Troubleshooting and Routine Maintenance

 

Printing (continued)

 

 

 

 

 

Difficulty

Suggestions

 

White horizontal lines appear in text

Clean the print head. (See Cleaning the print head on page 105.)

 

or graphics.

 

 

Make sure you are using Brother Original Innobella™ ink.

 

 

 

 

 

 

 

Try using the recommended types of paper. (See Acceptable paper and other print

 

 

media on page 13.)

 

 

 

 

The machine prints blank pages.

Clean the print head. (See Cleaning the print head on page 105.)

 

 

 

 

Characters and lines are stacked.

Check the printing alignment. (See Checking the print alignment on page 106.)

 

 

 

 

Printed text or images are skewed.

Make sure the paper is loaded correctly in the paper tray and the paper side

 

 

guides are adjusted correctly. (See Loading paper and other print media

 

 

on page 8.)

 

 

 

 

 

Make sure the Jam Clear Cover is closed properly.

 

 

 

 

Smudged stain at the top center of

Make sure the paper is not too thick or curled. (See Acceptable paper and other

 

the printed page.

print media on page 13.)

 

 

 

 

Smudged stain at the right or left

Make sure the paper is not curled when you print on the back side of the paper

 

corner of the printed page.

with the Print Odd Pages and Print Even Pages settings.

 

 

 

 

Printing appears dirty or ink seems

Make sure you are using the recommended types of paper. (See Acceptable paper

 

to run.

and other print media on page 13.) Don't handle the paper until the ink is dry.

 

 

 

 

 

Make sure you are using Brother Original Innobella™ ink.

 

 

 

 

 

If you are using photo paper, make sure that you have set the correct paper type. If you

 

 

are printing a photo from your PC, set the Media Type in the Basic tab of the printer driver.

 

 

 

 

Stains appear on the reverse side

Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer

 

or at the bottom of the page.

platen on page 104.)

 

 

 

 

 

Make sure you are using the paper support flap. (See Loading paper and other

 

 

print media on page 8.)

 

 

 

 

The machine prints dense lines on

Check Reverse Order in the Basic tab of the printer driver.

 

the page.

 

 

 

 

 

The printouts are wrinkled.

In the printer driver Advanced tab, click Colour Settings, and uncheck

 

 

Bi-Directional Printing for Windows® or Bi-Directional Printing for Macintosh®.

 

Cannot perform ‘Page Layout’

Check that the paper size setting in the application and in the printer driver are the

 

printing.

same.

 

 

 

 

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

 

 

processing, sending and printing time. Try the other quality settings in the printer

 

 

driver Advanced tab.

 

 

 

 

 

Turn the borderless feature off. Borderless printing is slower than normal printing.

 

 

(See Printing for Windows® or Printing and Faxing for Macintosh® in the Software

 

 

User's Guide on the CD-ROM.)

 

 

 

 

Smudged stain at the right or left

Make sure the paper is not curled when you print on the back side of the paper

 

corner of the printed page.

with the Print Odd Pages and Print Even Pages settings.

 

 

 

 

Photo paper does not feed

When you print on Brother Photo paper, load one extra sheet of the same photo

 

properly.

paper in the paper tray. An extra sheet has been included in the paper package

B

 

for this purpose.

 

 

 

 

Clean the paper pick-up roller. (See Cleaning the paper pick-up roller

 

 

on page 104.)

 

 

 

 

Machine feeds multiple pages

Make sure the paper is loaded correctly in the paper tray. (See Loading paper and

 

 

other print media on page 8.)

 

 

 

 

 

Check that more than two types of paper are not loaded in the paper tray at any

 

 

one time.

 

 

 

 

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