Difficulties | Suggestions | |
Cannot receive a fax. | Another device or service at your location may be answering the call before your | |
(continued) | Brother machine answers. To test this, lower the ring delay setting: | |
If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to | ||
| ||
| 1 ring. (See Ring Delay on page 30.) | |
| If the answer mode is set to External TAD, reduce the number of rings | |
| programmed on your answering machine to 2. | |
| If the answer mode is set to Manual, DO NOT adjust the ring delay setting. | |
| Have someone send you a test fax: | |
| If you received the test fax successfully, your machine is operating properly. | |
| Remember to reset your ring delay or answering machine setting back to your | |
| original setting. If receiving problems recur after resetting the ring delay, then | |
| a person, device, or subscriber service is answering the fax call before the | |
| machine has a chance to answer. | |
| If you were not able to receive the fax, then another device or subscriber | |
| service may be interfering with your fax reception or there may be a problem | |
| with your fax line. | |
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| |
| If you are using a telephone answering machine (External TAD mode) on the | |
| same line as the Brother machine, make sure your answering machine is set up | |
| correctly. (See Connecting an external TAD (telephone answering device) | |
| ||
| 1 Plug the telephone line cord directly from the wall telephone jack to your | |
| Brother machine’s LINE jack. | |
| 2 Remove the protective cap from your Brother machine’s EXT jack, and then | |
| plug the telephone line cord from your answering machine into the EXT jack. | |
| 3 Set your answering machine to answer within 4 rings. | |
| If you are having problems receiving faxes or voice messages, set your | |
| answering machine to answer within 2 or 3 rings. | |
| 4 Record the outgoing message on your answering machine. | |
| Record five seconds of silence at the beginning of your outgoing | |
| message. | |
| Limit your speaking to 20 seconds. | |
| End your outgoing message with your Fax Receive Code for people | |
| sending manual faxes. For example: “After the beep, leave a message or | |
| press l51 and Start to send a fax.” | |
| 5 Set your answering machine to answer calls. | |
| 6 Set your Brother machine’s Receive Mode to External TAD. (See Receive | |
| Mode settings on page 30.) | |
| Make sure your Brother machine's Easy Receive feature is turned On. Easy | |
| Receive is a feature that allows you to receive a fax even if you have answered | |
| the call on an external or extension telephone. (See Easy Receive on page 31.) | |
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| If you often get transmission errors due to possible interference on the telephone | |
| line, try changing the Compatibility setting to Basic(for VoIP). (See | |
| ||
| (For | |
| Contact your administrator to check your Secure Function Lock Settings. | |
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