tray and the paper side |
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| guides are adjusted correctly. (See Loading paper and other print media |
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| on page 8.) |
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| Make sure the Jam Clear Cover is closed properly. |
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Smudged stain at the top center of | Make sure the paper is not too thick or curled. (See Acceptable paper and other |
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the printed page. | print media on page 13.) |
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Smudged stain at the right or left | Make sure the paper is not curled when you print on the back side of the paper |
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corner of the printed page. | with the Print Odd Pages and Print Even Pages settings. |
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Printing appears dirty or ink seems | Make sure you are using the recommended types of paper. (See Acceptable paper |
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to run. | and other print media on page 13.) Don't handle the paper until the ink is dry. |
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| Make sure you are using Brother Original Innobella™ ink. |
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| If you are using photo paper, make sure that you have set the correct paper type. If you |
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| are printing a photo from your PC, set the Media Type in the Basic tab of the printer driver. |
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Stains appear on the reverse side | Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer |
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or at the bottom of the page. |
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| Make sure you are using the paper support flap. (See Loading paper and other |
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| print media on page 8.) |
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The machine prints dense lines on | Check Reverse Order in the Basic tab of the printer driver. |
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the page. |
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The printouts are wrinkled. | In the printer driver Advanced tab, click Colour Settings, and uncheck |
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Cannot perform ‘Page Layout’ | Check that the paper size setting in the application and in the printer driver are the |
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printing. | same. |
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Print speed is too slow. | Try changing the printer driver setting. The highest resolution needs longer data |
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| processing, sending and printing time. Try the other quality settings in the printer |
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| driver Advanced tab. |
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| Turn the borderless feature off. Borderless printing is slower than normal printing. |
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| (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software |
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| User's Guide on the |
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Smudged stain at the right or left | Make sure the paper is not curled when you print on the back side of the paper |
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corner of the printed page. | with the Print Odd Pages and Print Even Pages settings. |
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Photo paper does not feed | When you print on Brother Photo paper, load one extra sheet of the same photo |
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properly. | paper in the paper tray. An extra sheet has been included in the paper package | B |
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| Clean the paper |
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Machine feeds multiple pages | Make sure the paper is loaded correctly in the paper tray. (See Loading paper and |
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| Check that more than two types of paper are not loaded in the paper tray at any |
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| one time. |
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